Key Responsibilities:

Data Issue Resolution:   Investigate and resolve complex data issues, performing root cause analysis and implementing effective solutions to prevent recurrence.

Programming and Automation:   Utilize strong programming skills to develop scripts and automation solutions that streamline data operations and enhance efficiency.

Monitoring and Maintenance:   Collaborate with the 24x7 data team to monitor data jobs, ensuring compliance with customer Service Level Agreements (SLAs) and data quality standards.

Metrics Development:   Collect and analyze metrics related to data operations to identify trends, areas for improvement, and potential automation opportunities.

Operational Insights:   Provide valuable insights and recommendations based on your deep understanding of data processes, contributing to the continuous improvement of operational efficiencies.

Collaboration with Teams:   Work closely with the globally distributed team to communicate findings and share knowledge, fostering a culture of collaboration and shared responsibility.

Documentation:   Create and maintain documentation of processes, troubleshooting guides, and automation scripts to assist team members and facilitate knowledge transfer.

Stakeholder Communication:   Communicate effectively with stakeholders regarding data availability, issues, and resolutions, ensuring transparency and responsiveness.

Qualifications:

Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
- Proven experience in a data operations role or similar field, with a focus on troubleshooting and problem resolution.
- Strong programming skills, with proficiency in languages such as Python, SQL, or similar.
- Experience with automation tools and techniques to improve operational efficiency.
- Excellent analytical and problem-solving skills, with the ability to think critically and address complex data challenges.
- Familiarity with monitoring systems and data pipelines, particularly in a 24x7 operational environment.
- Knowledge of AWS cloud, PowerCenter, Snowflake, and big data platforms is a plus.
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
- Ability to work independently and collaboratively within a fast-paced environment.

USD 85,500.00 - 128,300.00 per year

Compensation:

Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The   Senior Software Engineer, ServiceNow   writes and maintains code within ServiceNow to implement capabilities and features and improve performance and maintainability while reducing technical debt in alignment with product and technology roadmaps. The   Senior Software Engineer, ServiceNow   plays a role in Agile planning, providing advice and guidance, and monitoring emerging trends.

Primary Responsibilities:

Work with Product Management to understand the challenges customers and end users face in their day-to-day work and partner with them to design viable solutions.
Recommends viable solutions to processes, technology, and interfaces that improve the team's effectiveness and reduce technical debt.
Foresees capacity requirements for component usage and identifies limitations.
Provides input into story sizing, backlog grooming, and release planning.
Contributes to product and solution designs to address critical issues and complex problems.
Builds across multiple products in ServiceNow in response to the needs of stakeholders.
Understands technical architecture and writes software and automated tests aligned with agreed-upon standards.
Performs trouble-shooting efforts and investigations when necessary.
Provides ongoing support, monitoring, and maintenance of deployed products.
Actively works with less experienced software engineers providing technical guidance and oversight.
Actively participates in the engineering community, staying up to date on new software technologies and best practices, and sharing insights with others in the organization.
Ensure adherence to relevant technical strategies, policies, standards, and practices.
Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions from agreed specifications, using agreed standards to achieve a well-engineered result.
Take part in reviews of own work and lead reviews of colleagues' work.
Manage ServiceNow enhancements to improve business performance.
Strong analysis and troubleshooting skills
Working experience with Agile application development practices
Familiarity with ServiceNow development tools, including Studio, Flow Designer, Service Portal, and Virtual Agent.
Expertise in building and managing Scripted REST APIs for external system integrations.
Hands-on experience with ServiceNow Application Development, including creating and maintaining custom applications.
Experience with DevOps practices such as CI/CD pipelines for ServiceNow development, using tools like Git is a plus.
Strong skills in JavaScript, Glide Scripting, and API Development.
Minimum Qualification:      Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field
Certified in ServiceNow system administration and/or application development (CSA, CAD).
Preferred Qualification:      ServiceNow Micro or Implementation Certifications
Agile Certifications

USD 97,100.00 - 161,800.00 per year

Compensation:

Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

We are seeking a skilled and innovative Lead Software Engineer - Contact center AI platform to join our team and play a key role in advancing our contact center technologies. This role focuses on designing and implementing next-generation contact center platforms with an emphasis on self-service capabilities leveraging the latest technology such as Generative AI and Machine learning. The candidate will be instrumental in building scalable, cloud-based solutions, managing contractor teams, and driving the development of robust, customer-centric software systems.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Essential Responsibilities include the following. Other responsibilities may be assigned. Candidates should be flexible in supporting assignments in different technology areas and have a willingness to apply leadership skills to new information technologies as business requirements dictate.

Lead the design, development, and implementation of cloud-based contact center platforms, focusing on IVR and self-service functionalities.
Architect and implement next-generation contact center solutions that provide a seamless customer experience.
Collaborate with cross-functional teams to define system requirements and ensure alignment with business goals.
Manage and mentor contractors, guiding technical direction, coding standards, and project priorities.
Drive the DevOps process by automating and streamlining CI/CD pipelines, ensuring efficient and reliable software deployments.
Maintain hands-on coding expertise, contributing to codebases written in   Java   ,   Python   , and   Node.js   .
Ensure high-quality code and systems by leading code reviews and enforcing best practices for software development.
Monitor system performance, troubleshoot issues, and implement necessary updates to maintain high availability and scalability.
Design, build, and support applications deployed on   Google Cloud Platform (GCP)   or   AWS   , optimizing for scalability, cost-efficiency, and high performance.
Implement cloud-native solutions utilizing   GCP   and   AWS   services such as   Cloud Functions, Kubernetes, Cloud Pub/Sub, Amazon Lambda, EC2, S3   , and   RDS   .
Define and enforce cloud security practices, including data encryption, IAM policies, and VPC configurations, to ensure application and data security.
Leverage   cloud monitoring   and   logging tools   (such as   Google Cloud Monitoring, AWS CloudWatch, and Cloud Logging   ) to proactively identify and resolve application issues.
Stay up to date on industry trends and technologies to guide future product developments and technical improvements.
Frame technical or architectural alternatives in business terms, clearly articulating both business and technical implications of various options.
Champion architectural solutions and effectively advocate for them at an executive level.
Minimum Qualification      Bachelor's degree in a related discipline and 6 years' experience in a related field. The rightcandidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field
Strong expertise in cloud platforms, especially Google Cloud Platform (GCP) and/or AWS, with proven experience in building and supporting highly available, cloud-based applications.
Must possess strong interpersonal and communications skills, will possess the flexibility to adapt to a rapidly changing environment
Familiarity with contact center industry standards, technologies, and compliance requirements.
Experience using cloud-native services such as GCP Cloud Functions, Pub/Sub, Firebase or AWS Lambda, S3, RDS, and ECS/EKS for building scalable applications.
Ability to quickly absorb and utilize new concepts and technologies
8+ years of experience in software development, with a focus on contact center technologies including IVR and self-service solutions.
Proficiency in Java, Python, and/or Node.js, with hands-on coding experience and the ability to mentor junior developers
Deep understanding of DevOps practices, including CI/CD, infrastructure as code, and automated testing.
Proven experience leading teams and managing contractors, with strong project management and organizational skills.
Strong problem-solving skills, attention to detail, and the ability to adapt to new challenges and technologies.
Well-versed with Data drive conversational design focusing on customer experience
Experience in Agile development methodology/Scrum
Strong presenting skills to senior technical and business leadership
Preferred      Experience in designing Enterprise class applications
Experience with AI-driven contact center solutions, including chatbots, IVR and natural language processing.
Knowledge of customer experience (CX) best practices and tools.
Prior experience in agile development methodologies.

USD 117,300.00 - 195,500.00 per year

Compensation:

Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The Lead Software Engineer, Lead Web Developer position is responsible for the design, development, and ongoing operation of common front-end web frameworks and services that power web experiences in Cox.com. They work with teams to ensure that solutions are well-engineered, operable, and delivered on time. They must combine advanced technical skills, business knowledge, and collaboration skills to effectively bring together the business and technical points of view to design solutions that align with best practices, enterprise architecture principles and guidelines, and Technology strategic Horizons direction. They should monitor emerging industry trends in web development, declining technologies, assisting in software product evaluations, roadmaps, and the changing CCI web application landscape. They must participate effectively in Agile DevOps team rituals and inter-team communication as a provider of software to other teams and must follow the principles of Site Reliability Engineering and their practices in the Cox.com digital ecosystem. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Essential Responsibilities include the following. Other responsibilities may be assigned. Candidates should be flexible in supporting assignments in different technology areas and have a willingness to apply leadership skills to new information technologies as business requirements dictate. <ul> <li> Lead design for web client-side technology solutions that involve complex, multi-system integrations. This will include designing, building, and maintaining common frameworks and libraries foundational to Digital web experiences.</li> <li> Design and assess technical solutions and verify that project technical aspects adhere to business objectives. Additionally, they may aid in delineating non-functional requisites like scalability, security, and performance benchmarks.</li> <li> Works with the business to refine requirements, combine business knowledge with technical knowledge to ask the right questions to refine business goals into technical requirements, and develop software solution design deliverables.</li> <li> Supervising junior web developers, analyzing areas of weakness, and scheduling training sessions accordingly.</li> <li> Work with cross-functional teams including IT, infrastructure, security, business and product teams, application owners, and domain architects, to create comprehensive solutions and provide architectural stewardship for Digital web solutions.</li> <li> Builds and maintains effective working relationships with other team members to determine the most effective designs within the enterprise, so applications can provide their full value</li> <li> Identify and acquire training and knowledge in areas key to improving customer service, technical ability, and job performance.</li> <li> Communicate effectively with technical stakeholders, business stakeholders, and executive leadership. Ability to explain complex information clearly and concisely</li> </ul> Minimum Qualifications <ul> <li> Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field</li> <li> Requires strong knowledge of client-side web development software and frameworks such as JavaScript, HTML, CSS, TypeScript, React, and associated build and packaging tools.</li> <li> Experience with developing content management systems and content distribution networks.</li> <li> Demonstrated analytical and problem-solving skills</li> <li> Excellent interpersonal and communications skills, will possess the flexibility to adapt to a rapidly changing environment</li> <li> 5+ years of architecture experience or an ability to demonstrate a clear understanding of the role of architecture as a horizontal function and the architectural thought process</li> <li> Comprehensive knowledge of Software Development Life Cycle (SDLC), with a thorough understanding of Requirements Gathering, Business Analysis, Development, and Testing</li> </ul> Preferred <ul> <li> Experience in designing solutions in Enterprise class applications</li> <li> Experience with Adobe Experience Manager</li> <li> Experience with AWS CloudFront</li> <li> experience in full-stack or server-side development for web applications.</li> <li> Architecture experience in e-commerce, ECare, Digital Platforms, Virtual Agent, Sales and Customer Service Agent applications</li> <li> Industry experience in broadband and telecommunications, media, or Entertainment</li> <li> Experience in Agile development methodology/Scrum is a plus</li> <li> Experience in UX and design system creation or associated tools like Figma.</li> </ul> The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. USD 117,300.00 - 195,500.00 per year Compensation: Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The Senior Software Engineer, ServiceNow is responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability. Additionally, the Senior Software Engineer contributes to Agile planning, offers expert advice, and monitors emerging trends Key Responsibilities: <ul> <li> Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions. </li> <li> Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt. </li> <li> Anticipate capacity requirements for component usage and identify limitations. </li> <li> Provide input on story sizing, backlog grooming, and release planning. </li> <li> Contribute to product and solution designs to address critical issues and complex problems. </li> <li> Develop solutions across multiple ServiceNow products to meet stakeholder needs. </li> <li> Perform troubleshooting and investigations as needed. </li> <li> Provide ongoing support, monitoring, and maintenance of deployed products. </li> <li> Mentor and provide technical guidance to less experienced software engineers. </li> <li> Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization. </li> </ul> Skills: <ul> <li> Ensure adherence to relevant technical strategies, policies, standards, and practices. </li> <li> Strong ITOM (IT Operations Management) experience. </li> <li> Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards. </li> <li> Participate in reviews of own work and lead reviews of colleagues' work. </li> <li> Manage ServiceNow enhancements to improve business performance. </li> <li> Strong analytical and troubleshooting skills. </li> <li> Experience with Agile application development practices. </li> <li> Familiarity with ServiceNow's Common Service Data Model (CSDM). </li> <li> Extensive experience in engineering and operations, with a background in developing and managing a CMDB. </li> <li> Strong ITSM product and development experience. </li> </ul> Qualifications: <ul> <li> Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field. </li> <li> Certified in ServiceNow system administration and/or application development (CSA, CAD). </li> </ul> Preferred Qualifications: <ul> <li> ServiceNow Micro or Implementation Certifications. </li> <li> Agile Certifications. </li> </ul> USD 97,100.00 - 161,800.00 per year Compensation: Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Locations: Sales - GA - Atlanta, United States of America, Atlanta, GeorgiaLead Software Engineer, Full Stack (Remote-Eligible)Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you''ll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Lead Software Engineer, you''ll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You''ll Do: Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the companyShare your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering communityCollaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowermentUtilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services Capital One is open to hiring a Remote Employee for this opportunity.Basic Qualifications: Bachelor''s DegreeAt least 6 years of experience in software engineering (Internship experience does not apply)At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud) Preferred Qualifications:Master''s Degree7+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service4+ years of experience in open source frameworks1+ years of people management experience2+ years of experience in Agile practices At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City''s Fair Chance Act; Philadelphia''s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [Click Here to Email Your Resum]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One''s recruiting process, please send an email to [Click Here to Email Your Resum]Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

We are seeking a skilled and innovative Lead Software Engineer - Contact center AI platform to join our team and play a key role in advancing our contact center technologies. This role focuses on designing and implementing next-generation contact center platforms with an emphasis on self-service capabilities leveraging the latest technology such as Generative AI and Machine learning. The candidate will be instrumental in building scalable, cloud-based solutions, managing contractor teams, and driving the development of robust, customer-centric software systems. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Essential Responsibilities include the following. Other responsibilities may be assigned. Candidates should be flexible in supporting assignments in different technology areas and have a willingness to apply leadership skills to new information technologies as business requirements dictate. <ul> <li> Lead the design, development, and implementation of cloud-based contact center platforms, focusing on IVR and self-service functionalities.</li> <li> Architect and implement next-generation contact center solutions that provide a seamless customer experience.</li> <li> Collaborate with cross-functional teams to define system requirements and ensure alignment with business goals.</li> <li> Manage and mentor contractors, guiding technical direction, coding standards, and project priorities.</li> <li> Drive the DevOps process by automating and streamlining CI/CD pipelines, ensuring efficient and reliable software deployments.</li> <li> Maintain hands-on coding expertise, contributing to codebases written in Java , Python , and Node.js .</li> <li> Ensure high-quality code and systems by leading code reviews and enforcing best practices for software development.</li> <li> Monitor system performance, troubleshoot issues, and implement necessary updates to maintain high availability and scalability.</li> <li> Design, build, and support applications deployed on Google Cloud Platform (GCP) or AWS , optimizing for scalability, cost-efficiency, and high performance.</li> <li> Implement cloud-native solutions utilizing GCP and AWS services such as Cloud Functions, Kubernetes, Cloud Pub/Sub, Amazon Lambda, EC2, S3 , and RDS .</li> <li> Define and enforce cloud security practices, including data encryption, IAM policies, and VPC configurations, to ensure application and data security.</li> <li> Leverage cloud monitoring and logging tools (such as Google Cloud Monitoring, AWS CloudWatch, and Cloud Logging ) to proactively identify and resolve application issues.</li> <li> Stay up to date on industry trends and technologies to guide future product developments and technical improvements.</li> <li> Frame technical or architectural alternatives in business terms, clearly articulating both business and technical implications of various options.</li> <li> Champion architectural solutions and effectively advocate for them at an executive level.</li> </ul> Minimum Qualification <ul> <li> Bachelor's degree in a related discipline and 6 years' experience in a related field. The rightcandidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field</li> <li> Strong expertise in cloud platforms, especially Google Cloud Platform (GCP) and/or AWS, with proven experience in building and supporting highly available, cloud-based applications.</li> <li> Must possess strong interpersonal and communications skills, will possess the flexibility to adapt to a rapidly changing environment</li> <li> Familiarity with contact center industry standards, technologies, and compliance requirements.</li> <li> Experience using cloud-native services such as GCP Cloud Functions, Pub/Sub, Firebase or AWS Lambda, S3, RDS, and ECS/EKS for building scalable applications.</li> <li> Ability to quickly absorb and utilize new concepts and technologies</li> <li> 8+ years of experience in software development, with a focus on contact center technologies including IVR and self-service solutions.</li> <li> Proficiency in Java, Python, and/or Node.js, with hands-on coding experience and the ability to mentor junior developers</li> <li> Deep understanding of DevOps practices, including CI/CD, infrastructure as code, and automated testing.</li> <li> Proven experience leading teams and managing contractors, with strong project management and organizational skills.</li> <li> Strong problem-solving skills, attention to detail, and the ability to adapt to new challenges and technologies.</li> <li> Well-versed with Data drive conversational design focusing on customer experience</li> <li> Experience in Agile development methodology/Scrum</li> <li> Strong presenting skills to senior technical and business leadership</li> </ul> Preferred <ul> <li> Experience in designing Enterprise class applications</li> <li> Experience with AI-driven contact center solutions, including chatbots, IVR and natural language processing.</li> <li> Knowledge of customer experience (CX) best practices and tools.</li> <li> Prior experience in agile development methodologies.</li> </ul> USD 117,300.00 - 195,500.00 per year Compensation: Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

The   Senior Software Engineer   writes and maintains code within applications and systems to implement capabilities and features, improve performance and maintainability, while reducing technical debt in alignment with product and technology roadmaps. The   Senior     Software Engineer   plays a role in Agile planning, providing advice and guidance, and monitoring emerging trends.

Key Responsibilities:

Works with Product Management to understand the challenges that customers and end users face in their day-to-day work and partner with them to design viable solutions.
Recommends viable solutions to processes, technology, and interfaces that improve the effectiveness of the team and reduce technical debt.
Foresees capacity requirements for component usage and identifies limitations.
Provides input into story sizing, backlog grooming, and release planning.
Contributes to product and solution designs to address critical issues and complex problems.
Builds software applications across multiple platforms in response to the needs of stakeholders.
Understands technical architecture and writes software and automated tests that are aligned with agreed upon standards.
Performs trouble-shooting efforts and investigations when necessary.
Provides ongoing support, monitoring, and maintenance of deployed products.
Actively works with less experienced software engineers providing technical guidance and oversight.
Actively participates in the engineering community, staying up to date on new software technologies and best practices and shares insights with others in the organization.
Skills      Ensure adherence to relevant technical strategies, policies, standards and practices.
Design, code, test, correct and document programs and scripts from agreed specifications, and subsequent iterations, using agreed standards and tools, to achieve a well-engineered result.
Take part in reviews of own work and leads reviews of colleagues' work.
Establish standards and procedures across the technology service lifecycle (including the development lifecycle) in the areas of systems integration and testing and ensures that practitioners adhere to them.
Manage application enhancements to improve business performance.
Working experience in design, development, and implementation of highly scalable, high-volume software systems and components, client-facing web applications, and major Internet-oriented applications and systems
Working experience realizing applications from conception and design to implementation and support
Managing web hosted applications using a modern cloud provider (AWS, Azure or GCP)
Strong analysis and troubleshooting skills
Working experience with Agile application development practices
Strong data analysis skills and working experience with SQL and relational databases
Minimum Qualification:      BA/BS degree in related field and 4+ years of relevant experience; or MS w/ 2+ years' experience; or 8+ years an equivalent combination of education and work-related experience.
Preferred Qualification:      Working experience with cloud technologies: AWS, Azure, GCP
.NET CORE
React

USD 97,100.00 - 161,800.00 per year

Compensation:

Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Cox Communications is seeking a highly skilled Google conversational AI Developer with expertise in Node.js, Google Cloud Architecture, and Generative AI applications. In this role, the candidate will design and develop intelligent conversational experiences using Google's customer engagement suite (formerly known as CCAI) and leverage Generative AI technologies to enhance customer engagement. The ideal candidate should also have a solid understanding of data and data science, enabling the integration of advanced AI models and data-driven insights into conversational systems.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Develop, deploy, and maintain conversational AI solutions using the Google Customer Engagement Suite and Generative AI models on Google Cloud.
Implement generative AI use cases, including text generation, virtual agents, and content personalization, to improve customer interactions.
Design scalable cloud architectures for chatbots, virtual agents, and AI-driven voice solutions using Node.js and Google Cloud Platform (GCP) services.
Integrate conversational AI solutions with backend systems, leveraging APIs, databases, and third-party services.
Work closely with data scientists to understand, manipulate, and integrate data sets into conversational AI workflows, optimizing the models for customer experiences.
Use Natural Language Processing (NLP) and Generative AI tools to enhance and fine-tune conversational flows.
Architect and manage cloud infrastructure on GCP for performance, scalability, and security.
Ensure continuous improvement of AI models, handling training, testing, deployment, and monitoring using best practices in machine learning and data management.
Enable/capture application log integrating with monitoring tools and setup synthetics and application monitoring/alert using monitoring tools
Implement cloud-based solutions and DevOps practices for continuous integration and delivery (CI/CD), ensuring efficient AI model deployment and lifecycle management.
Collaborate with cross-functional teams to understand requirements, set technical direction, and ensure AI-driven solutions meet business needs.
Min Qualifications:      Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field
Strong experience with Google CCAI (Dialogflow, Contact Center AI, Vertex) in developing conversational agents and implementing AI-driven customer service solutions.
Experience implementing Generative AI applications (e.g., GPT-based models) and integrating them into conversational systems.
Strong understanding of data science principles and the ability to work with data scientists on AI model integration and optimization.
Hands-on experience with NLP, and Conversational AI model development.
3+ years of experience in Node.js development, including building APIs, Integrating APIs and backend services.
2+ years of experience working with Google Cloud Platform (GCP) services such as Cloud Functions, BigQuery, Cloud Storage, and Pub/Sub.
Experience designing and deploying cloud architectures on GCP, adhering to best practices for scalability, security, and performance.
Proficiency in developing and consuming RESTful APIs for integrating with various enterprise systems.
Familiarity with cloud security practices, including Identity and Access Management (IAM) and compliance standards.
Strong problem-solving skills and the ability to collaborate effectively in an agile, fast-paced environment.
Prioritize, coordinate, and deliver work based on strategic objectives laid out by management.
Foster a culture of continuous learning and experimentation within the team.
Excellent communication, both written and verbal skills to work effectively with teams throughout organization
Preferred Skills:      Google Cloud certifications such as Professional Cloud Architect or Professional Cloud Developer.
Experience with additional AI/ML tools and platforms (e.g., Vertex AI, TensorFlow).
Familiarity with DevOps practices (CI/CD, Docker, Kubernetes) and cloud infrastructure automation.
Experience with contact center platforms (e.g., Twilio, Genesys, Five9, Avaya) and their integration with AI-driven solutions.
Knowledge of data pipelines and frameworks for data preprocessing, model training, and deployment.
Strong understanding of Contact center ecosystem and business processes.
Experience with other cloud platforms (AWS, Google Anthos) is a plus.

USD 97,100.00 - 161,800.00 per year

Compensation:

Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Software Engineer Jobs in Fairburn, GA

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Software Engineer Jobs in Fairburn, GA

Software Engineer IiDecember 11, 2024

Sr Software Engineer ServicenowDecember 11, 2024

Lead Software Engineer Contact Center Ai PlatformDecember 6, 2024

Lead Software Engineer Enterprise ApplicationsDecember 5, 2024

Sr Software Engineer ServicenowDecember 5, 2024

Lead Software Engineer Full Stack RemoteeligibleDecember 5, 2024

Lead Software Engineer Contact Center Ai PlatformDecember 5, 2024

Sr Software EngineerDecember 1, 2024

Conversational Ai Developer Sr Software EngineerNovember 30, 2024