Getting ready for an Product Manager interview at athenahealth? The athenahealth Product Manager interview span across 10 to 12 different question topics. In preparing for the interview:
Interview Query regularly analyzes interview experience data, and we've used that data to produce this guide, with sample interview questions and an overview of the athenahealth Product Manager interview.
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Tell us about a time when you had to solve a problem that was not part of your job description while working on a product. What steps did you take to identify the issue, and how did you ensure that your solution aligned with the company's goals?
When addressing a problem outside my typical responsibilities, I first gathered data to understand the issue's scope and impact. For instance, in a previous role, I noticed that a product feature was underutilized due to poor user experience. I organized cross-functional meetings with UX and engineering teams to pinpoint the pain points. By collaboratively redesigning the interface based on user feedback, we increased feature adoption by 40%. This experience taught me the importance of proactive problem-solving and teamwork in product management.
Can you share an experience where you had to deal with a difficult stakeholder or team member in a product development context? How did you handle the situation while ensuring project progress?
In a previous project, I encountered resistance from a key stakeholder who was skeptical about a new feature's value. I scheduled a one-on-one meeting to understand their concerns better. By actively listening and addressing their questions with data-driven insights and user research, I was able to build trust. Together, we refined the feature to better meet their needs, which ultimately contributed to a successful launch. This experience emphasized the importance of communication and empathy in stakeholder management.
Give an example of a time when you prioritized customer feedback in your product management role. What actions did you take, and what was the outcome?
In a previous role, I led a project where user feedback revealed that our onboarding process was confusing. I facilitated a series of user testing sessions to gather more insights. Based on the findings, we streamlined the onboarding steps and introduced contextual help. Post-launch metrics showed a 30% reduction in onboarding time and a significant increase in user satisfaction scores. This experience reinforced my belief in the value of a customer-centric approach to product development.
Typically, interviews at athenahealth vary by role and team, but commonly Product Manager interviews follow a fairly standardized process across these question topics.
We've gathered this data from parsing thousands of interview experiences sourced from members.
Practice for the athenahealth Product Manager interview with these recently asked interview questions.