<p>JOB DESCRIPTION - Product Manager, Enterprise Inventory Movement
Division: Ticketmaster Global Enterprise
Line Manager: Sr. Director, Product Management
Contract Terms: Permanent
THE TEAM
The Enterprise Digital Ticketing team builds the tools that live event organizers around the world use to fill their venues with more and more satisfied fans, with ever-increasing ease. We are inventing the future of live without lines. Our team sits within the broader Enterprise organization, which is responsible for all client-facing applications that Ticketmaster clients use to build, manage, market, and optimize the revenue of their events.
THE JOB
As Product Manager on Ticketmaster’s Enterprise Digital Ticketing team, you will play a pivotal role in the design and development of a new line of bulk inventory distribution tools for live event organizers around the world, providing life-changing and market-disrupting digital alternatives to printing and snail-mailing paper tickets for a diverse range of ‘back office’ use cases. Your prime imperative will be to empower Ticketmaster clients to fill their venues with ever-increasing innovation, ease, profitability, and BI gain. In this role, you will research and synthesize customer requirements and business objectives into an actionable product roadmap that builds on our platform product vision, rallies the support of stakeholders, inspires the creativity and confidence of your development team, and evokes a running bear hug from clients at thousands of iconic venues around the world.
What You Will Be Doing
Perform business analysis, competitive research, and client interviews to understand the needs, concerns, and aspirations of Ticketmaster’s enterprise clients and their inventory distribution partners.
Distill business requirements into clear, actionable, and well-prioritized epics, user stories, wireframes, and other development artifacts needed by design and engineering.
Improve and execute on the roadmap for our bulk inventory distribution toolset.
Work with your team to develop and maintain a project-specific prioritization framework to systematize collaborative bandwidth allocation decisions and contribute to the ever-increasing velocity of your team.
Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle.
Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers.
What You Need To Know
2+ years of relevant software development experience in a product owner, business analyst, or product operations role.
Expertise using or building B2B, eCommerce, SaaS, or Enterprise design solutions.
Experience improving user experiences and advocating for change.
Excellent presentation, interpersonal, and written communication skills in English.
Ability and willingness to work with geographically distributed teams is highly desired.
Solid quantitative data analysis, critical thinking skills, and an ability to spot trends and derive a strategy from raw data.
Ability to juggle and prioritize multiple projects simultaneously in a fast-paced, agile development environment.
Highly empathetic with the ability to collaborate across a diverse group of technical and non-technical stakeholders to simplify concepts and identify highest value targets.
Knowledge of agile software development practices.
Ability to travel up to 10% (North America).
Assets:
Experience in ticketing, live events, event management, hospitality, or related industries.
Excellent verbal and written communication skills in French.
YOU
Are a lifetime learner who thinks holistically and connects dots across domains.
Are routinely recognized for identifying and solving problems that the rest of us mere mortals are only aware of subconsciously.
Dream BIG, design for possibility, optimize for reality, and enjoy rallying people around a clear and compelling vision for a better tomorrow.
Are self-driven, proactive, and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting.
Are a tech geek, with experience using and developing solutions for enterprise business problems and their various system and programming solutions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
The expected compensation for this position in California is:
$101,000.00 USD - $127,000.00 USD
The expected compensation for this position in Washington is:
$101,000.00 USD - $127,000.00 USD
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California or Washington or perform the position from California or Washington. Similar positions located outside of California or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.

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