WHAT IS BOX? Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia. WHY BOX NEEDS YOU Box is looking for a dynamic Senior Operations Manager to join our Global Technical Operations Center (our version of NOC) and support an industry-leading platform. It is the responsibility of the GTOC to monitor, troubleshoot, and resolve issues that affect the availability and quality of the Box platform. The GTOC is the front line of defense in making sure our customers like GE, Pandora, Apple, and Gap have a seamless experience when accessing their content on Box. This is an integral job function within the GTOC that ensures the overall production site health and the performance of core customer facing journeys. This role will help maintain total site awareness, detecting metric and service deviations, monitoring changes, and proactively identifying potential issues and resolving before they escalate to customer impacting levels. We are building a world-class GTOC and need the best talent possible to get us there. That's where you come in! WHAT YOU'LL DO <ol><li>Lead and oversee a global Network Operations Center (NOC) team. </li><li>Ensure seamless and continuous monitoring of network systems through the NOC team. </li><li>Constantly optimizing the Mean Time To X (MTTx) process (Identify, Diagnose, Repair) to minimize service disruptions and ensure prompt resolution of critical incidents. </li><li>Act as the primary point of contact for critical incidents, coordinating with cross-functional teams to resolve issues efficiently. </li><li>Maintain clear and effective communication channels with stakeholders at all levels. </li><li>Conduct thorough root cause analysis of recurring incidents to identify underlying problems and implement preventive measures. </li><li>Track and analyze problem trends to identify areas for improvement in operations processes. </li><li>Implement knowledge management practices to capture and share valuable problem resolution information within the organization. </li><li>Take the lead in driving efforts to enhance the performance, productivity, and growth of the NOC. </li> </ol>By fulfilling these responsibilities, you will play a crucial role in ensuring smooth operations, minimizing downtime, and fostering continuous improvement within our organization's cloud infrastructure. WHO YOU ARE Required skills: <ol><li>Minimum of 6 years of experience in technical operations or a related field, focusing on managing global teams and 24/7 operational environments. </li><li>Profound knowledge of Cloud infrastructure, monitoring tools, and incident management procedures. </li><li>Demonstrated track record in leading and supervising high-performing teams while promoting a collaborative work culture. </li><li>Exceptional written and verbal communication skills to engage effectively with diverse stakeholders. </li><li>Strong problem-solving and decision-making capabilities, particularly under high-pressure scenarios. </li> </ol>Preferred skills: <ol><li>Certification in ITIL, PMP, or other relevant credentials. </li><li>Experience in identifying and implementing process enhancements. </li><li>Understanding of various cultures and time zones for efficient management of global teams. </li> </ol>Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process. Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright. EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. United States Pay Range: $217,000 - $271,500 USD #J-18808-Ljbffr

WHAT IS BOX? Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle. WHY BOX NEEDS YOU The DB Infra team's mission is to provide highly-available, easily scalable and consistent physical database clusters to support our clients' relational data access use cases. Developers at Box routinely face challenges of serving millions of requests per second, while providing enterprise-grade uptime, consistency and performance guarantees. Our goal is to let them focus on business logic, while we make sure the data layer lives up to their requirements. As the manager of the DB Infra team, you are going to have a unique opportunity to shape the future of data at Box, especially as we take advantage of our new home in the cloud to make our db infrastructure more scalable and performant than ever. Working closely with the database platform team and the database access service layer team, you will get to rethink how to set up our database layer to optimize for performance and efficiency in a high-throughput, low-latency environment. You will lead the team to develop advanced automation solutions to streamline database management, freeing up the team to focus on innovation and strategic solutions. For more insight into Box's relational data tier, please see the following: <ul><li>Percona 2020 talk about protecting MySQL at scale</li><li>Medium blog post on maintaining strict data consistency in the face of replication lag</li></ul> WHAT YOU'LL DO <ul><li>Work with the team tech leads to define the future of Box DB Infra architecture in the cloud and evolve our systems towards it</li><li>Guide team members as they design novel approaches to addressing scale and performance challenges associated with exponentially increasing usage of our data tier</li><li>Build a cohesive team with a strong sense of ownership and a culture of fast execution while consistently maintaining a high standard of quality</li><li>Champion a culture of continuous improvement, innovation, and increased automation to optimize efficiency, reduce toil, and deliver long-term value</li><li>Develop objectives and key results to meet business goals, and drive the team to deliver against them</li><li>Guide the professional growth of engineers, providing relevant and timely career guidance and feedback</li></ul> WHO YOU ARE <ul><li>Bachelor's degree or equivalent in Computer Science, Mathematics or a related field</li><li>5+ years of experience working with distributed systems</li><li>2+ years of leading engineering teams</li><li>Strong understanding of common algorithms, data structures and code design principles</li><li>Strong grasp of high-scale distributed systems</li><li>Passionate about database scale and performance challenges</li><li>Strong sense of ownership, persistence and drive, strong communication</li><li>Can drive technical discussions and develop their own intuition and point of view about technical challenges facing the team</li></ul> Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process. EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $204,500-$255,500 USD

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Engineering Manager Jobs in Redwood City, CA

Engineering Manager Ai Platform Redwood City CaDecember 11, 2024

Senior Engineering Manager Cloud OperationsDecember 9, 2024

Engineering Manager Ai Platform Redwood City CaDecember 9, 2024