Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large. Job Duties and Responsibilities In this role, you will help maintain and expand the reporting activities of the Device Services team. Reporting duties will span from product implementation needs to post-implementation hypercare, and long-term executive reporting and dashboards. The scope of this role covers all aspects of the Device Services team including insurance, trade in and device financing Key Responsibilities: <ul> <li> Evaluate data in conjunction with the reporting analyst role, in order to influence and direct product strategy <li> Inform the decisions of the business based on product performance in the market <li> Create visuals and story lines for executive leadership, based on critical measurement areas and KPIs <li> Collaborate with cross-functional go to market teams and IT to create wholesome reporting views and dashboards <li> Monitor the product and ensure that measurements are meeting industry and company standards of success <li> Identify critical areas that need adjustment and work with cross-functional reporting teams to solution <li> Audit existing product performance to ensure data quality <li> Mentor/train other team members as needed Skills, Experience and Requirements Education and Experience: <ul> <li> BS/BA in business administration, finance, accounting, computer science or other relevant field <li> Minimum of 5+ years as a Data Analyst in a product or reporting role Skills and Qualifications: <ul> <li> Ability to establish trust and rapport with team members and business partners <li> Highly developed oral and written communication skills <li> Ability to create executive level reports summarizing product success <li> Tableau and SQL (Snowflake) experience or equivalent database experience required <li> Forecasting and revenue experience a plus <li> Experience in building dashboard results and communicating to Leadership <li> Excellent organizational and time management skills Salary Ranges Compensation: $83,160.00/Year - $118,805.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation's fourth facilities-based wireless carrier and a new disruptive force in the market. Job Duties and Responsibilities The Data Analyst, CX Process Optimization, will be responsible for analyzing operational data to identify opportunities for customer experience improvement and drive process optimization. This role will focus on leveraging data from various systems to uncover insights into customer behavior, operational performance, and the impact of process changes. This analyst will work closely with cross-functional teams including VOC and incident management to provide data-driven recommendations and support the implementation of CX initiatives. Key Responsibilities: <ul> <li> Extract, clean, and analyze operational data from various sources (e.g., CRM, billing systems, service platforms, incident management systems) <li> Identify trends, patterns, and anomalies in operational data to understand customer behavior and process performance <li> Contribute to reports on key operational metrics and partner with the VOC team on CX KPIs <ul> <li> Analyze incident data to identify root causes of customer issues, recurring problems, and areas for process improvement <li> Develop reporting on incident trends and support problem management efforts <ul> <li> Partner with cross-functional teams to provide data-driven insights and recommendations for process improvements and CX initiatives <li> Collaborate with the VOC team to integrate operational data with customer feedback and survey data <li> Support the measurement and tracking of CX improvement initiatives using operational data Skills, Experience and Requirements Education and Experience: <ul> <li> Bachelor's degree in Data Science, Analytics, Information Systems, or a related field <li> Experience in data analysis, business intelligence, or a related field, with a focus on operational data <li> Experience with data analysis tools (e.g., SQL, Excel, R) Skills and Qualifications: <ul> <li> Strong analytical and problem-solving skills, with a focus on operational data <li> Proficiency in data manipulation, analysis, and visualization <li> Excellent communication and presentation skills <li> Ability to work with large datasets and complex systems <li> Detail-oriented with strong organizational skills <li> A passion for using data to drive operational improvements and enhance customer experience Visa sponsorship not available for this role Salary Ranges Compensation: $63,150.00/Year - $90,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Company Summary  EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary  Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we are the nation’s fourth facilities-based wireless carrier and a new disruptive force in the market.
Job Duties and Responsibilities  The Data Analyst, CX Process Optimization, will be responsible for analyzing operational data to identify opportunities for customer experience improvement and drive process optimization. This role will focus on leveraging data from various systems to uncover insights into customer behavior, operational performance, and the impact of process changes. This analyst will work closely with cross-functional teams including VOC and incident management to provide data-driven recommendations and support the implementation of CX initiatives.
Key Responsibilities:
Extract, clean, and analyze operational data from various sources (e.g., CRM, billing systems, service platforms, incident management systems)
Identify trends, patterns, and anomalies in operational data to understand customer behavior and process performance
Contribute to reports on key operational metrics and partner with the VOC team on CX KPIs
Analyze incident data to identify root causes of customer issues, recurring problems, and areas for process improvement
Develop reporting on incident trends and support problem management efforts
Partner with cross-functional teams to provide data-driven insights and recommendations for process improvements and CX initiatives
Collaborate with the VOC team to integrate operational data with customer feedback and survey data
Support the measurement and tracking of CX improvement initiatives using operational data

Skills, Experience and Requirements   Education and Experience:
Bachelor’s degree in Data Science, Analytics, Information Systems, or a related field
Experience in data analysis, business intelligence, or a related field, with a focus on operational data
Experience with data analysis tools (e.g., SQL, Excel, R)
Skills and Qualifications:
Strong analytical and problem-solving skills, with a focus on operational data
Proficiency in data manipulation, analysis, and visualization
Excellent communication and presentation skills
Ability to work with large datasets and complex systems
Detail-oriented with strong organizational skills
A passion for using data to drive operational improvements and enhance customer experience
Visa sponsorship not available for this role
Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits  We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Company Summary  EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary  Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities  In this role, you will help maintain and expand the reporting activities of the Device Services team.  Reporting duties will span from product implementation needs to post-implementation hypercare, and long-term executive reporting and dashboards.  The scope of this role covers all aspects of the Device Services team including insurance, trade in and device financing
Key Responsibilities:
Evaluate data in conjunction with the reporting analyst role, in order to influence and direct product strategy
Inform the decisions of the business based on product performance in the market
Create visuals and story lines for executive leadership, based on critical measurement areas and KPIs
Collaborate with cross-functional go to market teams and IT to create wholesome reporting views and dashboards
Monitor the product and ensure that measurements are meeting industry and company standards of success
Identify critical areas that need adjustment and work with cross-functional reporting teams to solution
Audit existing product performance to ensure data quality
Mentor/train other team members as needed
Skills, Experience and Requirements   Education and Experience:
BS/BA in business administration, finance, accounting, computer science or other relevant field
Minimum of 5+ years as a Data Analyst in a product or reporting role

Skills and Qualifications:
Ability to establish trust and rapport with team members and business partners
Highly developed oral and written communication skills
Ability to create executive level reports summarizing product success
Tableau and SQL (Snowflake) experience or equivalent database experience required
Forecasting and revenue experience a plus

Experience in building dashboard results and communicating to Leadership
Excellent organizational and time management skills
Salary Ranges

Compensation: $83,160.00/Year - $118,805.00/Year
Benefits  We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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