HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Essential Job Functions: The Senior Business Analyst will have the following essential responsibilities: <ul> <li>Ability to negotiate customer requirements with senior level management and ensuring agreement between customer and project team on requirements for project deliverables.</li> <li>Manage multiple priorities and customer expectations with all stakeholders. Manage relationships with customers, project managers, IT and business staff, and all levels of management.</li> <li>Conduct meetings with customers to actively solicit, analyze, and document customer requirements including obtaining signoff on business requirements from project stakeholders.</li> <li>Work with systems analyst and/or application development teams during the technical design, coding, testing and implementation stages. Conduct walkthroughs with application development teams as a handoff from analysis to development in the system development life cycle (SDLC).</li> <li>Solicit input from business community to determine project scope. Solicit input from system analysts, developers and other technical staff to determine level of effort required to complete tasks.</li> <li>Manage, document and coordinate changes to functional specifications occurring during all phases of the SDLC and update business rules, functional and nonfunctional specifications accordingly.</li> </ul> Non-Essential Job Functions: <ul> <li>Serves as a Mentor for new and current team members through job shadowing exercises and presentations.</li> <li>Supports training department in conducting customer training efforts for end users and staff members.</li> <li>Assists in project scope change management.</li> <li>Conducts public presentations to large and small stakeholder groups.</li> <li>Quality assures other team members work products.</li> <li>May serve in Lead BA role leading other BAs in midsize project efforts. Minimum Requirements and Qualifications:</li> <li>Minimum Bachelor's Degree, or 5+ years of practical Business Analyst experience.</li> <li>International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) certification preferred</li> <li>Strong ability to work independently on projects that may not be clearly defined and are large in scope.</li> <li>Strong ability to work with project team to develop cost effective, customer focused solutions.</li> <li>Strong ability to collaborate, coordinates, and communicates across disciplines and departments.</li> <li>Expert knowledge of business principles and best practices common to organizations</li> <li>General knowledge and comprehension of competitive forces shaping the vacation ownership industry.</li> <li>Strong knowledge and comprehension of the business architecture of the organization being analyzed including business models, structure, relationships between business units and key stakeholders of those units.</li> <li>Detailed knowledge and application of Business Process Modeling.</li> <li>Proven ability and application of Business and System Use Cases.</li> <li>Experience working with multiple software development methodologies and understanding of all stages of project life cycle process.</li> <li>Strong knowledge of Agile development methodology / process, including documenting stories, epics, etc.</li> <li>Strong ability to be understood and actively listen to ensure accurate comprehension.</li> <li>Ability to identify, characterize and clearly present problems exposing underlying issues and break down relevant information by making comparisons and/or tradeoffs to find the most desirable option.</li> <li>Ability to anticipate business needs and think with a business owner mindset.</li> <li>Strong ability to consider all stakeholder parties both involved in and outside of a project as well as the impact of proposed solutions on those parties.</li> <li>Ability to communicate to stakeholder's rationale for decisions made and possible outcomes for those decisions.</li> <li>Strong ability to write effectively for various contexts and audiences resulting in concise communication and understanding of large amounts of complex data.</li> <li>Strong ability to moderate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints. Promote creative thinking in others by asking questions and challenging assumptions.</li> <li>Ability to demonstrate commitment to excellent customer service and follow through.</li> <li>Ability to manage multiple simultaneous projects including continuous evaluation and reordering of priorities as business needs dictate</li> <li>Expert proficiency in Microsoft Office applications including Word, Excel, Visio, and Outlook.</li> <li>Strong Ability to use other software and peripherals related to performance of job responsibilities such as ReqPro, Azure DevOps / TFS, Confluence, and MEGA System Blueprint.</li> </ul>

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Title: Business Analyst Summary: The Business Analyst (BA) is responsible for working with our customer team (business and IT) to develop, implement, and optimize a Community Information System (CIS). The BA will be responsible for understanding stakeholder needs, gathering requirements, conducting analysis, and designing solutions to enhance the functionality, usability, and effectiveness of the CIS. The Business Analyst will work closely with cross-functional teams to ensure that modernization initiatives align with business objectives and deliver tangible value to the stakeholders. Responsibilities: <ul> <li>Collaborate with stakeholders to understand business goals, user needs, and requirements for the Community Information System (CIS) modernization project.</li> <li>Conduct a thorough analysis of the existing CIS, including its functionalities, data structures, workflows, and user interfaces.</li> <li>Identify areas for improvement and optimization within the CIS, based on stakeholder feedback, industry best practices, and emerging trends.</li> <li>Define and document detailed requirements and specifications for modernizing the CIS, including functional requirements, non-functional requirements, and acceptance criteria.</li> <li>Work closely with technical teams to translate business requirements into technical specifications and design solutions that meet stakeholder needs.</li> <li>Facilitate workshops, focus groups, and interviews with stakeholders to gather insights, validate requirements, and obtain buy-in for proposed solutions.</li> <li>Develop and maintain comprehensive documentation, such as business process models, use cases, user stories, and system requirements, to support the modernization project.</li> <li>Collaborate with UX/UI designers to create wireframes, prototypes, and mockups to visualize proposed changes and gather user feedback.</li> <li>Assist in evaluating and selecting third-party tools, technologies, and platforms that can be integrated with the CIS to enhance its functionality and capabilities.</li> <li>Coordinate user acceptance testing (UAT) and gather feedback from stakeholders to validate that modernized features meet user expectations and business requirements.</li> <li>Support change management activities, including training, communication, and stakeholder engagement, to ensure the smooth adoption of the modernized CIS.</li> <li>Monitor project progress, identify risks and issues, and proactively address any challenges to ensure successful delivery of the modernization project within scope, timeline, and budget.</li> </ul> Qualifications: <ul> <li>Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Master's degree or relevant certifications (e.g., CBAP) preferred.</li> <li>Proven experience (8+ years) working as a Business Analyst or similar role, with a focus on analyzing and modernizing enterprise systems or applications.</li> <li>Strong understanding of business analysis techniques, methodologies, and tools, such as requirements elicitation, process modeling, use case development, and user story mapping.</li> <li>Experience in the public sector or non-profit organizations is preferred, with knowledge of community information systems, social services, or public health initiatives.</li> <li>Familiarity with Agile software development lifecycle (SDLC) methodologies, such as Scrum, and experience working in cross-functional Agile teams.</li> <li>Excellent analytical and problem-solving skills, with the ability to analyze complex data and information, identify patterns and trends, and propose innovative solutions.</li> <li>Exceptional communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.</li> <li>Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deliverables in a fast-paced environment.</li> <li>Ability to work independently with minimal supervision, as well as collaboratively as part of a team, and adapt to changing project requirements and priorities.</li> </ul>

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