ServiceNow Business Analyst / 6 month contract / Day rate negotiable / Hybrid We have exciting opportunity for an immediately available ServiceNow Business Analyst to join us on an initial 6 month contract with hybrid working where you must be willing to travel to our Reading office 1 day per week. *****I will be screening candidates the first week of January and I will be working my way through the applications, if you contact me directly please include your up to date CV***** Role Overview: Primark is seeking a ServiceNow Business Analyst to act as a liaison between business stakeholders and the IT team during the L1 SIAM Programme. The role involves analyzing and documenting business requirements for the ServiceNow platform, ensuring that solutions align with business needs and enhance service management processes. Key Responsibilities:- Requirements Gathering: Gather and document business requirements for ServiceNow implementations.- Process Analysis: Analyze business processes to identify opportunities for improvement.- Solution Design Collaboration: Collaborate with developers to design and implement ServiceNow solutions.- Testing and Validation: Conduct user acceptance testing to ensure solutions meet business needs.- Training and Support: Provide training and support to end-users. Qualifications:- Undergraduate degree in Business, IT, or a related field.- Proven experience as a Business Analyst, preferably with ServiceNow.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.- ServiceNow certification is a plus. The ServiceNow Business Analyst best suited for this role will have in-depth experience in Requirements Gathering: Gather and document business requirements for ServiceNow implementations. Please note, to be considered for this role we can only accept candidates who are happy to work through an umbrella company, this is non-negotiable. If the above is of interest to you then please apply and we can discuss the next steps in detail.

Digital Business Analyst Job Type: Permanent Salary: DOE + bonus and package Location: Reading + WFH 3/4 days a week Consultant: Rosie Whelan #loveyourjobMove your career forward and embark on a career within this high-profile brand. DRC are working with a highly successful retail business who are expanding their digital and tech teams, and you will have the opportunity to be a part of this inspiring and talented new team whilst working in a brand-new role. The Role:The Digital BA will be responsible for the eliciting and documenting business requirements as part the wider Digital Product team who are building digital experiences to delight our clients’ customers and drive growth of the business. The Digital BA will also be responsible for the day-to-day oversight and delivery for a Product team, delivering changes prioritised by the Product Owner, and ensuring the overall scope and technical requirements for assigned sprints are understood and implemented. Essential to the role is an ability to understand business processes, gather requirements and translate them into a Product-based delivery requirements that will allow the organisation to achieve its goals. Working closely with a variety of stakeholders across Digital Product, Technology, the business, partners and suppliers, the role requires excellent communication skills and a deep understanding of product and agile delivery methodology. Key Responsibilities: <ul><li>Conduct interviews, workshops, review documentation and evaluate business process to gather requirements and translate them into acceptance criteria for the Product team to work to.</li><li>Work closely with Product Owners and cross functional delivery teams to focus on value driven delivery that supports innovation, optimisation, and maintenance of digital products.</li><li>Being a champion for the Agile way of working. Ensuring all standards and processes are followed and changes and improvements to increase the team’s productivity are implemented.</li><li>Working alongside Delivery Managers to identify and remove impediments and obstacles on behalf of your team, and to create and update various status and productivity reporting.</li><li>Builds and maintains a strong understanding of existing system and application landscape as a building block for future solutions.</li><li>Support Product Owners to challenge business units on their assumptions to help deliver solutions for their current and future needs.</li><li>Using data to inform decision making and look for opportunity to optimise digital performance.</li></ul> Skills & Experience:<ul><li>Minimum 3 years’ practical experience in Business Analysis role or business relationship management in a digital environment</li><li>Industry or functional expertise validated through experience working in ecommerce</li><li>An appropriate degree, equivalent qualification or experience</li><li>Strong experience with digital systems </li><li>Preferably a certification in Agile Product Ownership, Scaled Agile, Scrum Master or equivalent</li></ul> Successful candidates will:<ul><li>Have excellent people and communication skills – relatability to non-technical business users and technical resource</li><li>Have sound judgement, unquestionable ethics and integrity with high degree of transparency and trust.</li></ul> Why apply <ul><li>Hybrid working</li><li>Bonus structure and strong package</li><li>Excellent career potential </li><li>First-class on-going training and development</li><li>Supportive and caring environment </li><li>Attractive, successful, and global organisation.</li></ul>

We are seeking a highly skilled and experienced Technical Business Analyst with a deep understanding of Government Digital Service (GDS) principles to join our team. In this role, you will play a critical part in bridging the gap between technical and business teams, ensuring that digital services are designed and delivered in alignment with user needs, GDS standards, and organizational goals.The ideal candidate will have a strong technical background, excellent stakeholder management skills, and a proven ability to deliver within multidisciplinary Agile teams. Key Responsibilities<ul><li>Requirement Gathering and Analysis:</li><li>Collaborate with stakeholders to elicit, analyze, and document detailed technical and business requirements.</li><li>Ensure that requirements are user-focused, measurable, and aligned with GDS principles.</li><li>Develop user stories, acceptance criteria, and process maps to support iterative delivery.</li><li>GDS Alignment and Compliance:</li><li>Ensure that all deliverables meet GDS standards, including preparing for and supporting service assessments.</li><li>Work closely with teams to embed GDS principles, such as user-centered design, accessibility, and open standards, into technical solutions.</li><li>Facilitate the use of the GDS Service Manual as a framework for delivery.</li><li>Technical Collaboration:</li><li>Act as a liaison between business stakeholders and technical teams, translating complex technical concepts into actionable insights.</li><li>Collaborate with developers, architects, and UX teams to define technical solutions that meet business objectives and user needs.</li><li>Ensure that technical designs consider scalability, security, and future adaptability.</li><li>Agile Delivery Support:</li><li>Support Agile delivery practices, including backlog refinement, sprint planning, and retrospectives.</li><li>Ensure that technical and business requirements are continuously aligned as projects evolve.</li><li>Assist product owners in prioritizing work to maximize value delivery.</li><li>Stakeholder Engagement:</li><li>Build strong relationships with internal and external stakeholders, ensuring clear and open communication.</li><li>Facilitate workshops and meetings to gather input, resolve conflicts, and drive consensus.</li><li>Present findings, recommendations, and updates to senior stakeholders and teams.</li><li>Continuous Improvement:</li><li>Identify opportunities for process and system enhancements based on user feedback and performance data.</li><li>Promote a culture of continuous learning and improvement within the team.</li><li>Keep up to date with GDS guidelines and industry best practices.</li></ul> Skills and Experience Required<ul><li>Technical Expertise:</li><li>Proven experience in working on complex technical projects, preferably in digital services or software development.</li><li>Ability to understand and document technical architecture, data flows, and integration points.</li><li>Knowledge of APIs, databases, and cloud-based systems is a plus.</li><li>GDS Knowledge:</li><li>Strong understanding of GDS principles and experience delivering services compliant with GDS standards.</li><li>Familiarity with the GDS Service Manual, service design phases (discovery, alpha, beta, live), and service assessments.</li><li>Business Analysis Skills:</li><li>Proven experience in eliciting, documenting, and prioritizing requirements in Agile environments.</li><li>Ability to create user stories, process diagrams, and technical documentation.</li><li>Skilled in identifying and managing dependencies, risks, and issues.</li><li>Agile Experience:</li><li>Experience working in Agile delivery teams, using frameworks such as Scrum or Kanban.</li><li>Comfortable using tools like Jira, Confluence, or similar for backlog management and collaboration.</li><li>Communication and Stakeholder Management:</li><li>Excellent written and verbal communication skills, capable of simplifying technical concepts for non-technical audiences.</li><li>Strong interpersonal skills with a proven ability to influence and engage stakeholders at all levels.</li><li>Problem-Solving and Analytical Thinking:</li><li>Demonstrated ability to solve complex problems and make data-driven decisions.</li><li>Strong analytical skills with attention to detail and the ability to spot interdependencies.</li></ul> What We Offer<ul><li>The opportunity to contribute to meaningful digital services that improve public outcomes.</li><li>A collaborative and innovative environment aligned with GDS standards.</li><li>[Specify benefits such as flexible working, professional development opportunities, and more.]</li></ul>

Business Analyst Jobs in Reading, England

Servicenow Business Analyst
December 26, 2024

Business Analyst
December 21, 2024

Technical Business Analyst
December 5, 2024

Quick filters

Top companies

Business Analyst Jobs in Reading, England

Servicenow Business AnalystDecember 26, 2024

Business AnalystDecember 21, 2024

Technical Business AnalystDecember 5, 2024

Quick filters

Top companies

Servicenow Business Analyst
December 26, 2024

Business Analyst
December 21, 2024

Technical Business Analyst
December 5, 2024