Description Citizens Consumer Deposits team is seeking a Senior Business Analyst to apply their strategic and analytical skills to help solve some of the companys biggest challenges. In this role, you will: + Partner with other business analysts, data subject matter experts, product managers, and other business leaders to develop and test strategies that impact the bottom line + Build a solid working knowledge of customer and business data and underlying business processes + Accelerate speed to customer & product insights by automating routine analytical processes to efficiently address foundational business questions + Identify business challenges and opportunities for improvement + Use analysis to develop strategic or tactical recommendations, including new product strategies + Work closely with colleagues across departments, including Data, Finance, Operations, Marketing, Modeling, and other groups to drive improvement in quality, volume, service, and profitability + Communicate analytical insights as a clear and approachable story, reducing complexity as appropriate for different audiences + Maintain a mindset aligned to Citizens commitment to an Agile operating model A successful incumbent will have: + Bachelors degree (Masters or MBA preferred) in Business or a quantitative field such as Finance, Economics, Statistics, Analytics, Data Science, Math, Engineering, or Physical Sciences + 3+ years of experience in business analysis, including turning ambiguous business problems and raw data into useful insights by applying critical thinking and data programming skills + Proficient in SQL; Python experience strongly preferred + A solid understanding of statistical models and machine learning methods and algorithms + A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment + Strong conceptual thinking skills and a strong quantitative orientation + Excellent written and oral communication credentials, coupled with ability to influence and drive agreement through interpersonal skill and ability to compellingly organize facts + Ability to work in a high-performance professional environment, with quick turn-around and evolving priorities, including flexibility to take on new roles and responsibilities as needed + Commitment to intellectual rigor and observance of compliance and data privacy controls + A disciplined approach to making decisions and setting expectations + Experience working with financial or demographic datasets (preferred) + Experience in consulting (preferred) Equal Employment Opportunity It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity & Affirmative Action Employer Disabled/Veteran Pay Transparency The salary range for this position is $100,000-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 10/31/2024

Job Description As a Chat/IVR Platform Customer Business Analyst, you will play a vital role in bridging the gap between our innovative chat/IVR platform's development team and our esteemed users - chat agents and their managers. You will complete elements in the definition, requirements, design, build and delivery of a project or Program. More specifically, you will be responsible for building knowledge of the company, processes and customers to analyze business processes, identify requirements and proposing solutions to meet the needs of the organization. Additionally, you may be asked to solve a range of straightforward problems and analyze possible solutions to said problems by using standard procedures. You will also understand key business drivers, and use your understanding to participate in project planning, testing, and implementation. Although, no supervisory responsibilities are required, you may also provide guidance and support to new associates. Key Responsibilities: <ul> <li>Serve as the primary point of contact for all product-related feedback, issues, requests and requirements from chat platform end users.</li> <li>Collect, analyze, and document user feedback and requirements to understand and articulate user needs to the product development team.</li> <li>Facilitate regular meetings between contact center users and the product development team to discuss feedback, challenges, and potential enhancements.</li> <li>Work closely with the Product Manager/EO to prioritize product changes and enhancements based on user feedback, product strategy, and business objectives.</li> <li>Develop and maintain comprehensive documentation of user feedback, requirements, and prioritized product changes.</li> <li>Coordinate with the training team to ensure contact center agents and managers are adequately trained on new features and updates.</li> <li>Monitor and report on the adoption and satisfaction levels of new features and enhancements among contact center users.</li> <li>Participate in the development and implementation of a feedback loop to ensure continuous improvement of the chat platform.</li> <li>IVR production validation to ensure features and functionality are working as expected.</li> <li>IVR liaison for Contact Center questions and research regarding the contact center and Main Frame issues. </li></ul>Required Skills and Qualifications: <ul> <li>Bachelor's degree in Business Administration, Computer Science, or related field.</li> <li>Minimum of 5 years experience in a liaison or customer service role, preferably within a technology or banking environment.</li> <li>Strong understanding of chat platforms and/or contact center operations.</li> <li>Excellent communication and interpersonal skills, with the ability to engage and work with cross-functional teams.</li> <li>Proven ability to manage and prioritize multiple stakeholders' needs and feedback.</li> <li>Analytical mindset with strong problem-solving skills.</li> <li>Experience with project management tools and methodologies.</li> <li>Proficiency in data analysis and feedback collection tools. </li></ul>Desirable Skills: <ul> <li>Experience with Agile development methodologies.</li> <li>Familiarity with UX/UI principles.</li> <li>Previous experience in a banking or financial services environment. </li></ul>Hours & Work Schedule <ul> <li>Hours per Week: 40hrs</li> <li>Work Schedule: M-F 8-5pm with testing support as required</li> <li>Hybrid role out of Johnston, RI or Pittsburgh, PA 3 days/ week </li></ul> About Us Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description Citizens Consumer Deposits team is seeking a Senior Business Analyst to apply their strategic and analytical skills to help solve some of the companys biggest challenges. In this role, you will: + Partner with other business analysts, data subject matter experts, product managers, and other business leaders to develop and test strategies that impact the bottom line + Build a solid working knowledge of customer and business data and underlying business processes + Accelerate speed to customer & product insights by automating routine analytical processes to efficiently address foundational business questions + Identify business challenges and opportunities for improvement + Use analysis to develop strategic or tactical recommendations, including new product strategies + Work closely with colleagues across departments, including Data, Finance, Operations, Marketing, Modeling, and other groups to drive improvement in quality, volume, service, and profitability + Communicate analytical insights as a clear and approachable story, reducing complexity as appropriate for different audiences + Maintain a mindset aligned to Citizens commitment to an Agile operating model A successful incumbent will have: + Bachelors degree (Masters or MBA preferred) in Business or a quantitative field such as Finance, Economics, Statistics, Analytics, Data Science, Math, Engineering, or Physical Sciences + 3+ years of experience in business analysis, including turning ambiguous business problems and raw data into useful insights by applying critical thinking and data programming skills + Proficient in SQL; Python experience strongly preferred + A solid understanding of statistical models and machine learning methods and algorithms + A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment + Strong conceptual thinking skills and a strong quantitative orientation + Excellent written and oral communication credentials, coupled with ability to influence and drive agreement through interpersonal skill and ability to compellingly organize facts + Ability to work in a high-performance professional environment, with quick turn-around and evolving priorities, including flexibility to take on new roles and responsibilities as needed + Commitment to intellectual rigor and observance of compliance and data privacy controls + A disciplined approach to making decisions and setting expectations + Experience working with financial or demographic datasets (preferred) + Experience in consulting (preferred) Equal Employment Opportunity It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity & Affirmative Action Employer Disabled/Veteran Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 10/31/2024

Citizens Consumer Deposits team is seeking a Senior Business Analyst to apply their strategic and analytical skills to help solve some of the companys biggest challenges. In this role, you will:Partner with other business analysts, data subject mat Business Analyst, Business, Analyst, Technology, Banking

<div id="sajCpTopImage"></div><div id="sajCpCustomDescription">DescriptionCitizens Private Wealth Business Support Manager II will be responsible for solving a range of straightforward problems and coordinating and managing the day-to-day running of this area. Concurrently works on a variety of initiatives focused on Private Wealth operations such as: application, data and reporting change and release management; application, data and reporting support; SharePoint site administration and access; compliance, regulatory and audit requests.Primary responsibilities include<ul> <li>Leads and coordinates application, data and reporting change and release management as well as complex issue resolution, projects and initiatives support strategy that is aligned with the organizations goals and objects.</li> <li>Manages a centralized business support mailbox, ensures timely responses, updates and completion of request</li> <li>SharePoint site management and administration - posts content and communications; develops new libraries and information architecture as needed; provison user access</li> <li>Supports requests for reports, data and information from Risk, Compliance Audit and Regulatory Agencies</li> <li>Identifying areas for improvement in business support processes, systems, and workflows.</li> <li>Team leadership and management, which includes allocating resources, assigning tasks, minoring progress to ensure timely completion of deliverables.</li> <li>Stakeholder engagement, where the incumbent engages with internal stakeholder to understand their business support needs and requirements.</li> <li>Process optimization and efficiency, where the incumbent identifies opportunities to streamline and optimize business support processes and workflows and service delivery and performance, which involves proactively identifying and addressing issues or bottlenecks in service delivery, striving for continuous improvement.</li></ul>Qualifications, Education, Certifications and/or Other Professional Credentials<ul> <li>5+ years in business analysis/support as a process/project owner related to user systems such as SharePoint and third party software providing liaison and technical support to users for reports, access, and data management preferred</li> <li>Bachelors degree preferred</li> <li>Demonstrate advanced proficiency in SharePoint and Excel preferred</li></ul>Hours & Work Schedule<ul> <li>Hours per Week: 40</li> <li>Work Schedule: M-F</li></ul>Pay TransparencyThe salary range for this position is $85,000 - $95,000 per year. Actual pay is based on various factorsincluding but not limited to the work location, and relevant skills and experience.We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit <a href="https://jobs.citizensbank.com/benefits" target="_blank">https://jobs.citizensbank.com/benefits</a>.#LI-Citizens6 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</div><div id="sajCpQualifications"><div id="sajCpQualificationsRequired"><h3 class="jobOverviewSubtitle">Required</h3><ul></ul></div><div id="sajCpQualificationsPreferred"><h3 class="jobOverviewSubtitle">Preferred</h3><ul></ul></div></div><div id="sajCpIndustries"><h3 class="jobOverviewSubtitle">Job Industries</h3><ul><li><a id="sajCpSingleIndustryLink" href="https://www.snagajob.com//job-search/q-Other">Other</a></li></ul></div>

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Business Analyst Citizens financial group, inc. Jobs

Sr Business AnalystSeptember 6, 2024

Chativr Platform Customer Business AnalystAugust 28, 2024

Sr Business AnalystAugust 27, 2024

Sr Business AnalystAugust 26, 2024

Business Support Manager Iibusiness Analystproject LeaderAugust 15, 2024