Job Type Full-time Description This position is not fully remote and does require the candidate to be within driving distance of our office located in Edina, MN. There is potential opportunity for a hybrid schedule after the initial training period. Who are we? Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Does this opportunity interest you? Western National is seeking a Business Analyst III to join our team The individual in this role will have the opportunity to perform business analyst responsibilities for mixed-complexity tasks and mixed-impact business processes and / or software application modifications with minimal guidance from others. They will effectively influence and lead change within the product team and partner with other teams as needed. Lastly, they will ensure effective collaboration in the execution of the entire requirements lifecycle across multiple product workstreams or projects. What are the responsibilities and opportunities of this role? Collaborates in ticket intake analysis and troubleshooting applications per scope of the respective level. Participates in work refinement and estimation processes with product team per scope of the respective level. Participates in troubleshooting, issue reporting, resolution, and communication of urgent production issues. Works with product and change control teams to ensure quality deliverables that provide customer value per scope of the respective level. Creates and maintains documentation that the product team or company has defined as important (e.g., requirements, support processes, team processes, and system documentation). Flexes to non-core responsibilities, as needed, to ensure timely work delivery to the customer (e.g. testing and directing deployment) per scope of the respective level. Collaborates across product team(s) to guide requirements activities for diverse business process and software implementation initiatives of mixed impact and risk. Consistently applies, develops, and contributes an extensive toolkit of advanced business analyst skills and techniques. Demonstrates business analyst competencies and skill sets aligned with delivering strategic value to existing and new application(s). Proficient execution of business analyst best practices as defined in the requirements lifecycle with some guidance from leads or management. Applies broad knowledge to identify, troubleshoot root-cause, and resolve core problems across multiple domains affecting various business processes or applications. Identifies and leads opportunities for improvement of processes and best practices across product teams; guides team and leadership to implement process improvement. Plans, researches, and analyzes tactical business plans and interpret results to identify requirements and propose solutions across product team(s). Performs other duties and projects as assigned. Makes decisions guided by general policies and objectives within which sometimes complex and impactful decisions are required. Identifies, executes, and guides opportunities to improve or add value to cross-team business processes and applications; applies process improvement methodology to initiate change. Collaboratively guides evolution of team-level development, best practices, standards, and policies with consideration from implications in work activities. Understands and effectively communicates relationships between problem components. Utilizes high level of knowledge, experience, and available resources to find a wide range of solutions, illustrating the pros and cons of all proposed solutions. Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved. Requirements What are the must-have qualifications for a candidate? Excellent analytical and problem-solving skills when dealing with ambiguity. Ability to work independently and carry out assignments to completion. Strong attention to detail. Good negotiation skills. Ability to lead change with positive influence on people and processes. A team player able to effectively collaborate with others. Inquisitive with strong ability and desire for continuous learning. Highly organized and able to multitask. Demonstrated advanced organizational and prioritization skills with ability to accomplish multiple priorities of low to average impact and risk, including low and high, within specified time frame. Demonstrated ability to consistently communicate clearly and effectively, both verbally and in writing, with technical and non-technical audiences within organizational peers in any role. Master's degree preferred in related field, experience in lieu of degree acceptable. Proficient using various computer equipment and Office software applications (e.g., Excel, Word, and PowerPoint). Proficient using various communication and collaboration tools (e.g., Jira, Confluence, SharePoint, Teams, and Mural). Proficient understanding of domain / context supported technologies, systems, and processes. Competent ability to read and understand scripting and coding language; working knowledge and ability to write simple scripts. Competent ability to write basic SQL queries, proficient understanding of databases, data models, and related constructs. Agile certification and proficient in other various development methodologies, tools, and framework. What will our ideal candidate have? Seven-plus years of experience in a claims or related role. Five-plus years of business analyst experience across multiple domains, using a wide range of delivery methodologies. Advanced business analyst training and obtained Certified Business Analysis Professional (CBAP) or equivalent certification. Property-and-casualty insurance industry experience / education. Experience working with Guidewire ClaimCenter software. Compensation overview The full hiring range for this role is $89,400 - $134,100, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions. Culture and Total Rewards Western National has long been known as "The Relationship Company" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results. Western National offers full-time employees a significant Total Rewards Package, including: Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions) Wellbeing Program, including onsite fitness studio Paid Time Off - including holiday, vacation, and volunteer 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education) Paid parental leave Bonus opportunities Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary Description $89,400 - $134,100

Genesis10 is seeking a Business Analyst for a contract with our client in Minnetonka, MN. 100% Remote. Job Description: The team consists of 8 on-site Consumer Experience Analysts with a variety of backgrounds including experience in "Client " contact centers, Medicare Product teams, data file management teams, external consumer experience retail teams, and long-term care delivery. We also are supported by 4 hybrid Reporting Analysts and 3 on-site Managers and 1 on-site Director. The contractors will fill 2/8 of the CE Analyst positions and 2/4 hybrid Reporting Analyst positions. We value learning, open communication, adaptability, humor, and collaboration and we've intentionally shaped our culture around these values. The team's skill sets include coding automations in python, querying large databases in Snowflake, manipulating and analyzing large interaction datasets in Excel, designing engaging data visualizations in excel and PowerPoint to share with stakeholders, and communication skills in person and in writing to engage with leadership. Key Responsibilities: Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics. Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify, discuss, and implement enhancements and/or process improvements. Actively monitor live War Room efforts, CRC trends, thumb on current events, or tech outages that could impact the consumer experience that are displayed on the AV Wall. Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance. Demonstrate readiness to interpret and understand the data in a manner that can be efficiently and effectively presented to senior level leaders. Required Basic Qualifications: Business Analysts role Excel SME Some Data Analysis/Snowflake/Databricks. 2 years of business analytical skill set. Consumer experience. How to tell through an analytical lens. Compensation: Hourly W2 pay rate $ We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

*THIS IS A TEMPORARY FULL TIME POSITION, ANTICIPATED TO LAST APPROXIMATELY 3-6 MONTHS* The Business Analyst I supports the collection and analysis of data for the business, providing better solutions, technology integration, systems improvements, or business process modifications, by understanding the business and participating in strategies for improvement through use of our tools and systems. You will collaborate with Marco internal customers in the definition of business requirements, assess available technologies, and determine project scope. You will also assist in project management, communicating to all parties involved on a regular basis to ensure awareness and successful project completion, and assist in gathering Return on Investment (ROI) and Knowledge Performance Indicators (KPI) metrics to establish the success level of projects. ESSENTIAL FUNCTIONS: <ul><li>Effectively document current state, through observation and interviews with key stakeholders and primary end-users.</li><li>Gather requirements from end-users and other key stakeholders to establish the gaps between current state and future state.</li><li>Assist in the creation of business requirements and user stories, based on project methodology.</li><li>Collaborate with the Business Analyst Team (BA), Business Intelligence Team (BI), Business Systems Analyst Team (BSA) and Developers to translate business requirements into technical specifications.</li><li>Participate in industry and application peer groups/advisory councils.</li><li>Continues to further education in Business Analysis certifications.</li></ul> QUALIFICATIONS: <ul><li>Bachelor's degree and two years of relevant experience; or equivalent combination of education and experience.</li><li>Current Industry recognized certifications on applications including Azure DevOps, e-Automate Suite, ConnectWise Suite, Microsoft Visio, O365, Salesforce.com, Compass Sherpa, Microsoft Office Teams, or similar preferred. IIBA CCBA Certification preferred.</li></ul> REQUIRED SKILLS: <ul><li>Understanding of process flow.</li><li>Strong verbal and written communication skills working with technical and non-technical people, and the ability to develop and maintain collaborative relationships among all levels of the organization.</li><li>Strong organizational and time/task management skills - project management skills preferred.</li><li>Ability to deal with frequent change, delays, or unexpected events.</li><li>Naturally curious - seek to understand the unknown, ask probing questions, and record detailed notes.</li><li>Proactive - seek to solve problems and remove obstacles, using resources who can assist when needed.</li><li>Technical aptitude with understanding of the co-relationship between technical tools and business process.</li><li>Possess a basic knowledge of both Waterfall and Agile methodologies.</li></ul>

Business Analyst Jobs in Hopkins, MN

Senior Business Analyst Iii
November 6, 2024

Business Analyst
November 4, 2024

Business Analyst
November 3, 2024

Business Analyst Temporary
October 23, 2024

Senior Business Analyst
October 23, 2024

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Business Analyst Jobs in Hopkins, MN

Senior Business Analyst IiiNovember 6, 2024

Business AnalystNovember 4, 2024

Business AnalystNovember 3, 2024

Business Analyst TemporaryOctober 23, 2024

Senior Business AnalystOctober 23, 2024