Aon Business Analyst Interview Questions + Guide in 2025

Aon is a global leader in risk, retirement, and health solutions, dedicated to shaping decisions for the better to protect and enrich lives around the world.

As a Business Analyst at Aon, you will play a critical role in bridging the gap between business needs and technical solutions. This position involves analyzing and documenting business processes, translating those needs into clear and concise business requirements, and collaborating with cross-functional teams, including project managers and system developers, to ensure successful implementation of technology projects. You will be responsible for managing various projects throughout their lifecycle, conducting testing, and resolving any issues that arise. An understanding of Agile methodologies, particularly Scrum, is essential, as you will participate in daily stand-ups and other team meetings to provide updates and share insights.

Key responsibilities include creating user stories, conducting defect tracking and resolution, and maintaining effective communication with stakeholders to ensure alignment. You should have the ability to analyze data, identify inefficiencies, and propose actionable solutions. A strong proficiency in Microsoft Office tools, particularly Excel, is necessary, as is experience with business systems and an understanding of the ITIL framework.

Candidates who possess a collaborative spirit, excellent communication skills, and a passion for helping businesses achieve their goals will thrive in this role. Aon values a diverse and inclusive workplace where all team members feel empowered to be their authentic selves.

This guide will help you prepare for your interview by providing insights into the role's expectations and the skills that are essential for success at Aon. Understanding these components will give you a competitive edge in demonstrating your fit for the position.

The interview process for a Business Analyst position at Aon is structured to assess both technical and interpersonal skills, ensuring candidates are well-suited for the collaborative and analytical nature of the role.

1. Initial Screening

The process typically begins with an initial phone screening conducted by a recruiter. This conversation lasts about 30 minutes and focuses on your background, experience, and motivation for applying to Aon. The recruiter will also gauge your fit within the company culture and discuss the role's expectations.

2. Technical Interview

Following the initial screening, candidates may be invited to a technical interview. This round often involves a video conference with a hiring manager or a senior team member. Expect to discuss your technical skills, particularly in areas relevant to the role, such as your experience with business process mapping, requirements gathering, and familiarity with tools like ServiceNow. You may also be asked to solve case studies or hypothetical scenarios that reflect real business challenges.

3. Behavioral Interview

The next step usually involves a behavioral interview, which may take place in person or via video call. This round focuses on your past experiences and how they relate to the responsibilities of a Business Analyst. Interviewers will ask about your teamwork, problem-solving abilities, and how you handle challenges in a project environment. Be prepared to provide specific examples that demonstrate your analytical skills and ability to communicate effectively with both technical and non-technical stakeholders.

4. Assessment Center (if applicable)

In some cases, candidates may be invited to an assessment center, where they will participate in group exercises, presentations, and additional interviews. This stage is designed to evaluate your collaborative skills and how you perform in a team setting. You may be asked to work on a project with other candidates, showcasing your ability to contribute to group discussions and decision-making processes.

5. Final Interview

The final interview typically involves meeting with senior management or key stakeholders. This round is more conversational and aims to assess your alignment with Aon's values and long-term goals. Expect to discuss your career aspirations and how you envision contributing to the team and the organization as a whole.

Throughout the interview process, candidates should emphasize their analytical skills, experience with Agile methodologies, and ability to bridge the gap between business needs and technical solutions.

Next, let's explore the specific interview questions that candidates have encountered during their interviews at Aon.

Here are some tips to help you excel in your interview.

Understand the Role and Its Requirements

Before your interview, take the time to thoroughly understand the responsibilities and expectations of a Business Analyst at Aon. Familiarize yourself with the specific tools and methodologies mentioned in the job description, such as Agile/Scrum and the ServiceNow platform. Being able to discuss how your past experiences align with these requirements will demonstrate your preparedness and suitability for the role.

Prepare for Behavioral Questions

Aon places a strong emphasis on behavioral interview questions. Prepare to share specific examples from your past experiences that showcase your problem-solving skills, teamwork, and ability to manage multiple projects. Use the STAR (Situation, Task, Action, Result) method to structure your responses, ensuring you clearly articulate your contributions and the outcomes of your actions.

Highlight Your Technical Proficiency

Given the technical nature of the Business Analyst role, be ready to discuss your experience with relevant tools and technologies. If you have experience with ServiceNow, be prepared to explain how you've used it in previous roles. Additionally, brush up on your knowledge of business process mapping, requirements gathering, and testing methodologies, as these are critical components of the job.

Emphasize Communication Skills

Effective communication is key in this role, as you will be liaising between business units and technical teams. Be prepared to discuss how you have successfully communicated complex information to non-technical stakeholders in the past. Highlight any experience you have in creating user stories or documentation that bridges the gap between business needs and technical solutions.

Show Enthusiasm for Aon's Culture

Aon values a diverse and inclusive workplace, and they are looking for candidates who align with their company culture. During your interview, express your enthusiasm for working in a collaborative environment and your commitment to contributing positively to the team. Familiarize yourself with Aon's values and be ready to discuss how they resonate with your own professional philosophy.

Ask Insightful Questions

Prepare thoughtful questions to ask your interviewers about the team dynamics, ongoing projects, and the company’s approach to innovation and continuous improvement. This not only shows your interest in the role but also helps you gauge if Aon is the right fit for you. Questions about how the team measures success or how they handle challenges can provide valuable insights.

Follow Up with Gratitude

After your interview, send a thank-you email to your interviewers expressing your appreciation for the opportunity to interview. Reiterate your interest in the position and briefly mention a key point from your conversation that reinforces your fit for the role. This small gesture can leave a positive impression and keep you top of mind as they make their decision.

By following these tips, you can present yourself as a well-prepared and enthusiastic candidate who is ready to contribute to Aon's mission of shaping better decisions. Good luck!

In this section, we’ll review the various interview questions that might be asked during an interview for a Business Analyst position at Aon. The interview process will likely focus on your analytical skills, understanding of business processes, and ability to communicate effectively with both technical and non-technical stakeholders. Be prepared to discuss your experience with Agile methodologies, your technical proficiency, and how you can contribute to the team.

Experience and Background

1. Can you describe a time when you had to analyze a complex business problem and how you approached it?

This question assesses your analytical skills and problem-solving abilities.

How to Answer

Provide a specific example that highlights your analytical process, the tools you used, and the outcome of your analysis.

Example

“In my previous role, I was tasked with analyzing a drop in customer satisfaction scores. I gathered data from customer feedback, identified key pain points, and collaborated with the customer service team to implement changes. As a result, we saw a 20% increase in satisfaction scores within three months.”

2. How do you prioritize tasks when working on multiple projects?

This question evaluates your time management and organizational skills.

How to Answer

Discuss your approach to prioritization, including any frameworks or tools you use to manage your workload effectively.

Example

“I use a combination of the Eisenhower Matrix and project management tools like Trello to prioritize tasks. I assess the urgency and importance of each task and allocate my time accordingly, ensuring that critical deadlines are met without compromising quality.”

Technical Skills

3. What experience do you have with Agile methodologies?

This question gauges your familiarity with Agile practices, which are essential for the role.

How to Answer

Share your experience with Agile, including specific roles you’ve played in Agile teams and any relevant certifications.

Example

“I have worked in Agile environments for over three years, participating in daily stand-ups, sprint planning, and retrospectives. I am also a certified Scrum Master, which has helped me facilitate effective communication and collaboration within my teams.”

4. Can you explain the importance of user stories in the development process?

This question tests your understanding of user stories and their role in Agile development.

How to Answer

Discuss how user stories help bridge the gap between business needs and technical implementation.

Example

“User stories are crucial as they provide a clear and concise way to capture requirements from the end-user's perspective. They help ensure that the development team understands the business context and can prioritize features that deliver the most value to users.”

Communication and Collaboration

5. Describe a situation where you had to communicate complex technical information to a non-technical audience.

This question assesses your communication skills and ability to bridge the gap between technical and non-technical stakeholders.

How to Answer

Provide an example that illustrates your ability to simplify complex concepts and ensure understanding.

Example

“I once had to present a new software solution to the marketing team. I created a visual presentation that broke down the technical aspects into simple terms and used analogies relevant to their work. This approach helped them grasp the benefits of the solution and how it would enhance their campaigns.”

6. How do you handle conflicts within a team?

This question evaluates your conflict resolution skills and ability to maintain a collaborative environment.

How to Answer

Discuss your approach to conflict resolution, emphasizing communication and collaboration.

Example

“When conflicts arise, I believe in addressing them directly and openly. I facilitate a discussion where each party can express their concerns, and I work to find common ground. This approach has often led to stronger team dynamics and improved collaboration.”

Business Acumen

7. What do you consider when evaluating the feasibility of a new project?

This question assesses your understanding of project evaluation and decision-making processes.

How to Answer

Discuss the key factors you consider, such as cost, time, resources, and alignment with business goals.

Example

“I evaluate feasibility by considering the project’s alignment with strategic goals, the availability of resources, potential risks, and the estimated return on investment. I also consult with stakeholders to gather their insights and ensure all perspectives are considered.”

8. How do you ensure that business requirements are accurately captured and documented?

This question tests your attention to detail and documentation skills.

How to Answer

Explain your process for gathering and documenting requirements, including any tools or techniques you use.

Example

“I conduct thorough interviews with stakeholders to gather requirements and use techniques like process mapping to visualize workflows. I document everything in a clear and structured format, often using tools like Confluence or JIRA, and I ensure stakeholders review and approve the documentation to confirm accuracy.”