This position is responsible for serving multiple constituents, both internally and externally, as experts within the energy industry and MCG’s product portfolio. An EPA – Customer Care’s primary role is to work with Account Coordinators, Product Managers, Application Support staff, and customers to provide subject matter expertise in the areas of the energy industry and MCG’s products to facilitate customers achieving maximum benefit and satisfaction in their use of MCG’s products. ESSENTIAL DUTIES AND RESPONSIBILITIES:·      This role is ultimately responsible for the retention and satisfaction of each MCG customer.o  Collaborate closely with MCG Account Coordinators to address customer inquiries and concerns promptly and professionally.o  Foster and nurture enduring relationships with key stakeholders at client companies, including users, managers, and executives.o  Build and maintain strong, long-lasting, personal relationships with users, managers, and executives at customer companies.·      Proactively identify opportunities for growth within existing client accounts.o  Work closely with clients to understand their evolving needs and offer scalable solutions that align with their strategic objectives.o  Drive the expansion of MCG's presence within client organizations, leveraging existing relationships and delivering exceptional customer experiences.·      Consult with others and provides input to company software roadmap, including software assurance guarantees. Those others include:o  Market technical forumso  Industry conferences and exhibitso  Internal market monitoring team, product design team, technical staff, sales and marketing professionals and executive leadership team.·      Participate as implementation team member.o  Document customer requirements accurately and effectively, ensuring clarity and alignment.o  Configure software applications according to customer specifications, adhering to best practices and industry standards.o  Coordinate client integration and acceptance test activities.o  Develop training materials and conduct training sessions as needed.·      Assist in the planning and execution of MCG User Group conferences. Create and deliver content for conferences or other company presentations as assigned.·      In all cases, behave ethically and legally with all peers, contacts, and customers.·      Perform other duties as delegated or assigned by the MCG leadership team. QUALIFICATIONS:This individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.  Required Skills: ·       Knowledge of Generation and Transmission outage activities and processes·       Knowledge of North American ISOs and power markets·      Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders at all levels.·      Strong problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions.·      Proven ability to prioritize and manage multiple projects simultaneously, meeting deadlines and delivering high-quality results.·      Exceptional attention to detail and accuracy in documentation and configuration of software applications, including the ability to test and train on them.·      Proficiency in using software tools and applications, including project management software, CRM systems, and productivity tools.·      Superior meeting management and participation skills, to include client’s executive level·      Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level ·      Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally.·      Excellent listening and presentation skills·      Must be willing to represent the company in public forums and present a professional image in conduct and personal presentation·      Solid working knowledge of all products in the Microsoft Office suite. Past experience with CRM software or other personal relationship management tools.  ·      Knowledge of control room activities and processes. Preferred Skills:·      In-depth understanding of software implementation processes and methodologies·      Outage/Operator Experience. Involvement with bilateral transactions, numerous counter-parties, etc. Leadership Skills:·      Must possess impeccable self-direction and planning skills. ·      Must carry the strong voice of the customer to MCG internal teams, and must be able to weigh all inputs in order to produce a consensus. ·      At times, the EPA – Customer Care will be asked to direct others (Account Coordinators and App Support), either directly or through participation as a team leader, and must do so effectively and ethically. EXPERIENCE:·      5+ years of proven hands on experience working in control room operations, outage planning, or outage coordination. ·      Strong knowledge of the energy industry, including an understanding of industry trends, challenges, and regulatory requirements.·      Preferred: Proven experience in a customer or stakeholder-facing role, preferably in the energy industry or software implementation.·      Preferred: Experience in software implementations, and in configuring and testing software applications and ensuring adherence to best practices and industry standards.

*WHO WE ARE* We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process. At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service. Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)! Mr. Cooper's summer internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper's collaborative culture. Spend your summer at Mr. Cooper and gain a career where you can make a difference! Our summer internship program begins in June 2025 and ends in August 2025. The Product Analyst Intern will assist principal product managers in issue/problem analysis, composing user stories for small feature improvement, and coordinating assignments with dev and UX teams. Roles and Responsibilities<ul><li>Assisting with the build-out of a developer portal for our API customers </li><li>Implementation testing </li><li>Other duties as assigned </li></ul>Basic Qualifications<ul><li>Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university or have graduated within one year of start date (June 2025) </li><li>Majoring in computer science or related degree </li><li>Basic understanding of APIs and Web Products </li><li>Familiarity with JSON, JScript and HTML </li><li>Critical and Technical analysis skills </li><li>Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that are on OPT, CPT or candidates that will need sponsorship, now or in the future) </li></ul>Preferred Qualifications<ul><li>Willingness to put forth effort to learn new skills </li><li>Ability to adapt and be flexible to changing priorities </li><li>Polished communication and writing skills </li></ul>Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community. Job Requisition ID: 
023048 Job Category: 
Administrative Services Primary Location City: 
Lewisville Primary Location Region: 
Texas Primary Location Postal Code: 
75067 Primary Location Country: 
United States of America Additional Posting Location(s): 
Home - Alabama, Home - Alabama, Home - Alaska, Home - Arizona, Home - Arkansas, Home - California, Home - Colorado, Home - Connecticut, Home - Delaware, Home - El Paso, Home - Florida, Home - Georgia, Home - Hawaii, Home - Idaho, Home - Illinois, Home - Indiana, Home - Iowa, Home - Kansas, Home - Kentucky, Home - Louisiana, Home - Maine, Home - Maryland, Home - Massachusetts, Home - Michigan, Home - Minnesota {+ 26 more} Pay Range: $33,500.00 - $37,000.00

Product Analyst Jobs in Minneapolis, MN

Lead Hr Product Analyst Hr Systems
November 9, 2024

Energy Product Analyst Epa Care Delivery
November 7, 2024

Product Analyst Data
November 4, 2024

2025 Virtual Summer Intern Program Product Analyst Intern Xome
October 29, 2024

Nexus Product Analyst Insurance Senior Consulting Location Open
October 23, 2024

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Product Analyst Jobs in Minneapolis, MN

Lead Hr Product Analyst Hr SystemsNovember 9, 2024

Energy Product Analyst Epa Care DeliveryNovember 7, 2024

Product Analyst DataNovember 4, 2024

2025 Virtual Summer Intern Program Product Analyst Intern XomeOctober 29, 2024

Nexus Product Analyst Insurance Senior Consulting Location OpenOctober 23, 2024