Title: Software Engineer Associate
Location: Dearborn, MI
Duration: 12 Months

Position Description:
The position requires someone capable of managing sophisticated technical details and who is proficient across multiple disciplines (planning, requirements gathering and validation, system design, development, and configuration). Due to the global nature of the enterprise directory data management services and Azure Active Directory system, this position provides the outstanding opportunity to engage with multiple business teams, joint ventures, and different organizations (Office of the CIO/Strategy, IT Operations, Application Development, and Enterprise Connectivity etc.).

Skills Required:

Support the ITO Security Service Project by providing Operational expertise within the Azure AD B2C IAM Space
Provide Day-to-Day Operations of Incidents, problems, escalations as appropriate, and ensure root cause has been identified, and permanent fixes have been implemented Incident, Knowledge, Problem, Rally and Change Management
Maintain operational Service Level Agreements, Availability, Data Quality and Security Controls of the Identity and Access Management Offering
Provide critical 7x24 support of Identity and Access Management Cloud Based Services
Maintain documentation of all operational processes, procedures, and configurations
Generate Metrics related to SLAs, Up-Time, etc. for Customer awareness
Maintain & test DR document, and perform backup and disaster recovery procedures
Responsible for reviewing and monitoring our SLA is being met by our Cloud Based Service Provider
Resolve operational concerns through collaboration with customers, engineering SMEs, and product vendors.
Test all new Features being released and support those released for the Identity and Access Management Offering
Build out Scripts to help Automate portions of the Operational Day-to-Day Support
Coordinate Change controls between our Cloud based provider, Client IT Customers, and Engineering teams
Follow all Change Control processes
Work with product vendor to coordinate distribution of regular updates/patches
Responsible for coordinating the deployment of new Cloud Identity software or solutions to Cloud Identity environments
Work with various infrastructure support teams to provide technical direction and address security issues (NA Security Operations, Engineering, Cyber Security, Enterprise Vulnerability)
Interact with team members to improve tools, technology stack, and application performance and stability

Skills Preferred:

Solid understanding in Security domains, especially Identity and Access Management
Hands on experience of PowerShell script programming
Experience of designing and implementing applications and infrastructure in Microsoft Windows environment
Ability to learn new technology quickly with little documentation
Be able to work within a team environment, also self-motivated
Proven track record to develop and document requirements
Experience with Rally and Agile development

Experience Required:

5+ years of IT experience

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