Zoom Digital Payments Senior Product Manager - Santa Fe, New Mexico Zoom Video Communications is hiring a Payments Senior Product Manager to drive eCommerce solutions for zoom.us, including but not limited to payment expansion, optimizing payment processing and fraud mitigation as well as vendor assessment and management. We’re looking for a resourceful team member with experience and a willingness to learn quickly in a fast-paced environment.
About the Team
The eCommerce team is responsible for supporting new product introductions, optimizing online checkout, and increasing online revenue overall. You will report directly to the Online Group Manager within the Online Business organization for Zoom. The team consists of product managers supported by legal, FP&A, data science, design, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.
About the Role
As a Payments Senior Product Manager (SPM) you'll help deliver the roadmap for eCommerce Payments across mobile and desktop devices, and international markets. You will wear multiple hats in this role; it’s important to have a background in payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third-party services) that support these.
You'll work in a cross-functional team to create a seamless and scalable digital payment infrastructure that drives company growth. This candidate will work cross-functionally to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities.
Responsibilities
Lead the creation of the payments roadmap, execute initiatives, fraud mitigation, product vision, features, and designs.
Oversee the successful completion of simultaneous complex projects involving many systems (e.g., Stripe, Cybersource, Adyen, Zuora, Salesforce).
Define business requirements, facilitate UX design, and assess new third-party vendors and their integrations.
Work with technology partners and/or vendors on the delivery of optimized customer-centric digital offerings through our eCommerce platform.
Collaborate internally with finance, legal, data science, sales, marketing, development teams, and externally with clients to manage the backlog and release planning.
Anticipate the impact of change and create an environment where change can be initiated with minimal disruptions.
Proactively update and create project documentation as needed.
What we're looking for
6+ years experience as eCommerce Sr. Product Manager or Feature, Consumer Facing Product Manager.
Data-driven Product Manager with expertise in defining KPIs and low-level metrics.
Extensive experience leading AB test roadmaps with proven financial success.
Experience leading user research to explain customer data trends.
Expert at championing customer-centric experiences in a global eCommerce realm (web, mobile, apps).
Expert with scrum methodology and working with geographically distributed, remote teams.
Experience managing highly cross-functional, visible projects.
Experience working closely with data analytics and science engineers.
Expert with data tools such as Looker, Google Analytics, and Tableau.
Experience with SaaS business models, acquisition, or growth product strategies is a plus.
Experience using Content Square, Qualtrics, and Optimizely is a plus.
Salary Range or On Target Earnings:
Minimum: $118,600.00
Maximum: $259,500.00
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Anticipated Position Close Date: 12/02/24
Ways of Working: Our structured hybrid approach is centered around our offices and remote work environments.
About Us: Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with our products.
Our Commitment: We believe that the unique contributions of all Zoomies are the driver of our success. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.

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Zoom Senior Product Manager - Bismarck, North Dakota Lead the Zoom Phone business by focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and business impact.
About the Team
You'll be joining a small, tight-knit team that's passionate about what we do. Our team spans multiple time zones, so we rely on clear, concise communication to stay in sync and move forward together. If you excel in a dynamic environment and enjoy collaborating with global talent, this is your ideal team.
Responsibilities
Defining and prioritizing product features and enhancements to delight customers.
Translating customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services.
Owning, defining, and grooming product backlogs, working alongside the development and design teams to drive agile delivery.
Collaborating closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap.
Tracking product KPIs and analyzing product usage data to identify trends and reveal requirements that can best enable customer happiness.
Serving as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.
What we’re looking for
Hold a bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering) with 10 years of product management experience focused on telephony solutions.
Have excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions.
Have proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products.
Have excellent understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments.
Be familiar with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones).
Have understanding of QoS, network latency, jitter, and packet loss and their impact on call quality.
Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams.
Salary Range or On Target Earnings:
Minimum: $94,600.00
Maximum: $218,700.00
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.
Anticipated Position Close Date: 11/20/24
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

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What you can expect Zoom Video Communications is hiring a Payments Senior Product Manager to drive eCommerce solutions for zoom.us, including but not limited to payment expansion, optimizing payment processing and fraud mitigation as well as vendor assessment and management. Were looking for a resourceful team member with experience and a willingness to learn quickly in a fast-paced environment. About the Team The eCommerce team is responsible for supporting new product introductions, supporting and optimizing online checkout, and increasing online revenue overall. You will report directly to the Online Group Manager within the Online Business organization for Zoom. The team consists of product managers supported by legal, FP&A, data science, design and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases. About the Role As a Payments Senior Product Manager (SPM) you'll help deliver the roadmap for eCommerce Payments across mobile and desktop devices, and international markets. You will wear multiple hats in this role; its important to have a background in payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third party services) that support these. You'll work in a cross-functional team, with your manager, Global Payments, legal, engineering, product, marketing, and leadership teams to create a seamless and scalable digital payment infrastructure that drives company growth. This candidate will work cross-functionally to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities. RESPONSIBILITIES Lead the creation of the payments roadmap, execute initiatives, fraud mitigation, product vision, features, and designs. Oversees the successful completion of simultaneous complex projects that can involve many systems (ie. Stripe, Cybersource, Adyen, Zuora, Salesforce). Experience working with Payment Gateways and Alternate Payment Methods is highly preferred Defining business requirements, facilitating UX design, assessing new third-party vendors and their integrations Works with technology partners and/or vendors on the delivery of optimized customer-centric intuitive digital offerings through our eCommerce platform Collaborates internally with finance, legal, data science, sales, marketing, development teams, and externally with clients, to manage the backlog and release planning, incorporate market direction and sort through diverse requirements. Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact. Experience in eCommerce and best practices, willingness to learn and stay up-to-date on new trends Proactively updating and creating project documentation as needed What we're looking for 6 years experience as eCommerce Sr. Product Manager or Feature, Consumer Facing Product Manager Data-driven Product Manager with a desired background managing financial goals that determine the success of product releases, with expertise not only in defining KPIs but also low-level metrics Extensive experience leading AB test roadmaps with proven financial success Extensive experience leading user research to explain customer data trends Expert at championing customer-centric experiences in a global eCommerce realm (web, mobile, apps) and working as a liaison between business stakeholders and engineering Expert with scrum methodology - capturing design, business, and web development requirements; and also working with geographically distributed, remote teams Experience managing highly cross-functional, visible projects Experience working closely with data analytics and science engineers Expert working with data tools such as looker, Google Analytics, and Tableau Experience with SaaS business models, acquisition, or growth product strategies is a plus Experience using Content Square, Qualtrics, and Optimizely is a plus Experience in eCommerce best practices and stay up-to-date on new trends Salary Range or On Target Earnings: Minimum: $118,600.00 Maximum: $259,500.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application Anticipated Position Close Date: 12/02/24 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.Were problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, youll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment?We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?kOIuqpO5Tv9XQTWp1bNYd8w&d1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. LI-Remote

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