Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior within PNC's Learning and Development team, you can sit in Birmingham, AL; Washington, D.C; Downers Grove, IL; Kalamazoo, MI; Little Falls, NJ; Cherry Hill, NJ; Brecksville, OH; Cleveland, OH; Miamisburg, OH; Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the managers discretion. The Learning Talent and Development Business Analyst Senior should be: Highly organized Effective at communication (works with cross-functional teams) Capable of handling multiple in-flight requests Creative and strong at problem solving Detail oriented Aware of risks The ideal candidate will have knowledge with, but not limited to: Working with numbers in balancing a budget Budget and/or Vendor Management, as well as experience reading and decisioning contracts Technology acumen Microsoft Tools, such as SharePoint, Excel and OneNote Experience with Ariba and/or KY3P systems Job Description Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation. Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge Work Experience Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $45,000.00 $111,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 10/02/2024, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC. For more information, please click on the following links: Time Away from Work (https://www.pncbenefits.com/timeaway.html) PNC Full-Time Benefits Summary PNC Part-Time Benefits Summary (https://www.pncbenefits.com/pt-benefits-overview.html) Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequestpnc.com . Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior -Dialer Administrator within PNC's Retail Lending Solutions Platform Delivery organization, you will be based in Pittsburgh PA, Cleveland OH, Brecksville OH, Charlotte NC, Tysons Corner VA, Wilmington DE, Atlanta GA, Chicago IL, Birmingham AL, Houston TX, or Kalamazoo MI. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the managers discretion. The role will require a balance of business analyst skills combined with technical skills. You will be supporting our business partners in Retail Lending Solution to delivery accelerated growth through customer centric platforms, processes and people while managing risk. Candidates for the position should be results-driven, problem solvers with great attention to detail and accuracy in a time sensitive environment. Preferred candidates will have technical skillsets (Dialer Administrator for Noble / Alvaria or Genesys, Auto Dialer, Auto Dialer support, telephony, Jira, Confluence), coupled with an advanced business analyst skills (requirement writing, user story writing, user acceptance testing). Job Description Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation. Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Project Management Competencies Analytical Thinking, Business Assessment, Consulting, Effectiveness Measurement, Information Capture, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge Work Experience Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $45,000.00 $111,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 09/09/2024, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC. For more information, please click on the following links: Time Away from Work (https://www.pncbenefits.com/timeaway.html) PNC Full-Time Benefits Summary PNC Part-Time Benefits Summary (https://www.pncbenefits.com/ft-benefits-overview.html) Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequestpnc.com . Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Verista's 600 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities. Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day. Company Culture Guidelines & Values: <ul> <li>We empower and support our colleagues</li> <li>We commit to client success at every turn</li> <li>We have the courage to do the right thing</li> <li>We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.</li> <li>We constantly acquire new skills and learn from our experiences to enhance our collective expertise</li> </ul> Senior Business Analyst Responsibilities: Role: Senior Business Analyst (Veeva Quality Docs Implementation) <ul><li>Facilitate working sessions with business end-user representatives, IT representatives and vendors to update existing or draft new requirements resulting from process or configuration changes and enhancements. Manage the review and approval cycles for RS</li></ul> Participate in ST or UAT activities, including: <ul> <li>Developing system/user testing scenarios and checklists based on the business process and requirements</li> <li>Participate in the planning, scheduling and oversight of UAT testing activities</li> <li>Assist with updates of user training documentation - Quick Reference Guides; User Guides</li> <li>Manage the activities associated with the draft, review and approval of system SOPs and Work Instructions</li> <li>Review SDLC deliverables for completeness, accuracy and applicability</li> <li>Participate in the organizational change management and user adoption process</li> <li>Perform and document gap analysis between systems/processes</li> </ul> Contribute to the authoring of documentation such as: <ul> <li>Solution Implementation Plans and Summaries</li> <li>Test Plans and Summaries</li> <li>Requirement Traceability Matrix</li> </ul> Requirements <ul> <li>Bachelor's degree or higher required.</li> <li>7+ years of business analysis experience in the pharmaceutical industry required.</li> <li>Flexible schedule that allows for work activities during times that align with different time zones.</li> <li>Solid understanding of Veeva Quality Docs systems, data and processes required.</li> <li>Experience implementing/validating Veeva Quality Docs capabilities required, with a strong understanding of SDLC deliverables.</li> </ul> Preferred: <ul><li>Strong understanding of system integrations, including but not limited to, understanding of how integrations are designed / constructed, and data flow from source systems to target systems.</li></ul> Benefits Why Choose Verista? <ul> <li>High growth potential and fast-paced organization with a people-focused culture</li> <li>Competitive pay plus performance-based incentive programs</li> <li>Company-paid Life, Short-Term, and Long-Term Disability Insurance.</li> <li>Medical, Dental & Vision insurances</li> <li>FSA, DCARE, Commuter Benefits</li> <li>Supplemental Life, Hospital, Critical Illness and Legal Insurance</li> <li>Health Savings Account</li> <li>401(k) Retirement Plan (Employer Matching benefit)</li> <li>Paid Time Off (Rollover Option) and Holidays</li> <li>As Needed Sick Time</li> <li>Tuition Reimbursement</li> <li>Team Social Activities (We have fun!)</li> <li>Employee Recognition</li> <li>Employee Referral Program</li> <li>Paid Parental Leave and Bereavement</li> </ul> For more information about our company, please visit us at Verista.com For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future. $87,780-134,000 *Verista is an equal opportunity employer.

<h3>Job Description</h3><div>Job Description<div>Verista’s 600 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.Company Culture Guidelines & Values:<ul><li>We empower and support our colleagues</li><li>We commit to client success at every turn</li><li>We have the courage to do the right thing</li><li>We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.</li><li>We constantly acquire new skills and learn from our experiences to enhance our collective expertise</li></ul>Senior Business Analyst Responsibilities:Role: Senior Business Analyst (Veeva Quality Docs Implementation)<ul><li>Facilitate working sessions with business end-user representatives, IT representatives and vendors to update existing or draft new requirements resulting from process or configuration changes and enhancements. Manage the review and approval cycles for RS</li></ul> Participate in ST or UAT activities, including:<ul><li>Developing system/user testing scenarios and checklists based on the business process and requirements</li><li>Participate in the planning, scheduling and oversight of UAT testing activities</li><li>Assist with updates of user training documentation - Quick Reference Guides; User Guides</li><li>Manage the activities associated with the draft, review and approval of system SOPs and Work Instructions</li><li>Review SDLC deliverables for completeness, accuracy and applicability</li><li>Participate in the organizational change management and user adoption process</li><li>Perform and document gap analysis between systems/processes</li></ul> Contribute to the authoring of documentation such as:<ul><li>Solution Implementation Plans and Summaries</li><li>Test Plans and Summaries</li><li>Requirement Traceability Matrix</li></ul>Requirements<ul><li>Bachelor’s degree or higher required.</li><li>7+ years of business analysis experience in the pharmaceutical industry required.</li><li>Flexible schedule that allows for work activities during times that align with different time zones.</li><li>Solid understanding of Veeva Quality Docs systems, data and processes required.</li><li>Experience implementing/validating Veeva Quality Docs capabilities required, with a strong understanding of SDLC deliverables.</li></ul> Preferred:<ul><li>Strong understanding of system integrations, including but not limited to, understanding of how integrations are designed / constructed, and data flow from source systems to target systems.</li></ul>BenefitsWhy Choose Verista?<ul><li>High growth potential and fast-paced organization with a people-focused culture</li><li>Competitive pay plus performance-based incentive programs</li><li>Company-paid Life, Short-Term, and Long-Term Disability Insurance.</li><li>Medical, Dental & Vision insurances</li><li>FSA, DCARE, Commuter Benefits</li><li>Supplemental Life, Hospital, Critical Illness and Legal Insurance</li><li>Health Savings Account</li><li>401(k) Retirement Plan (Employer Matching benefit)</li><li>Paid Time Off (Rollover Option) and Holidays</li><li>As Needed Sick Time</li><li>Tuition Reimbursement</li><li>Team Social Activities (We have fun!)</li><li>Employee Recognition</li><li>Employee Referral Program</li><li>Paid Parental Leave and Bereavement</li></ul>For more information about our company, please visit us at Verista.com For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.$87,780-134,000*Verista is an equal opportunity employer.</div></div>

Verista's 600 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.Company Culture Guidelines & Values: We empower and support our colleagues We commit to client success at every turn We have the courage to do the right thing We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged. We constantly acquire new skills and learn from our experiences to enhance our collective expertise Senior Business Analyst Responsibilities:Role: Senior Business Analyst (Veeva Quality Docs Implementation)Facilitate working sessions with business end-user representatives, IT representatives and vendors to update existing or draft new requirements resulting from process or configuration changes and enhancements. Manage the review and approval cycles for RS Participate in ST or UAT activities, including: Developing system/user testing scenarios and checklists based on the business process and requirements Participate in the planning, scheduling and oversight of UAT testing activities Assist with updates of user training documentation - Quick Reference Guides; User Guides Manage the activities associated with the draft, review and approval of system SOPs and Work Instructions Review SDLC deliverables for completeness, accuracy and applicability Participate in the organizational change management and user adoption process Perform and document gap analysis between systems/processes Contribute to the authoring of documentation such as: Solution Implementation Plans and Summaries Test Plans and Summaries Requirement Traceability Matrix Requirements Bachelor's degree or higher required. 7+ years of business analysis experience in the pharmaceutical industry required. Flexible schedule that allows for work activities during times that align with different time zones. Solid understanding of Veeva Quality Docs systems, data and processes required. Experience implementing/validating Veeva Quality Docs capabilities required, with a strong understanding of SDLC deliverables. Preferred:Strong understanding of system integrations, including but not limited to, understanding of how integrations are designed / constructed, and data flow from source systems to target systems.BenefitsWhy Choose Verista? High growth potential and fast-paced organization with a people-focused culture Competitive pay plus performance-based incentive programs Company-paid Life, Short-Term, and Long-Term Disability Insurance. Medical, Dental & Vision insurances FSA, DCARE, Commuter Benefits Supplemental Life, Hospital, Critical Illness and Legal Insurance Health Savings Account 401(k) Retirement Plan (Employer Matching benefit) Paid Time Off (Rollover Option) and Holidays As Needed Sick Time Tuition Reimbursement Team Social Activities (We have fun!) Employee Recognition Employee Referral Program Paid Parental Leave and Bereavement For more information about our company, please visit us at Verista.com For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.$87,780-134,000*Verista is an equal opportunity employer.

Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Provides consultation to clients on business de Business Analyst, Business, Administrator, Project Management, Analyst, Senior, Banking

Business Analyst Jobs in Kalamazoo, MI

Senior Business Analyst Veeva Business Architect
November 7, 2024

Senior Business Analyst Veeva Business Architect
November 5, 2024

Business Analyst Senior Learning And Talent Development
November 1, 2024

Business Analyst Senior Dialer Administrator
November 1, 2024

Senior Business Analyst Veeva Business Architect 5143
October 31, 2024

Senior Business Analyst Veeva Business Architect 5143
October 29, 2024

Senior Business Analyst Veeva Business Architect
October 26, 2024

Senior Business Analyst Veeva Business Architect 5143
October 25, 2024

Business Analyst Senior Dialer Administrator
October 24, 2024

Quick filters

Top companies

Business Analyst Jobs in Kalamazoo, MI

Senior Business Analyst Veeva Business ArchitectNovember 7, 2024

Senior Business Analyst Veeva Business ArchitectNovember 5, 2024

Business Analyst Senior Learning And Talent DevelopmentNovember 1, 2024

Business Analyst Senior Dialer AdministratorNovember 1, 2024

Senior Business Analyst Veeva Business Architect 5143October 31, 2024

Senior Business Analyst Veeva Business Architect 5143October 29, 2024

Senior Business Analyst Veeva Business ArchitectOctober 26, 2024

Senior Business Analyst Veeva Business Architect 5143October 25, 2024

Business Analyst Senior Dialer AdministratorOctober 24, 2024