Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a full-time Business Intelligence Analyst to join our Team!

This position is primarily based at our Headquarters office in Downtown Chicago. The role requires to be in-office at least one day per week and the ability to travel periodically to various locations throughout the Chicago metropolitan area.

ESSENTIAL JOB FUNCTIONS:

Understand unique reporting needs of requestors and provide expert knowledge, understanding, and assistance with data deliverables.
Communicate effectively with end users, evaluation managers, and domain experts in order to deliver reporting solutions.
Provide guidance on new report requests, as well as migration of existing reports.
Create, maintain, and expand growing body of technical domain knowledge related to reporting infrastructure. Conduct analysis of business and user needs, documentation of requirements, and translation into functional system requirements.
Provide second level support to end-users with questions and issues. Supports end users in resolving data needs on a timely basis.
Serve as team lead on small to medium size cross-functional projects. Lead workgroups and conducts meetings.
Evaluate research and recommend technology solutions/processes to improve business decision-making, with a focus on the Agency's systems, technology strategies and standards.
Other duties as assigned.

QUALIFICATIONS:

Bachelor's Degree in Computer Science/Information Systems/Business Administration or related field and 3 years of experience as Business Intelligence Analyst or in a similar role required.
Experience with Tableau preferred.
Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight.
Ability to work across multiple teams and to manage multiple priorities.
Highly organized; able to effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment; detail oriented.
Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
Excellent verbal and written communication skills; ability to simplify and summarize complex topics.
Ability to get up to speed on domain knowledge quickly and to understand data limitations under which Data Warehouse team operates.
Ability to translate requirements from the Data Warehouse team; there is often an iterative back-and-forth between data consumers and Business Intelligence Analyst.
Ability to partner with key stakeholders to perform root cause data analyses and remediation efforts.
Ability to communicate effectively with report requestors, report writers, and data analysts in delivering reporting solutions.
Ability to provide guidance on new report requests, as well as migration of existing reports.
Ability to handle multiple tasks and assignments.
Experience creating specification documents, use cases, and other request-related documentation.

PHYSICAL DEMANDS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
The employee may occasionally lift and/or move up to 25 pounds.

SALARY:

Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $75,000

Metropolitan Family Services offers a very generous benefits packet to our professionals:

Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
Dental and Vision Insurance Options
12 paid Holidays
Paid Time Off (PTO)
401K Plan
Training and Professional Development Plan with E- Learning
Wellness Initiative Program
Employee Assistance Network

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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