Job Duties and Responsibilities: Analysis <ul><li>Responsible for reviewing business process from end-to-end to identify and address opportunities to improve efficiencies and any potential risks.</li><li>Create detailed business and systems process flowcharts and identify inefficiencies.</li><li>Facilitates and leads end user groups to solve business problems with available technology including hardware, software, databases and peripherals. Analysis of business and user needs, and translation of those requirements into proper system specifications and system documentation</li><li>Elicit and clearly document business requirements.</li><li>Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes</li><li>Understand and negotiate needs and expectations of multiple stakeholders</li><li>Demonstrate expertise in information systems and apply this to the development, analysis, testing and execution.</li><li>Knowledgeable of the Software Development Life Cycle (SDLC) and best practices.</li><li>Keeps abreast of technological developments and applications and proposes process and technology solutions to management</li><li>Support system conversions, upgrades, enhancements</li></ul> Project Management <ul><li>Provide project level analysis - producing required project analysis documentation (business requirements, statement of work, scope matrix, use cases, sequence diagrams, process flows, UAT plan)</li><li>Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts</li><li>Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.</li><li>Oversee the development of the project and ensuring team members are carrying out their tasks efficiently while upholding the company's standards.</li><li>Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results</li></ul> Knowledge and Skills: <ul><li>Ability to communicate effectively (written and verbally) with both technical and non-technical parties.</li><li>Ability to communicate with Executive Management.</li><li>Ideal candidates will have implemented and/or supported real estate, asset management or loan servicing applications</li><li>Strong skills in the Microsoft Office Suite including Project and Visio.</li><li>Customer oriented team player with a 'can do' attitude</li><li>Must have experience working on large scale projects as well as handling day-to-day operational requests from the business</li><li>Ability to multitask</li><li>Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills</li><li>Excellent organizational and technical skills</li><li>Strong attention to details and technicalities</li><li>Aptitude in logical and analytical thinking with strong problem solving skills</li><li>Proven experience with troubleshooting principles, methodologies, and issue resolution techniques</li></ul> Education and Experience: <ul><li>Bachelor's Degree in Information Technology, Business, or Finance</li><li>5-7 years overall business experience, preferably with an information technology real estate background and/or as a business or systems analyst for a major corporation</li><li>PMP certification desirable</li><li>Working technical knowledge of SQL and stored procedures.</li><li>PowerBI knowledge is a plus.</li></ul>

Business Reporting Analyst - Contact Center Hybrid work schedule, must be w/in commuting distance to the hospital As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.Job Summary: The Business Analyst position will be responsible for focus areas within Information Technology and the Contact Center.Primary responsibilities will include ongoing analysis to identify areas of concern or opportunities to improve processes and workflows, workforce management, reporting, as well as meeting with key leaders within the organization.This critical role supports Contact Center operations with an emphasis on business metrics, performance improvement and workforce management forecasting to optimize service levels.The ideal individual must demonstrate strong analytical skills, critical thinking skills, as well as interpersonal skills. Key Responsibilities: <ul> <li>Develops, reports, and analyzes contact center and business metrics specific to monitor progress against targets and goals</li> <li>Provides CCaaS system implementation and support.</li> <li>Performs analysis to provide performance trending/opportunities of overall contact center results on a daily, weekly, monthly, quarterly, year over year and ad hoc basis.</li> <li>Prepares reports of findings for management to facilitate decision-making.</li> <li>Recommends, develops and implements appropriate strategies, plans, tools and approaches to drive successful performance.</li> <li>Partners with management to develop and operationalize staff forecasting and staffing strategies.</li> <li>Focuses on planning and optimizing the performance of contact center representatives by analyzing data, performance, and trends in order to manage service levels and adherence to schedule.</li> <li>Balances operational efficiency and customer satisfaction to effectively staff environments that handle voice, email, chat, SMS, and other integrations or channels.</li> <li>Ensures system changes and requests are prioritized and addressed directly, or with vendor technical support.</li> <li>Attends various training sessions to stay current on trends, system capabilities, and releases.</li> <li>Performs other duties as assigned/required.</li> </ul> Minimum Requirements: <ul> <li>Bachelors Degree preferred</li> <li>Excellent verbal and written skills</li> <li>Ability to manage multiple projects simultaneously and communicate timelines effectively</li> <li>Design user friendly dashboards, scorecards, excel graphs, etc</li> <li>Excellent problem-solving skills and ability to effectively communicate solutions</li> <li>Desire and ability to learn and work with Contact Center leaders to resolve issues</li> </ul> Benefits We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes: •Health benefits •Life insurance •Long-term disability coverage •Healthcare spending accounts •Retirement plan •Paid time off •Pet Insurance •Tuition reimbursement •Employee assistance program •Wellness program •On-site housing for select positions and more!

Business Reporting Analyst - Contact Center Hybrid work schedule, must be w/in commuting distance to the hospital As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.Job Summary: The Business Analyst position will be responsible for focus areas within Information Technology and the Contact Center.Primary responsibilities will include ongoing analysis to identify areas of concern or opportunities to improve processes and workflows, workforce management, reporting, as well as meeting with key leaders within the organization.This critical role supports Contact Center operations with an emphasis on business metrics, performance improvement and workforce management forecasting to optimize service levels.The ideal individual must demonstrate strong analytical skills, critical thinking skills, as well as interpersonal skills. Key Responsibilities: Develops, reports, and analyzes contact center and business metrics specific to monitor progress against targets and goals Provides CCaaS system implementation and support. Performs analysis to provide performance trending/opportunities of overall contact center results on a daily, weekly, monthly, quarterly, year over year and ad hoc basis. Prepares reports of findings for management to facilitate decision-making. Recommends, develops and implements appropriate strategies, plans, tools and approaches to drive successful performance. Partners with management to develop and operationalize staff forecasting and staffing strategies. Focuses on planning and optimizing the performance of contact center representatives by analyzing data, performance, and trends in order to manage service levels and adherence to schedule. Balances operational efficiency and customer satisfaction to effectively staff environments that handle voice, email, chat, SMS, and other integrations or channels. Ensures system changes and requests are prioritized and addressed directly, or with vendor technical support. Attends various training sessions to stay current on trends, system capabilities, and releases. Performs other duties as assigned/required. Minimum Requirements: Bachelors Degree preferred Excellent verbal and written skills Ability to manage multiple projects simultaneously and communicate timelines effectively Design user friendly dashboards, scorecards, excel graphs, etc Excellent problem-solving skills and ability to effectively communicate solutions Desire and ability to learn and work with Contact Center leaders to resolve issues Benefits We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes: •Health benefits •Life insurance •Long-term disability coverage •Healthcare spending accounts •Retirement plan •Paid time off •Pet Insurance •Tuition reimbursement •Employee assistance program •Wellness program •On-site housing for select positions and more!

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:  As part of Sunshine Health Plan, the Business Analyst III will perform various analysis and interpretation to link business needs and objectives for assigned function.
NOTE: strong preference for qualified candidates to currently reside in the state of Florida.
Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems.

Identify and analyze user requirements, procedures, and problems to improve existing processes.

Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations.

Identify ways to enhance performance management and operational reports related to new business implementation processes.

Coordinate with various business units and departments in the development and delivery of training programs.

Develop, share, and incorporate organizational best practices into business applications.

Diagnose problems and identify opportunities for process redesign and improvement.

Formulate and update departmental policies and procedures.

Serve as the subject matter expert on the assigned function product to ensure operational performance.

Performs other duties as assigned.

Complies with all policies and standards.

Education/Experience:  Bachelor's degree in related field or equivalent experience. 4-6 years of business process or data analysis experience, preferably in healthcare. Project management experience preferred.

Pay Range: $67,400.00 - $121,300.00 per year  Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
by Jobble

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.Position Purpose: As part of Sunshine Health Plan, the Business Analyst III will perform various analysis and interpretation to link business needs and objectives for assigned function and all lines of business. In addition, will be responsible for ongoing regulatory and operational reporting. Note:Qualified candidates must reside in Florida to be considered. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems.Serve in a lead capacity to support multiple lines of business and ad-hoc reporting requests.Identify and analyze user requirements, procedures, and problems to improve existing processes.Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations.Identify ways to enhance performance management and operational reports related to new business implementation processes.Coordinate with various business units and departments in the development and delivery of training programs.Develop, share, and incorporate organizational best practices into business applications.Diagnose problems and identify opportunities for process redesign and improvement.Formulate and update departmental policies and procedures.Serve as the subject matter expert on the assigned function product to ensure operational performance.Ability to travel.Performs other duties as assigned.Complies with all policies and standards.Education/Experience:Bachelor's degree in related field or equivalent experience.4years of business process analysis (documenting business process, gathering requirements) experience in healthcare industry and/or working in a data driven environment.Knowledge of data migration, software enhancement/planning, and Agile preferred.Experience managing projects with a high reliance on technology.Project Management experience strongly preferred.Pay Range:$67,400.00 - $121,300.00 per yearCentene offers a comprehensive benefits package including:competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Business Reporting Analyst - Contact Center Hybrid work schedule, must be w/in commuting distance to the hospital As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Job Summary: The Business Analyst position will be responsible for focus areas within Information Technology and the Contact Center. Primary responsibilities will include ongoing analysis to identify areas of concern or opportunities to improve processes and workflows, workforce management, reporting, as well as meeting with key leaders within the organization. This critical role supports Contact Center operations with an emphasis on business metrics, performance improvement and workforce management forecasting to optimize service levels. The ideal individual must demonstrate strong analytical skills, critical thinking skills, as well as interpersonal skills. Key Responsibilities: Develops, reports, and analyzes contact center and business metrics specific to monitor progress against targets and goals Provides CCaaS system implementation and support. Performs analysis to provide performance trending/opportunities of overall contact center results on a daily, weekly, monthly, quarterly, year over year and ad hoc basis. Prepares reports of findings for management to facilitate decision-making. Recommends, develops and implements appropriate strategies, plans, tools and approaches to drive successful performance. Partners with management to develop and operationalize staff forecasting and staffing strategies. Focuses on planning and optimizing the performance of contact center representatives by analyzing data, performance, and trends in order to manage service levels and adherence to schedule. Balances operational efficiency and customer satisfaction to effectively staff environments that handle voice, email, chat, SMS, and other integrations or channels. Ensures system changes and requests are prioritized and addressed directly, or with vendor technical support. Attends various training sessions to stay current on trends, system capabilities, and releases. Performs other duties as assigned/required. Minimum Requirements: Bachelors Degree preferred Excellent verbal and written skills Ability to manage multiple projects simultaneously and communicate timelines effectively Design user friendly dashboards, scorecards, excel graphs, etc Excellent problem-solving skills and ability to effectively communicate solutions Desire and ability to learn and work with Contact Center leaders to resolve issues Benefits We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes: Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for select positions and more

<h3>Job Description</h3><div>Job Description<div>We are seeking a motivated and detail-oriented Business Analyst - Product with experience in the insurance industry to help define, document, and manage requirements for our Policy Administration System (PAS) and Broker Portal. In this role, you will collaborate with stakeholders, developers, and cross-functional teams to gather and prioritize product requirements that align with business objectives. You will play a pivotal role in translating business needs into actionable system features while ensuring product quality and successful delivery.WHAT YOU WILL DO<ul><li>Work closely with business stakeholders (underwriters, claims, compliance, and brokers) to gather and document detailed requirements for the Policy Admin System and Broker Portal.</li><li>Write clear, comprehensive functional and technical specifications, user stories, and workflows, ensuring they reflect the needs of end users and business goals.</li><li>Analyze and map current business processes and workflows, identifying opportunities for improvement or automation in insurance policy processing and broker interactions.</li><li>Act as the liaison between business stakeholders and the development team, ensuring alignment on product functionality, goals, and priorities.</li><li>Maintain and prioritize the product backlog based on business value, stakeholder input, and technical feasibility.</li><li>Define and document acceptance criteria for features, participate in User Acceptance Testing (UAT), and ensure successful product delivery that meets the specified requirements.</li><li>Work within an Agile framework, participating in sprint</li><li>Support the development of the product vision and roadmap for the Policy Admin System and Broker Portal, focusing on key insurance industry needs such as underwriting, policy issuance, billing, claims, and broker relationships.</li><li>Stay informed about industry trends, regulatory changes, and competitive landscape within the insurance sector to ensure that the product remains innovative and compliant.</li></ul>Requirements<ul><li>A minimum of 3 years of experience in the insurance industry, preferably in roles focused on Policy Admin Systems (PAS) or Broker Portal development.</li><li>Strong understanding of insurance products, policy lifecycle (underwriting, issuance, endorsements, renewals, cancellations), and the broker-client relationship.</li><li>Familiarity with no/low-code systems for PAS, broker portals, and experience with business analysis tools such as JIRA, Confluence, or similar.</li><li>Communication Skills: Strong verbal and written communication skills with the ability to convey technical concepts to non-technical stakeholders and business requirements to development teams.</li><li>Analytical mindset with the ability to translate complex business needs into efficient software solutions and workflows.</li><li>Experience working in Agile or Scrum environments, with familiarity in backlog management, sprint planning, and iterative delivery.</li><li>Bachelor's degree in Business, Information Technology, or a related field (preferred but not required).</li></ul>BenefitsWHAT WE OFFER <ul><li>A comprehensive benefits package including 100% paid medical, dental, vision, life insurance, and long-term and short-term disability coverage</li><li>Up to 5% salary 401(k) employer match with immediate vesting</li><li>Competitive compensation</li><li>20 days of PTO</li><li>Tuition reimbursement </li><li>An environment where your opinion is not only heard but is crucial to our team's success</li><li>Numerous growth opportunities</li></ul></div></div>

Business Analyst Jobs in Miami Beach, FL

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Business Analyst Jobs in Miami Beach, FL

Senior Business AnalystDecember 21, 2024

Business Analyst Call CenterDecember 11, 2024

Business Analyst Call CenterDecember 10, 2024

Business AnalystDecember 10, 2024

Business Analyst Comprehensive BenefitsDecember 1, 2024

Business AnalystDecember 1, 2024

Business Analyst Call CenterNovember 30, 2024

Business Analyst ProductNovember 25, 2024