EverCommerce [Nasdaq: EVCM] is a premier service commerce platform, providing vertically tailored, integrated SaaS solutions that facilitate growth, streamline operations, and enhance retention for over 690,000 global service-based businesses. With a focus on Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce's digital and mobile solutions create efficient and predictable interactions between customers and service professionals.

As a Product Manager at EverCommerce Payment Solutions, you will be at the forefront of creating technology solutions that simplify lives for business partners, developers, and their customers. Ideal candidates possess a strong background in integrated payment solutions, a data-driven mindset, and the ability to translate customer needs into functional endpoints, workflows, and documentation. Join us to collaborate cross-functionally, drive innovation, and ensure our products are intuitive and user-friendly.

Submitting Your Application

The first step to joining EverCommerce as a Product Manager is to submit a compelling application showcasing your technical skills, passion for technology, and experience with integrated payment solutions. Whether you're responding to a job posting or have been approached by a recruiter, tailor your CV and cover letter to match the job description.

Highlight relevant keywords from the posting, emphasize your experience with API-first approaches, cross-functional collaboration, and product analytics. Demonstrate your ability to break down high-level initiatives into executable features and your passion for solving real customer problems.

Recruiter/Hiring Manager Call Screening

If your application is shortlisted, a recruiter from EverCommerce will contact you to discuss your experience and skillset. This initial call also serves as a platform to understand your interest in the role and to assess cultural fit. The recruiter might ask behavioral questions to gauge your alignment with EverCommerce's values and work culture.

In some cases, the hiring manager might join the call to provide more insights about the role and the team's dynamics. This round generally lasts about 30 minutes.

Technical Virtual Interview

Pass the initial screening, and you’ll be invited to a technical interview. This virtual interview usually takes about 1 hour and may involve a video conference with screen-sharing. The interview focuses on your expertise in integrated payment solutions, API-first problem-solving approaches, and experience in SaaS environments.

Expect questions around customer needs analysis, product feature prioritization, and collaboration with engineering teams. Proficiency in product management best practices and Agile methodologies will also be assessed.

Onsite Interview Rounds

Following the technical interview, you may have another conversation with the recruiter to outline the next steps. You'll then be invited for onsite or additional virtual interview rounds. These rounds usually involve multiple interview sessions with various team members, including engineering, design, marketing, and leadership.

During these interviews, you’ll go through in-depth discussions about your product management experience, especially in high-growth SaaS or Fintech environments, your approach to driving usage and revenue growth, and your ability to lead cross-functional teams. You may also be asked to present a detailed product roadmap or run through case studies.

Quick Tips For EverCommerce Product Manager Interviews

Here are a few tips to help you excel in your EverCommerce Product Manager interview:

• Familiarize Yourself with SaaS and Payment Solutions: Understand EverCommerce's products and services thoroughly, focusing on SaaS platforms, payment solutions, embedded payment acceptance, billing automation, and client management. Be prepared to discuss how your background aligns with these service offerings.

• Master Data-Driven Decision Making: EverCommerce values data-informed decisions. Brush up on your skills in product analytics and customer research, and be ready to demonstrate how you’ve used data to prioritize product features, drive usage, and achieve business goals.

• Prepare for Behavioral Questions: EverCommerce places a strong emphasis on cultural fit and collaboration. Be prepared to discuss instances where you've led cross-functional teams, worked in Agile environments, and solved complex problems in dynamic settings.

Typically, interviews at Evercommerce vary by role and team, but commonly Product Manager interviews follow a fairly standardized process across these question topics.

• Write a SQL query to select the 2nd highest salary in the engineering department. Write a SQL query to select the 2nd highest salary in the engineering department. If more than one person shares the highest salary, the query should select the next highest salary.

• Write a function to merge two sorted lists into one sorted list. Given two sorted lists, write a function to merge them into one sorted list. Bonus: What's the time complexity?

• Create a function missing_number to find the missing number in an array. You have an array of integers, nums of length n spanning 0 to n with one missing. Write a function missing_number that returns the missing number in the array. Complexity of (O(n)) required.

• Develop a function precision_recall to calculate precision and recall metrics from a 2-D matrix. Given a 2-D matrix P of predicted values and actual values, write a function precision_recall to calculate precision and recall metrics. Return the ordered pair (precision, recall).

• Write a function to search for a target value in a rotated sorted array. Suppose an array sorted in ascending order is rotated at some pivot unknown to you beforehand. You are given a target value to search. If the value is in the array, then return its index; otherwise, return -1. Bonus: Your algorithm's runtime complexity should be in the order of (O(\log n)).

• Would you think there was anything fishy about the results of an A/B test with 20 variants? Your manager ran an A/B test with 20 different variants and found one significant result. Would you suspect any issues with these results?

• How would you set up an A/B test to optimize button color and position for higher click-through rates? A team wants to A/B test changes in a sign-up funnel, such as changing a button from red to blue and/or moving it from the top to the bottom of the page. How would you design this test?

• What would you do if friend requests on Facebook are down 10%? A product manager at Facebook reports a 10% decrease in friend requests. What steps would you take to address this issue?

• Why might the number of job applicants be decreasing while job postings remain constant? You observe that the number of job postings per day has remained stable, but the number of applicants has been decreasing. What could be causing this trend?

• What are the drawbacks of the given student test score datasets, and how would you reformat them for better analysis? You have data on student test scores in two different layouts. What are the drawbacks of these formats, and what changes would you make to improve their usefulness for analysis? Additionally, describe common issues in "messy" datasets.

• Is this a fair coin? You flip a coin 10 times, and it comes up tails 8 times and heads twice. Determine if the coin is fair based on this outcome.

• How do you write a function to calculate sample variance? Write a function that outputs the sample variance given a list of integers. Round the result to 2 decimal places. Example input: test_list = [6, 7, 3, 9, 10, 15]. Example output: get_variance(test_list) -> 13.89.

• Is there anything fishy about the A/B test results? Your manager ran an A/B test with 20 different variants and found one significant result. Evaluate if there is anything suspicious about these results.

• How do you find the median in (O(1)) time and space? Given a list of sorted integers where more than 50% of the list is the same repeating integer, write a function to return the median value in (O(1)) computational time and space. Example input: li = [1,2,2]. Example output: median(li) -> 2.

• What are the drawbacks of the given data organization, and how would you reformat it? You have data on student test scores in two different layouts. Identify the drawbacks of the current organization, suggest formatting changes for better analysis, and describe common problems in "messy" datasets. Refer to the provided image of the datasets.

• How would you evaluate whether using a decision tree algorithm is the correct model for predicting loan repayment? You are tasked with building a decision tree model to predict if a borrower will pay back a personal loan. How would you evaluate if a decision tree is the right choice, and how would you assess its performance before and after deployment?

• How does random forest generate the forest, and why use it over logistic regression? Explain the process by which random forest generates its ensemble of trees. Additionally, discuss the advantages of using random forest compared to logistic regression.

• When would you use a bagging algorithm versus a boosting algorithm? Compare two machine learning algorithms. Describe scenarios where you would prefer a bagging algorithm over a boosting algorithm, and discuss the tradeoffs between the two.

• How would you justify using a neural network model and explain its predictions to non-technical stakeholders? Your manager asks you to build a neural network model to solve a business problem. How would you justify the complexity of this model and explain its predictions to non-technical stakeholders?

• What metrics would you use to track the accuracy and validity of a spam classifier model? You are tasked with building a spam classifier for emails and have completed a V1 of the model. What metrics would you use to evaluate the model's accuracy and validity?

What is the average salary for a Product Manager at Evercommerce?

Q: What does EverCommerce do?

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing vertically tailored, integrated SaaS solutions. It helps over 690,000 global service-based businesses grow, streamline operations, and increase retention. Our products include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. Learn more about our company, culture, and values here.

Q: What does the Product Manager role for EverCommerce Payment Solutions involve?

The Product Manager for EverCommerce Payment Solutions will handle product strategy, development, and execution. Key responsibilities include leading product discussions, creating and refining product roadmaps, communicating product requirements to engineers and stakeholders, using data for decision-making, partnering with engineering to develop customer-centric products, and leveraging product analytics to prioritize initiatives. You'll also focus on enhancing payment activation, enablement, growth, and retention.

Q: What qualifications are needed for this Product Manager position?

Candidates need a minimum of 5+ years of product management experience, preferably in high-growth SaaS or Fintech environments. Skills in Agile methodologies, product experience with web SaaS and mobile app products, and a deep understanding of payment processing and the payments industry are crucial. Experience in using analytics tools, excellent communication skills, and familiarity with API-first approaches and SaaS solutions will also be beneficial.

Q: Is this role remote-friendly?

Yes, the EverCommerce Payment Solutions Product Manager role is remote-friendly. Candidates can work from anywhere in the United States or Canada. While we are used to working remotely across different time zones, it is ideal for candidates to be based in the Mountain time zone and able to travel to our Denver offices for occasional team events.

Q: What benefits does EverCommerce offer for this position?

EverCommerce offers a comprehensive benefits package, including flexible work options (remote, in-office, or hybrid), robust health, dental, and vision benefits, professional development opportunities through Udemy, 401k or RRSP with company match, annual wellness stipend, unlimited paid time off, employee stock purchase program, and monthly student loan reimbursement. The annual base salary range is $100,000 - $120,000 USD, depending on experience and other factors.

Don't miss this exciting opportunity! Click the link below to prepare and get started with Interview Query.

If you are eager to join a forward-thinking company that’s digitally transforming the service economy, EverCommerce is the place for you. With a commitment to innovation and a thriving work culture, EverCommerce provides the perfect backdrop for talented individuals to shine. For more insights about the company, check out our main EverCommerce Interview Guide, where we have covered many interview questions that could be asked. We’ve also created interview guides for other roles, where you can learn more about EverCommerce’s interview process for different positions.

At Interview Query, we empower you with a comprehensive toolkit to excel in your EverCommerce Product Manager interviews. Get the knowledge, confidence, and strategic guidance required to conquer every challenge.

You can check out all our company interview guides for better preparation, and if you have any questions, don’t hesitate to reach out to us.

Good luck with your interview!