Company DescriptionMcDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, improving the customer, crew and employee experience each and every day!Global Technology forging the wayLeading the digitization of our business is the Technology organization made up of innovation specialists who build industry-defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.Job DescriptionThis opportunity is part of the Global Technology Service Desk organization, where our mission is to identify, monitor, prioritize, and solve issues across the McDonald's System for Global Technology products and services. We value collaboration, thoughtful effort, and clear communications to get our people back to work and our systems back to green quickly and effectively. As the Technical Product Manager, you will manage the relationship with our Global Corporate Service Desk provider and act as a single point of contact for issue escalation and Shift Best continuous improvement. You will be responsible for driving the Global Corporate Service Desk toward the future of support services, vendor management, governance, and leadership communications.Responsibilities<ul><li>Continuously drive Shift Best activities to improve issue resolution and organizational effectiveness across Global Technology.</li><li>Lead Automation opportunities toward next-generation support experiences including Chat, AI, contact management, and pre-emptive issue resolution.</li><li>Define and measure critical metrics for success demonstrating value to our organization.</li><li>Develop and maintain a 2-3 year future forward Service Desk evolution plan.</li><li>Manage collaboration, communications, and governance with our Global and Market partners to share roadmaps, gather and maintain knowledge and expertise, and foster adoption.</li><li>Collaborate with Global Technology teams to enable understanding and support of end-user experience.</li><li>Work flexibly to facilitate and manage stakeholder expectations and vendor delivery in a federated environment.</li></ul>Qualifications<ul><li>Bachelor’s Degree in Technology or related experience.</li><li>5+ years of experience as a service desk agent, lead, or manager.</li><li>Willingness and drive for continuous improvement and problem solving.</li><li>Patience and empathy paired with technical understanding and communication skills.</li><li>Excellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.</li><li>Clear understanding of end-user experience paired with the ability to understand technical solutions.</li><li>Ability to solicit and communicate business expectations and build strong client and collaborator relationships.</li><li>Strong leadership skills, with the ability to influence and collaborate with cross-functional teams.</li><li>Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.</li><li>Clear understanding of industry trends and opportunities.</li><li>Highly knowledgeable in service desk key performance indicators.</li><li>Experience leading offshore resources.</li><li>Experience managing provider contractual Service Level Agreements.</li></ul>Additional InformationBenefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
#J-18808-Ljbffr

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Responsibilities: This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include:<ol><li>Analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve.</li><li>Managing projects and the introduction of new initiatives, systems, products, services, and processes.</li><li>Coordinating necessary expertise across multiple operations functions and products.</li></ol>Required Skills:<ul><li>Proven project management and leadership skills, agile experience preferred.</li><li>Self-motivation, self-direction, and the ability to manage priorities without sacrificing quality or timelines.</li><li>Communicate and interact with key stakeholders both vertically and horizontally to provide updates and ensure appropriate project governance.</li><li>Ability to connect business outcomes with operational and technology considerations.</li><li>Strong detail orientation and willingness to synthesize diverse ideas into tangible action plans.</li><li>Ability to find ways of solving or pre-empting problems.</li><li>Influence decisions and outcomes through effective communications, adjusting style and personalizing messages to best connect with others.</li><li>Strong problem-solving skills, including situation analysis, problem identification, and solution recommendation strategies.</li><li>Ability to lead comprehensive planning, implementation activities, and adoption of changes across business and partner functions.</li><li>Excellent communication skills, coupled with the ability to influence, negotiate, persuade, and resolve conflict at all levels.</li><li>Strong planning and organizational skills, accepting accountability for tasks and ability to balance a high volume of work under pressure.</li><li>Innovative, creative, thought leader able to thrive in a fast-paced, continually changing, and complex environment.</li><li>Proficiency in various Project and Portfolio Management Tools is a plus (i.e. PPRT, JIRA, QC, Visio, MS Project, etc.).</li><li>Ability to operate effectively in a highly matrixed organization.</li></ul>Additional Responsibilities:<ul><li>Confirms loan documentation for accurate trade settlements.</li><li>Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups.</li><li>Manages post-trade management and logistics, settlement pricing, and closing coordination.</li><li>Analyzes and resolves highly complex operational problems.</li><li>Supports ad-hoc projects for new processes or industry initiatives.</li><li>Processes loans end-to-end with accurate data input into various credit and operating systems.</li></ul>Minimum Qualifications:<ul><li>3+ years of experience as a Program or project manager (5+ years of related work experience).</li><li>Attention to Detail.</li><li>Critical Thinking.</li><li>Data Collection and Entry.</li><li>Recording/Organizing Information.</li><li>Research.</li><li>Fraud Management.</li><li>Interpret Relevant Laws, Rules, and Regulations.</li><li>Problem Solving.</li><li>Quality Assurance.</li><li>Risk Management.</li><li>Adaptability.</li><li>Customer and Client Focus.</li><li>Prioritization.</li><li>Result Orientation.</li><li>Written Communications.</li></ul>Shift:1st shift (United States of America)Hours Per Week:40
#J-18808-Ljbffr

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.SummaryBuild the tools and experiences that empower our advisors and help our clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to analyze product features, inform, and initiate product vision to enable clients to achieve financial security.Primary Duties & Responsibilities<ol><li>Set Product Vision: Co-create and review with PM and Sr PM, the vision of the product. Analyze KPI's for measures of success and provide recommendations to Sr PM.</li><li>Develop Roadmap: Develop and determine course of action for roadmap based off of reporting and metrics and work closely with Sr PM. Analyze KPI's for measures of success.</li><li>Gather Requirements: Understand and evaluate the problem state and work with key partners on existing approaches to resolve issues.</li><li>Define the product & stakeholdering: Responsible for low complex products and product features and analyze and recommend based on metrics. Strengthen relationships with business partners and knowledge share as needed.</li><li>Design Partnership: Partner with design to ensure cohesive future state user visions and experiences are aligned.</li><li>Author User Stories: Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.</li><li>Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.</li><li>Feature Prioritization: Develop and maintain a prioritized backlog of user stories for implementation according to business value or ROI.</li><li>Facilitate ceremonies: Participate in and sometimes facilitate the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.</li></ol>Qualifications<ol><li>Bachelor's Degree.</li><li>2-4 Years of prior experience with at least 2 working in a Product Management role.</li><li>Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiar with BI tools, knowledgeable expertise or experience with Scrum Framework.</li><li>Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen, and high self-awareness/EQ.</li><li>Previous experience with research, analysis, and providing recommendations. Ability to translate product requirements into technical requirements and work in ambiguity and solutioning.</li><li>Ability to analyze and navigate through complex problems; exercise judgment based on the analysis of multiple sources of information.</li></ol>Compensation Range:Pay Range - Start: $90,930.00Pay Range - End: $168,870.00Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location.Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
#J-18808-Ljbffr

Product Manager National Black Mba Association Jobs

Technical Product Manager Global Corporate Technology Service Desk
December 11, 2024

Global Data Reporting Operation Product Manager Global Markets Operations Global Operations
December 8, 2024

Product Manager
December 8, 2024

Quick filters

Top companies

Product Manager National Black Mba Association Jobs

Technical Product Manager Global Corporate Technology Service DeskDecember 11, 2024

Global Data Reporting Operation Product Manager Global Markets Operations Global OperationsDecember 8, 2024

Product ManagerDecember 8, 2024

Quick filters

Top companies

Technical Product Manager Global Corporate Technology Service Desk
December 11, 2024

Global Data Reporting Operation Product Manager Global Markets Operations Global Operations
December 8, 2024

Product Manager
December 8, 2024