Description: Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, candidate needs to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed. Job Requirements Candidate should experienced in all common contact center processes, KPIs and metrics and be familiar with telephony systems. Should also have working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis. Workforce management experience a plus.

Looking for a forward-thinking, fun work environment where you can grow your career? Do you have a passion for data and turning that data into information and information into insight? Then look no further, this Senior Data Analyst position is the one for you! The ideal candidate will have strong analytical capabilities, advanced data interpretation skills, and a proven track record of providing actionable insights to drive business decisions. As a Senior Data Analyst, you will work closely with cross-functional teams, transforming complex data into meaningful strategies that influence decision-making and improve organizational performance. What a day in the life of a Senior Data Analyst looks like: <ul><li>Lead comprehensive data analysis initiatives, utilizing advanced techniques to interpret data sets and extract trends, patterns, and business insights.</li><li>Develop and maintain reports, dashboards, and presentations that clearly communicate data insights to stakeholders using tools like Power BI, Tableau, and Excel.</li><li>Collaborate with senior management to define and refine the organization's data strategy. Recommend improvements to data collection, analysis, and utilization processes.</li><li>Work closely with teams across departments (e.g., Marketing, Finance, Operations) to understand their data needs and provide relevant, timely analysis to guide decision-making.</li><li>Build and maintain statistical models for forecasting, trend analysis, and predictive insights that inform business strategies.</li><li>Present findings, insights, and recommendations to senior leadership, explaining complex data concepts in an accessible manner.</li><li>Provide mentorship and guidance to analysts. Act as a technical expert and resource for complex analytical tasks.</li><li>Identify inefficiencies and propose solutions for automating and optimizing current reporting and analysis processes.</li></ul> Expectations of qualified candidates: <ul><li>We are a hybrid work environment, and expect our employees to work 3 days a week on-location at our Fort Washington, PA office</li><li>Bachelor’s or Master’s degree in Data Science, Statistics, Economics, Business Analytics, or a related field.</li><li>5+ years of experience in a data analysis or business intelligence role, with a proven ability to drive actionable business insights.</li><li>Proficient in SQL, Python/R, Excel, and BI tools (e.g., Tableau, Power BI). Experience with data warehousing technologies and cloud platforms is a plus.</li><li>Strong problem-solving skills with the ability to work on complex data sets and deliver high-quality analytical results.</li><li>Excellent written and verbal communication skills with the ability to explain complex data findings to non-technical stakeholders.</li><li>A meticulous approach to data analysis with a high level of accuracy and attention to detail.</li><li>Experience mentoring or leading junior analysts, fostering an environment of collaboration and continuous learning.</li><li>Ability to work extended hours as needed</li></ul> What qualified candidates can expect: Along with a competitive salary and benefits package, this company offers a modern working environment that supports work/life balance. They value hard work and a positive, can-do attitude, and in return, fosters a fun, friendly, and team-oriented culture. Interested? Please submit your resume and salary requirements. Submissions without salary requirements will not be considered. No phone calls please.

Data Analyst Job ID 190050 Posted 21-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics Location(s) Allentown - Pennsylvania - United States of America, Fort Washington - Pennsylvania - United States of America, Summit - New Jersey - United States of America CBREs Data Centre Solutions is the worlds only fully integrated data centre real estate firm, offering global strategy, acquisition and disposition representation, project management, and facilities management from a single provider. We serve 40% of the Fortune 100s data centres, spanning primary, secondary, and tertiary markets across the globe. As an employer of choice, we heavily invest in our people to best serve these state-of-the-art facilities by offering mission critical and leadership training. **About the role** As a CBRE Data Analyst, you'll perform basic analysis to ensure that recommendations and business conclusions are backed by sound data findings and detailed data research. This job covers the Data Science & Analytics job function. They are responsible for reviewing data that supports improving efficiency and predicting outcomes to develop business intelligence. **What youll do** + Coordinate data aggregation and curate reports using existing business intelligence and reporting applications. + Perform ad-hoc, strategic review of structured and unstructured data, reflecting global real estate markets and the operations of real estate assets. + Assist with developing data structures and pipelines to prioritize, collect, cleanse, and standardize information to generate insights. + Define basic data requirements and capture information using judgment and statistical tests. + Use programming and evaluation tools, including open-source programs to plan models and extract insights. + Apply modeling and optimization methods to improve business performance. + Develop ad-hoc reporting based on the review of existing data sources. + Exhibit difficulty, judgment, and ability to present a detailed 'data story' to a business line. + Confirm the quality and integrity of existing data sources. + Collaborate with the agile development team to provide recommendations and communications on improving existing or new processes and programs. + Have some knowledge of standard principles with limited practical experience in applying them. **What youll need** + Bachelor's Degree preferred with up to 3 years of experience. In lieu of a degree, a combination of experience and education will be considered. + Ability to use existing procedures to solve standard problems. + Experience with analyzing information and standard practices to make judgments. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. **Why CBRE?** An environment of respect, integrity, service and excellence crafts our approach to every opportunity! We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in! **Benefits** Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc. Internal advancement available after 6 month mark Competitive Pay **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

<h3>Job Description</h3><div>Job Description<div>Looking for a forward-thinking, fun work environment where you can grow your career? Do you have a passion for data and turning that data into information and information into insight? Then look no further, this Senior Data Analyst position is the one for you! The ideal candidate will have strong analytical capabilities, advanced data interpretation skills, and a proven track record of providing actionable insights to drive business decisions. As a Senior Data Analyst, you will work closely with cross-functional teams, transforming complex data into meaningful strategies that influence decision-making and improve organizational performance.What a day in the life of a Senior Data Analyst looks like: <ul><li>Lead comprehensive data analysis initiatives, utilizing advanced techniques to interpret data sets and extract trends, patterns, and business insights.</li><li>Develop and maintain reports, dashboards, and presentations that clearly communicate data insights to stakeholders using tools like Power BI, Tableau, and Excel.</li><li>Collaborate with senior management to define and refine the organization's data strategy. Recommend improvements to data collection, analysis, and utilization processes.</li><li>Work closely with teams across departments (e.g., Marketing, Finance, Operations) to understand their data needs and provide relevant, timely analysis to guide decision-making.</li><li>Build and maintain statistical models for forecasting, trend analysis, and predictive insights that inform business strategies.</li><li>Present findings, insights, and recommendations to senior leadership, explaining complex data concepts in an accessible manner.</li><li>Provide mentorship and guidance to analysts. Act as a technical expert and resource for complex analytical tasks.</li><li>Identify inefficiencies and propose solutions for automating and optimizing current reporting and analysis processes.</li></ul> Expectations of qualified candidates:<ul><li>We are a hybrid work environment, and expect our employees to work 3 days a week on-location at our Fort Washington, PA office</li><li>Bachelor’s or Master’s degree in Data Science, Statistics, Economics, Business Analytics, or a related field.</li><li>5+ years of experience in a data analysis or business intelligence role, with a proven ability to drive actionable business insights.</li><li>Proficient in SQL, Python/R, Excel, and BI tools (e.g., Tableau, Power BI). Experience with data warehousing technologies and cloud platforms is a plus.</li><li>Strong problem-solving skills with the ability to work on complex data sets and deliver high-quality analytical results.</li><li>Excellent written and verbal communication skills with the ability to explain complex data findings to non-technical stakeholders.</li><li>A meticulous approach to data analysis with a high level of accuracy and attention to detail.</li><li>Experience mentoring or leading junior analysts, fostering an environment of collaboration and continuous learning.</li><li>Ability to work extended hours as needed</li></ul>What qualified candidates can expect:Along with a competitive salary and benefits package, this company offers a modern working environment that supports work/life balance. They value hard work and a positive, can-do attitude, and in return, fosters a fun, friendly, and team-oriented culture.Interested? Please submit your resume and salary requirements. Submissions without salary requirements will not be considered. No phone calls please. </div></div>

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Data Analyst Jobs in Fort Washington, PA

Senior Data AnalystNovember 4, 2024

Data Analystbi DeveloperNovember 1, 2024

Senior Data AnalystOctober 29, 2024

Data AnalystOctober 27, 2024

Senior Data AnalystOctober 23, 2024

Data AnalystOctober 23, 2024