EverCommerce [Nasdaq: EVCM] is a premier service commerce platform, offering specialized SaaS solutions that support over 600,000 global service-based businesses by accelerating growth, streamlining operations, and boosting retention. Known for its modern digital and mobile applications, EverCommerce excels in sectors such as Home & Field Services, Health Services, and Fitness & Wellness.

We are currently seeking a Business Analyst for our EverCommerce Payment Solutions team. This role involves working with developers and quality assurance engineers to translate high-level initiatives into detailed technical specifications and user stories. You’ll serve as a bridge between product management and technical development, enhancing our API and SaaS solutions. If you’re passionate about technology and eager to create impactful solutions, this position could be your next career move.

At Interview Query, we provide comprehensive resources to help you navigate the interview process for this exciting opportunity. Let’s dive in!

Submitting Your Application

The first step is to submit a compelling application that reflects your technical skills and interest in joining EverCommerce as a Business Analyst. Whether you were contacted by an EverCommerce recruiter or have taken the initiative yourself, carefully review the job description and tailor your CV according to the prerequisites.

Tailoring your CV may include identifying specific keywords that the hiring manager might use to filter resumes and crafting a targeted cover letter. Furthermore, don’t forget to highlight relevant skills and mention your work experiences.

Recruiter/Hiring Manager Call Screening

If your CV happens to be among the shortlisted few, a recruiter from the EverCommerce Talent Acquisition Team will make contact and verify key details like your experiences and skill level. Behavioral questions may also be a part of the screening process.

In some cases, the EverCommerce Business Analyst hiring manager stays present during the screening round to answer your queries about the role and the company itself. They may also indulge in surface-level technical and behavioral discussions.

The whole recruiter call should take about 30 minutes.

Technical Virtual Interview

Successfully navigating the recruiter round will present you with an invitation for the technical screening round. Technical screening for the EverCommerce Business Analyst role usually is conducted through virtual means, including video conference and screen sharing. Questions in this 1-hour long interview stage may revolve around EverCommerce’s system architecture, API integration, and SaaS solutions.

In the case of Business Analyst roles, take-home assignments regarding product metrics, analytics, and technical specifications are incorporated. Apart from these, your proficiency in requirements analysis, user story creation, and system design may also be assessed during the round.

Depending on the seniority of the position, you may also be assigned case studies and similar real-scenario problems.

Onsite Interview Rounds

Followed by a second recruiter call outlining the next stage, you’ll be invited to attend the onsite interview loop. Multiple interview rounds, varying with the role, will be conducted during your day at the EverCommerce office. Your technical prowess, including API and SaaS solution capabilities, will be evaluated against the finalized candidates throughout these interviews.

If you were assigned take-home exercises, a presentation round may also await you during the onsite interview for the Business Analyst role at EverCommerce.

Quick Tips For EverCommerce Business Analyst Interviews

You should plan to brush up on any technical skills and try as many practice interview questions and mock interviews as possible. A few tips for acing your EverCommerce interview include:

• Understand the EverCommerce Ecosystem: EverCommerce's questions are standardized and may explore scenarios based on their integrated SaaS solutions. Study EverCommerce’s various platforms, specifically in Home & Field Services, Health Services, and Fitness & Wellness industries.
• Demonstrate Technical Proficiency: Your interview may involve intricate queries about APIs, SaaS solutions, and mobile applications. Being well-versed in these areas will greatly benefit you.
• Communicate Effectively: Strong verbal and written communication skills are key. Practice framing your technical knowledge in a manner that’s understandable and aligns well with EverCommerce's culture and values.

Typically, interviews at Evercommerce vary by role and team, but commonly Business Analyst interviews follow a fairly standardized process across these question topics.

• Write a SQL query to select the 2nd highest salary in the engineering department. Write a SQL query to select the 2nd highest salary in the engineering department. If more than one person shares the highest salary, the query should select the next highest salary.

• Write a function to merge two sorted lists into one sorted list. Given two sorted lists, write a function to merge them into one sorted list. Bonus: Determine the time complexity.

• Create a function missing_number to find the missing number in an array. You have an array of integers, nums of length n spanning 0 to n with one missing. Write a function missing_number that returns the missing number in the array. Complexity of (O(n)) required.

• Develop a function precision_recall to calculate precision and recall metrics from a 2-D matrix. Given a 2-D matrix P of predicted values and actual values, write a function precision_recall to calculate precision and recall metrics. Return the ordered pair (precision, recall).

• Write a function to search for a target value in a rotated sorted array. Suppose an array sorted in ascending order is rotated at some pivot unknown to you beforehand. You are given a target value to search. If the value is in the array, return its index; otherwise, return -1. Bonus: Your algorithm's runtime complexity should be in the order of (O(\log n)).

• Would you suspect anything unusual about the A/B test results with 20 variants? Your manager ran an A/B test with 20 different variants and found one significant result. Would you consider this result suspicious?

• How would you set up an A/B test for button color and position changes? A team wants to A/B test changes in a sign-up funnel, such as changing a button from red to blue and/or moving it from the top to the bottom of the page. How would you design this test?

• What steps would you take if friend requests on Facebook are down 10%? A product manager at Facebook reports a 10% decrease in friend requests. What actions would you take to investigate and address this issue?

• Why might job applications be decreasing despite stable job postings? You observe that the number of job postings per day has remained constant, but the number of applicants has been steadily decreasing. What could be causing this trend?

• What are the drawbacks of the given student test score datasets, and how would you reformat them? You have data on student test scores in two different layouts. What are the drawbacks of these formats, and what changes would you make to improve their usefulness for analysis? Additionally, describe common issues in "messy" datasets.

• Is this a fair coin? You flip a coin 10 times, and it comes up tails 8 times and heads twice. Determine if the coin is fair based on this outcome.

• How do you write a function to calculate sample variance? Write a function that outputs the sample variance given a list of integers. Round the result to 2 decimal places. For example, given test_list = [6, 7, 3, 9, 10, 15], the function should return 13.89.

• Is there anything suspicious about the A/B test results? Your manager ran an A/B test with 20 different variants and found one significant result. Evaluate if there is anything suspicious about these results.

• How do you find the median in (O(1)) time and space? Given a list of sorted integers where more than 50% of the list is the same repeating integer, write a function to return the median value in (O(1)) computational time and space. For example, given li = [1,2,2], the function should return 2.

• What are the drawbacks and common problems in messy datasets? You have data on student test scores in two different layouts. Identify the drawbacks of these layouts, suggest formatting changes to make the data more useful for analysis, and describe common problems seen in messy datasets.

• How would you evaluate the suitability and performance of a decision tree model for predicting loan repayment? You are tasked with building a decision tree model to predict if a borrower will repay a personal loan. How would you evaluate whether a decision tree is the correct model for this problem? If you proceed with the decision tree, how would you evaluate its performance before and after deployment?

• How does random forest generate the forest and why use it over logistic regression? Explain the process by which a random forest generates its forest. Additionally, discuss why one might choose random forest over other algorithms such as logistic regression.

• When would you use a bagging algorithm versus a boosting algorithm? Compare two machine learning algorithms. In which scenarios would you use a bagging algorithm versus a boosting algorithm? Provide examples of the tradeoffs between the two.

• How would you justify using a neural network model and explain its predictions to non-technical stakeholders? Your manager asks you to build a neural network model to solve a business problem. How would you justify the complexity of this model and explain its predictions to non-technical stakeholders?

• What metrics would you use to track the accuracy and validity of a spam classifier? You are tasked with building a spam classifier for emails and have completed a V1 of the model. What metrics would you use to track the accuracy and validity of the model?

What is the average salary for a Business Analyst at Evercommerce?

Q: What does EverCommerce do?
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform offering vertically tailored, integrated SaaS solutions that help over 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. We specialize in Home & Field Services, Health Services, and Fitness & Wellness industries.

Q: What responsibilities will I have as a Business Analyst at EverCommerce Payment Solutions?
As a Business Analyst, you'll collaborate with stakeholders to define and refine technical specification documents, user stories, and acceptance criteria. You'll also document system flows, manage the backlog, and perform user acceptance testing for completed developments. The role requires you to be a technical product owner for multiple agile engineering teams.

Q: What skills and experience are needed for the Business Analyst position?
You need 5+ years of technical product management experience, a BA/BS in a technical or quantitative field, and experience with SAAS, APIs, and mobile applications. Strong communication skills and a working knowledge of HTTP, RESTful services, and Services-Oriented Architecture are essential.

Q: What is the work environment like at EverCommerce?
EverCommerce boasts a global team, with members in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. The role can be performed remotely from anywhere in the U.S., with options for in-office or hybrid work. Some travel may be required to headquarters in Denver, Colorado, or other North American locations.

Q: What are the benefits and compensation for the Business Analyst role?
EverCommerce offers flexibility in work settings, robust health and wellness benefits, continued professional development through Udemy, a 401k or RRSP with company match, an annual wellness stipend, generous paid time off, and an Employee Stock Purchase Program. The base compensation ranges from $70,000 to $130,000 USD annually, depending on location and experience.

Looking to dive into the innovative world of EverCommerce as a Business Analyst? At EverCommerce, you’ll not only contribute to cutting-edge SaaS and API solutions but also work alongside a dynamic, global team. We emphasize flexibility, professional growth, and a collaborative work environment to ensure you thrive. Discover everything you need to excel in your role with our comprehensive EverCommerce Interview Guide, where we have broken down potential interview questions and key role insights. Elevate your preparation with Interview Query, crafting success in every interview challenge you might face. Success is just a click away—good luck with your interview!