Classification:  Contract  Contract Length:  12-months
Location:  Nashville, TN
Type:  Hybrid / 2 days/wk. onsite

CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.
Position Description
The Senior Product Analyst will assist in standardizing user access privileges based on defined parameters.
Responsibilities:
Develop a high level of proficiency and understanding of Identity data from various source systems and how it’s utilized to design and develop analytics and processes to support enterprise access management
Manage changes according to change management policies and processes for supported systems with minimal supervision
Work closely with business process owners in requirements gathering activities to validate, develop, and sustain applications and processes
Assist with the design of user interfaces and security model for Identity Analytics reporting tools
Perform other duties as assigned
Requirements:
Bachelor's degree Information Technology or other applicable degree
The ability to be able to communicate at a detail level with technical resources to ensure accuracy
The ability to foster an aggressive winning culture within a team
Working knowledge of BI development tools and SQL
Working knowledge of ETL processes
Ability to analyze and present data from various source systems
Analytical thinking and problem solving
Knowledge of business structure
Proven ability to manage projects, prioritize tasks, and meet deadlines in a fast-paced environment
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross functional teams and communicate technical concepts to non-technical stakeholders
Strong analytical and problem-solving skills, with the ability to troubleshoot complex access control scenarios and identify root causes
In-depth knowledge and understanding of identity governance and administration (IGA) concepts, methodologies, and best practices

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Description
Introduction  Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Product Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Benefits  HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Product Analyst to help us reach our goals. Unlock your potential!
Job Summary and Qualifications  JOB SUMMARY
The Senior Product Analyst is a SME on HCA’s Enterprise Application Portfolio Management (APM) Process and associated products. This position will work closely with the APM Process Owner and other team members from the APM Navigator Team, Third Party Data Transmissions Teams, Application Rationalization Team, other APM team members, and our customers. They will be working with these teams and other teams within Information Protection Security (IPS), the Service Management Organization (SMO) and other HCA teams. This role requires strong communication skills and a high level of situational confidence. The role must display executive presence, confidence, and critical thinking for APM transformation. The role develops a trusted advisor relationship with key stakeholders including business leadership, ITG leaders, and other department professionals.
Duties Include:
• Creation of business requirements, documents, business workflows, data flow diagrams and other workflows as required
• Participation in scrum meetings with appropriate developers and organizations
• Lead meetings with colleagues, the business and our customers to solicit requirements
• Documentation and management of priorities within appropriate work management tools
• Work closely with the APM Process Owner and leadership for alignment of priorities, tasking, and deliverables
GENERAL RESPONSIBILITIES
• End-to-end knowledge and management as assigned of the Service Central workflows related to APM to include the APM Intake workflow and associated catalog items, process mappings, and associated processes such as CMDB (Design, Implement, and Execute)
• Assist in the maintenance in the logical model for APM within Service Central
• Ensures all APM Service Central field formatting and usage is consistent
• Ensures the integrity of all APM integrations with Service Now and other systems
• Defines requirements and standards, mapping of data fields, testing and producing solution designs/diagrams
• Investigates issues and proposes solutions for anything related to APM
• Creates and maintains APM documentation
• Creates and maintains end-user APM training as required
• Works closely with Asset Management Process Analyst, internal ServiceNow Architects, Developers and Data/Analytics teams
• Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately
• Provides expertise in process design, including elicitation and prioritization of business requirements
• Identifies and monitors process KPI’s and reports to leadership in agreed-upon cadence, as required
• Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.
• Follows all ITIL processes in relation to personal/team ticket management
• Investigates problems and risks to define propose solutions and/or mitigations
• Understands all Administrative functionalities of the ITSM tool and understands their impact on process workflows
• Reviews and presents enhancement or change proposals to the Governance committee
• Assists in prioritization of work requests for the ITSM Development team
• Completes all assigned deliverables and contributes to success of projects and annual ITSM tool upgrades
• Communicates with end users and other stakeholders through multiple channels
• Implements and Facilitates User Review Groups, as required
• Builds and enhances relationships across ITG and other stakeholders within the enterprise
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.
• Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.
• Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.
• Serves as process expert and SMO liaison on audit-related inquiries.
EDUCATION
Bachelor’s degree preferred
EXPERIENCE
5+ years of relevant work experience required
OTHER/SPECIAL QUALIFICATIONS
• IT Infrastructure Library (ITIL) understanding
• Demonstrated knowledge of use case analysis and workflow design
• Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats
• Excellent ability to write for different platforms and audiences
• Great listener, interviewer, researcher
• Excellent conflict management and negotiation skills to consistently achieve “win-win” results
• Passion and concern with improving the organization
• Proven organizational skills
• Aptitude for learning and customer focus
• Ability to work independently and self-manage, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of vendor management principles and procedures.
• Excellent understanding and ability at explaining IT processes and ability to solicit requirements
PHYSICAL DEMANDS/WORKING CONDITIONS
• Long periods of sitting at a computer
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder   Be a part of an organization that invests in you! We are reviewing applications for our Senior Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Description
Introduction  Do you want to join an organization that invests in you as a Senior IAM Product Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.
Benefits  HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
Free counseling services and resources for emotional, physical, and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives, and you have the opportunity to make a difference. We are looking for a dedicated Senior IAM Product Analyst like you to be a part of our team.
Job Summary and Qualifications  As a Senior IAM Product Analyst in Identity Services, you will play a critical role in supporting large, complex, and distributed Identity and Access Management (IAM) systems with a focus on initiatives. You will lead product expertise, design detailed product functionality, and identify and escalate significant project issues. Provide hands-on expertise to independently resolve service delivery or functionality issues with IAM products, frequently communicating with business partners, product users, and vendors. You will collaborate with cross-functional teams to ensure IAM solutions align with business needs and industry best practices.
Major Responsibilities:
Contributes to pilot preparation, rollouts, process documentation, and support of deployment changes.
Build strong relationships with IAM stakeholders to define IAM challenges and requirements.
Be able to clearly articulate HCA Information Protection best practices.
Utilize Scaled Agile Framework (SAFe) to organize cross-platform teams.
Engagement with vendors as needed.
Develop user documentation and manuals, training material, and/or job aids.
Support project teams by providing technical expertise and solution implementation for identity management integration needs.
Participate in the day-to-day support and maintenance activities of assigned IAM products.
Assist IAM Engineers with design specifications.
Write business specifications and provide detailed documentation of work.
Ensure solutions meet business user needs.
Assist lead team members in formulating system communication.
Thoroughly understand assigned IAM applications.
Author analysis of product incidents.
Timely and accurate reporting of issues and status to leadership.
Participate in an environment that encourages information sharing, team-based solutions, and cross-training to ensure effectiveness, efficiency, and service excellence.
Coordinate improvement efforts; follow up and follow through to ensure that operating changes result in expected improvements; report on results of implemented improvements.
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Perform other duties as assigned.
What qualifications you will need:   Bachelor's Degree in Information Systems.
Two or more years in an analyst role.
Five or more years in Identity and Access Management or Information Technology.
Knowledge, Skills, Abilities, Behaviors:
Strong ability to analyze and solve complex and unique challenges.
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
Ability to adapt and embrace new ideas, technology, and organizational changes.
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
Proficient with Microsoft Office.
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA.
Experience with Microsoft Entra ID and Google Cloud Identity platforms.
Experience in core IAM technologies (federation, directory services, etc.).
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder   We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior IAM Product Analyst opening. Qualified candidates will be contacted for interviews.  Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Description
Introduction  Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Consulting Meditech Product Analyst opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team. This position can be 2 days/week based on your local HCA Division/Facility office and 3 days/week WFH.
Benefits  HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
Free counseling services and resources for emotional, physical, and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning, and more.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a Consulting Product Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications  The HCA ITG Consulting Product Analyst leads the efforts of reviewing, analyzing, and evaluating clinical informatics system and user needs. They rely on extensive experience and judgment to plan and accomplish goals. They are sought after to coach/mentor others and to provide consultative expertise related to clinical informatics. Consulting Product Analyst is engaged in multiple projects, most with significant interdependencies with existing systems. Consulting Product Analyst works with multiple stakeholders within ITG, Field, Clinical Business Operations, and Clinical Vendors to define strategies, scope, and requirements to deliver successful IT solutions. Consulting Product Analysts work on highly visible and extremely complex efforts. They must have the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment.  This position can be based at HCA Division locations.
GENERAL RESPONSIBILITIES
50% Analysis, Design and Issue Resolution
Requirements Focus – Defines requirements and ensures specific requirements are met and approved by users where critical to project results and timetable.
Process Improvement Focus – Identifies opportunities to improve existing processes.
Critical Thinking/Decision Making – Applies critical thinking skills to solve difficult problems with effective solutions and to make timely, informed decisions.
Subject Matter Leader – Ability to take responsibility for MEDITECH modules, working to become a subject matter expert that leads effort in issue resolution and enhancement requests.
20% Leadership
Managing Expectations - Manages expectations of customers by ensuring a common understanding of what is needed, associated risks, and expected delivery/resolution.
Resource to Others – Serves as a mentor to others within the department.
20% Communications
Facilitates Agreement—Gains agreement from partners to support ideas; uses sound rationale to explain the value of actions.
Clarifies and Seeks Understanding – Probes for and provides information to clarify situations; actively seeks information to understand customer circumstances, problems, and expectations.
Communication Skills: Oral, Written, Listening - Ability to draw conclusions and connect outside factors into conversations and work sessions; Prepare and deliver effective written communication to all parties; Ability to communicate effectively with individuals at various levels within the organization.
10% Engagement and Organizational Management
Organizational Awareness and Navigation - Can maneuver through complex political situations effectively; anticipates obstacles and plans his/her approach accordingly.
Customer Trust & Confidence - Possesses proven track record. Effectively manages customer expectations through establishing relationships and transparent communications.
Functional & Technical Knowledge – Demonstrates high level of expertise in a variety of Clinical concepts, practices, and procedures.
Other duties as assigned.
RELEVANT WORK EXPERIENCE
7+ years
Other preferred/required experience:
Clinical background preferred
EDUCATION
Bachelor’s Degree Required
OTHER/SPECIAL QUALIFICATIONS
Prefer past experience in a clinical setting.
Prefer experience with MEDITECH clinical documentation applications.
Strong relationship management skills.
Experience at working both independently and in a team-oriented, collaborative environment.
Highly motivated and able to work independently with general supervision.
Sense of responsibility and accountability; someone who takes ownership and initiative.
The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly.
Adaptable and flexible, with the ability to handle ambiguity and changing priorities.
Professional demeanor and positive attitude; customer service orientation.
Excellent time management skills.
Detail-oriented and analytical with good organization skills.
Ability to learn, understand, and apply new technologies, methods, and processes.
Respect for diversity of experience, characteristics, viewpoints, and opinions.
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting.
Requires eye-hand coordination & manual dexterity to operate computer equipment.
Requires ability to manage multiple projects and issues daily.
Works in an office environment.
May be stressful at times.
Must be flexible with the ability to work evenings or weekends as the schedule demands.
Physically able to participate in training sessions, presentations, and meetings.
Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
If you find this opportunity compelling, we encourage you to apply for our Consulting Product Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team.  We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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<h3>Job Description</h3><div>Job Description<div><p><strong>Classification: Contract</strong><br /></p><p><strong>Contract Length:</strong> 12 months<br><br>CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.</p><p><strong>Position Summary</strong></p><p>What makes HCA Healthcare Information Technology Group (ITG) unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed many industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to raise the bar, unlock possibilities, and care like family.</p><p>As a Product Analyst you will provide hands-on expertise to resolve service delivery or functionality issues with your assigned products, communicate with our end users and vendors, and escalate items outside your breadth of knowledge to your Team Leads and Managers. You will establish and maintain strong relationship with product users, and contribute product knowledge to trainers, documenters, and testers. You will lead small project tasks and contribute to the breakdown of product incidents to management for trend analysis and consolidate end user feedback. </p><p>We are on a mission to change the face of the healthcare industry through value driven products. These products will create innovation to all users of healthcare across HCA's nationwide ecosystem. To do this we are building teams that are curious and quick to adapt to new technologies.<br><br><strong>Responsibilities </strong></p><ul><li>Participate in the day-to-day support and maintenance activities</li><li>Leads initial troubleshooting activities</li><li>Thoroughly understand assigned products</li><li>Actively participate in resolving product related issues submitted by the end users</li><li>Ensures solutions meet business user needs</li><li>Independently conduct research for greater understanding of domain and technology</li><li>Participate in multiple tasks at a time</li><li>Consistently deliver according to commitments</li><li>Build strong relationships within the department and company, including business owners</li><li>Work as part of a team and work independently</li><li>Provide after-hours/on-call support as needed</li><li>Assists lead team members in formulating system communication</li><li>Authors analysis of product incidents</li><li>Solicits and consolidates user feedback</li><li>Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”</li><li>Training and mentoring of peers and other staff</li><li>Performs other duties as assigned</li></ul></div></div>

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