AIG Business Analyst Interview Questions + Guide in 2025

AIG is a global leader in commercial and personal insurance solutions, renowned for its commitment to innovation and excellence in helping clients manage risks effectively.

As a Business Analyst at AIG, you'll play a vital role in enhancing operational efficiency and supporting critical decision-making processes. Your key responsibilities will include analyzing business requirements, collaborating with various departments to identify areas for improvement, and developing strategic technology solutions. You will be tasked with managing multiple projects, ensuring that technology initiatives align with business goals, and facilitating seamless communication between technical teams and business stakeholders. A successful candidate will demonstrate strong analytical skills, proficiency in data analysis tools, and a solid understanding of business processes, particularly within the insurance sector. Additionally, traits such as adaptability, strong communication skills, and a proactive approach to problem-solving are essential for thriving in AIG's dynamic work environment.

This guide will help you prepare for your interview by providing insights into the specific skills and experiences that are crucial for success in the Business Analyst role at AIG, enabling you to present yourself as a strong candidate.

The interview process for a Business Analyst role at AIG is structured to assess both technical and interpersonal skills, ensuring candidates are well-suited for the dynamic environment of the insurance industry. The process typically includes several stages, each designed to evaluate different competencies.

1. Initial Phone Screening

The first step in the interview process is a phone screening conducted by an HR representative. This initial conversation lasts about 20-30 minutes and focuses on your background, experience, and motivation for applying to AIG. The recruiter will also assess your fit for the company culture and may ask about your understanding of the role and the insurance industry.

2. Technical Interview

Following the phone screening, candidates usually participate in a technical interview, which may be conducted virtually or in person. This interview typically involves two or more managers from the relevant department. During this session, you can expect questions related to your analytical skills, problem-solving abilities, and familiarity with tools such as Microsoft Excel and SQL. You may also be asked to discuss specific projects from your past experience that demonstrate your ability to analyze data and provide actionable insights.

3. Behavioral Interview

The next stage often includes a behavioral interview, where interviewers will ask you to provide examples of how you've handled various work situations in the past. This may involve using the STAR (Situation, Task, Action, Result) method to articulate your responses. Questions may focus on teamwork, conflict resolution, and your approach to managing multiple priorities, reflecting AIG's emphasis on collaboration and adaptability.

4. Case Study or Practical Assessment

In some instances, candidates may be required to complete a case study or practical assessment. This could involve analyzing a hypothetical business scenario relevant to AIG's operations and presenting your findings or recommendations. This step is designed to evaluate your analytical thinking, communication skills, and ability to apply your knowledge in a real-world context.

5. Final Interview

The final interview typically involves meeting with senior management or team leaders. This stage may include a mix of technical and behavioral questions, as well as discussions about your long-term career goals and how they align with AIG's objectives. Interviewers may also assess your understanding of the insurance industry and your ability to contribute to AIG's mission.

Throughout the interview process, candidates are encouraged to ask questions about the role, team dynamics, and AIG's culture, as this demonstrates genuine interest and engagement.

As you prepare for your interview, consider the types of questions that may arise in each stage, focusing on your relevant experiences and how they align with AIG's expectations.

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at AIG. The interview process will likely focus on your analytical skills, understanding of business processes, and ability to communicate effectively with both technical and non-technical stakeholders. Familiarize yourself with the insurance industry, as well as the specific responsibilities outlined in the job description, to prepare for questions that may arise.

Experience and Background

1. Can you describe a project where you had to analyze business requirements and implement a solution?

This question aims to assess your practical experience in business analysis and your problem-solving skills.

How to Answer

Provide a specific example that highlights your role in the project, the challenges faced, and the outcome. Use the STAR method (Situation, Task, Action, Result) to structure your response.

Example

“In my previous role, I was tasked with improving the claims processing system. I gathered requirements from stakeholders, analyzed the existing workflow, and identified bottlenecks. By implementing a new software solution, we reduced processing time by 30%, which significantly improved customer satisfaction.”

Technical Skills

2. What tools and methodologies do you use for business analysis?

This question evaluates your familiarity with industry-standard tools and methodologies.

How to Answer

Mention specific tools (like JIRA, Confluence, or Excel) and methodologies (like Agile or Waterfall) that you have experience with. Explain how these tools have helped you in your previous roles.

Example

“I primarily use JIRA for tracking project progress and managing requirements. I also employ Agile methodologies to ensure flexibility and responsiveness to changes. This approach has allowed my teams to deliver projects on time while adapting to evolving business needs.”

Problem-Solving and Analytical Skills

3. Describe a time when you identified a significant problem in a business process. How did you address it?

This question assesses your analytical thinking and problem-solving capabilities.

How to Answer

Share a specific instance where you identified a problem, the steps you took to analyze it, and the solution you implemented.

Example

“While working on a project, I noticed that the data entry process was prone to errors, leading to delays. I conducted a root cause analysis and discovered that the training for new employees was insufficient. I developed a comprehensive training program, which reduced errors by 40% and improved overall efficiency.”

Communication and Collaboration

4. How do you ensure effective communication between technical and non-technical teams?

This question evaluates your communication skills and ability to bridge gaps between different stakeholders.

How to Answer

Discuss your strategies for facilitating communication, such as regular meetings, documentation, and using clear language.

Example

“I hold regular cross-functional meetings to ensure everyone is aligned on project goals. I also create detailed documentation that outlines technical requirements in layman's terms, which helps non-technical stakeholders understand the implications of technical decisions.”

Industry Knowledge

5. What do you know about the insurance industry, and how does it impact your role as a Business Analyst?

This question tests your understanding of the industry and its relevance to your work.

How to Answer

Demonstrate your knowledge of key concepts in the insurance industry, such as underwriting, claims processing, and regulatory requirements, and explain how this knowledge informs your analysis.

Example

“I understand that the insurance industry is heavily regulated and that compliance is crucial. This impacts my role as a Business Analyst because I must ensure that any solutions I propose adhere to these regulations while also meeting business needs.”

Future Aspirations

6. Where do you see yourself in five years, and how does this role fit into your career goals?

This question assesses your long-term vision and commitment to the role.

How to Answer

Share your career aspirations and how the position aligns with your goals. Emphasize your desire for growth and contribution to the company.

Example

“In five years, I see myself in a senior business analyst role, leading projects that drive significant business improvements. This position at AIG is a perfect stepping stone, as it will allow me to deepen my understanding of the insurance industry while honing my analytical skills.”

Behavioral Questions

7. Tell me about a time you had to manage competing priorities. How did you handle it?

This question evaluates your time management and prioritization skills.

How to Answer

Provide an example that illustrates your ability to balance multiple tasks effectively.

Example

“During a critical project, I was managing multiple stakeholders with different priorities. I created a detailed project plan that outlined deadlines and deliverables, which helped me communicate effectively with all parties. By prioritizing tasks based on urgency and impact, I successfully delivered the project on time.”

Adaptability

8. How do you handle changes in project scope or unexpected challenges?

This question assesses your adaptability and resilience in the face of change.

How to Answer

Discuss your approach to managing change and how you maintain project momentum despite challenges.

Example

“When faced with scope changes, I first assess the impact on the project timeline and resources. I communicate with stakeholders to realign expectations and adjust the project plan accordingly. This proactive approach has helped me navigate challenges without compromising project quality.”

Conclusion

9. What motivates you to work in business analysis, particularly in the insurance sector?

This question seeks to understand your passion and commitment to the field.

How to Answer

Share your motivations and what excites you about the role and the industry.

Example

“I am motivated by the opportunity to solve complex problems and improve processes that directly impact customers' lives. The insurance sector is particularly interesting to me because it plays a crucial role in risk management, and I am excited to contribute to solutions that help individuals and businesses navigate uncertainties.”