Qualifications BA/BS in Marketing, Business, Design or Engineering 8+ years of experience in digital product management, preferably in a digital SAAS business 5+ years of experience leading payment optimization initiatives and launching new payment methods across various geographies Deep understanding of domestic and international payment options, including cards, direct debits, alternate payment methods, and payment gateways in a recurring business environment Demonstrated ability to analyze payments data from various sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias to action and experimentation Responsibilities Develop the payments product strategy and roadmap Shape the roadmap by leveraging the right mix of payment methods for DocuSign’s global customer base Link objectives to business metrics such as revenue, operational efficiency, cost, customer acquisition, expansion, and retention Communicate regularly with senior leadership on product design, feasibility, business case, QBRs, and improvement areas Impact the end-to-end flows for payment from acquisition to settlement, reconciliation, including refunds and chargebacks Document clear requirements and use cases for engineering and UX, and drive product initiatives from concept to launch Utilize data analytics and metrics to assess product performance and make data-driven decisions Monitor KPIs related to payment success, passive churn, conversion, and other relevant metrics Partner with Data and Experimentation teams to drive A/B tests worldwide to optimize payment experiences Minimum 2 days per week in-office expectation Benefits Paid Time Off: earned time off and paid company holidays based on region Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement Full Health Benefits Plans: options for 100% employer-paid health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses, and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events #J-18808-Ljbffr

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Principal Product Manager - Docusign Cloud Platform is a pivotal role that will engage in strategic collaboration with several key stakeholders to establish a forward-looking multi-year strategy. This role will spearhead the development of the roadmap, vision, and priorities, as well as execution of Docusign Cloud platform and infrastructure initiatives. Furthermore, this role will cultivate a deep understanding of Microservices Framework (MSF) and Infrastructure requirements from internal partners within the company.

This position requires a highly driven individual with strong interest and experience in developing Cloud platform and infrastructure. Strong technical, communication and leadership skills will be required to help develop strategies and ongoing platform and infrastructure direction. Demonstrated success in the SaaS industry and specific understanding of Microservices Framework is also required.

If you're looking for a deep technical and highly dynamic opportunity that will have an outsized impact on the future of Docusign Cloud platform and infrastructure, we'd love to talk to you!

This position is an individual contributor role reporting to Senior Director, Cloud and Production Engineering.

Responsibility
Lead the strategy and roadmap for delivering Docusign MSF Platform initiatives
Drive the vision and requirements, and translate them to functional specifications to facilitate a sound design and deliver a delightful partner's experience
Represent the MSF Platform team in product roadmap discussions, and ensure that the cost of infrastructure is considered when product roadmaps are being finalized
Facilitate requirements definition across teams to create engineering-ready epics, user stories and acceptance criteria while identifying dependencies and relative priority with other initiatives
Own market insights on various platforms and infrastructure, staying abreast of industry trends, events, and channels to anticipate internal stakeholder's needs
Understand and profile high value, innovative use-cases for developers and stakeholders
Work closely with B2B and B2I Product and Engineering team to anticipate and identify early opportunities and requirements critical to scaling our platform
Monitor, measure, and report on key business and customer's metrics, and identify areas for continuous testing, experimentation and evolution
Evaluate and prioritize product roadmap and backlogs in alignment with Engineering teams for effective release and sprint planning
Partner with Technical Program Management (TPM) and Engineering to ensure quality features ship on-time
Job Designation

Hybrid:  Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic     15+ years of professional experience in the High-Tech Industry, including 12+ years of experience in managing, designing, and delivering world class platform and infrastructure for SaaS products and services
12+ years of experience in technical product management
12+ years of working directly with engineering teams experience
Bachelor's degree in Computer Science, Information Systems, Engineering or related fields
Experience leading and building Cloud Architecture for Mid to Large sized organizations
Experience in fast-paced environments, with a track record of driving critical initiatives and delivering results
Preferred     Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, external, business and technical
Strong analytical thinking and investigative problem solving capabilities
Confident in working with executive team members as well as working with engineers and product owners at all levels
Azure related certification
Strong and innovative approach to problem solving and delivering solutions
Strong negotiation skills with cross-functional teams (influencer)
Ability to develop strong cross-team relationships and partnerships in a matrixed environment with multiple stakeholders
Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
Exceptional presentation abilities
Strong academic track record, graduate degree or equivalent experience
Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, New Jersey and New York (including NYC metro area): $186,200.00 - $276,125.00 base salary

This role is also eligible for the following:    Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:    Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid #LI-MB5

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do
In the position of Lead Product Manager, you will be responsible for analyzing complex business problems and delivering solutions that are focused on the scalability and continuous improvement of Docusign’s Go To Market processes & applications. As a Lead Product Manager, you will closely collaborate with Docusign’s GTM teams and your scrum team to deliver projects that will scale our business. The successful candidate will understand Salesforce & Quote-to-Cash (QTC) functionality and translate business needs into technical requirements & solutions that delight your internal customers.
This position is an individual contributor role reporting to the Sr. Manager, Business Applications.
Responsibilities
Collaborate with cross functional stakeholders and applications teams for planning quarterly initiatives and enhancements
Develop the roadmap, vision and deliver the systems and experience to scale and reimagine Docusign’s Quote-to-Cash (QTC) experience
Provide subject matter expertise related to Sales and Quote-to-Cash (QTC) initiatives
Collaborate with business partners and sponsors to translate their desired business outcomes into scalable processes, requirements and solutions
Map product adoption to business metrics such as revenue, customer satisfaction and operational efficiency
Facilitate requirements workshops to refine expected business outcomes, create and groom backlog into well-defined user stories and acceptance criteria with a clear definition of done. Lead team backlog refinement and sprint planning sessions
Incorporate outside-in perspective and influence stakeholders to build a scalable product
Lead user acceptance testing and ensure solution meets MVP requirements; including tracking issue resolution and obtaining sign-off
Participate in change management and go-live support
Deliver innovative solutions that will scale and reduce our tech debt footprint
Collect, organize and analyze data in order to track and share metrics with leadership and project stakeholders

Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring
Basic
Bachelor’s Degree in Business Administration, Engineering or Information Systems
12 years experience in product management implementing Quote-to-Cash (QTC) Commerce applications in high technology/subscription software organizations
Knowledge of business processes related to Lead to Order
Experience working on an agile scrum team
Preferred
CPQ Certifications
Attention to detail with the ability to analyze and solve complex problems
Experience in reimagining the organization’s commerce experiences

Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $171,500.00 - $277,025.00 base salary
Washington, New Jersey and New York (including NYC metro area): $164,800.00 - $242,225.00 base salary
This role is also eligible for the following:
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice

States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
EEO Know Your Rights poster
#LI-Hybrid #LI-PM3

#J-18808-Ljbffr

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