<p>Description & Requirements Maximus IT is seeking highly motivated and passionate individuals to join our team as an IT Business Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions. Essential Duties and Responsibilities: - Support the design or modification of business systems or IT systems. - Interact with the business stakeholders and subject matter experts in order to understand their problems and needs. - Gather, document, and analyze business needs and technical requirements. - Document process flows. - Review and create system documentation and user manuals. Job Duties/Responsibilities: Be the liaison between the business units, technology teams and support teams. Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity. Gather technical requirements during migrations, implementations, and changes. Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding. Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases. Develop requirements specifications according to standard templates. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Facilitate port process when required. Support UAT activities. Develops and maintains technical competency for all core products. Participate in solution review meetings. Creating business facing material. Process documentation and creation. The ability to understand and create complex flows. Identifying training opportunities and participating in training development and delivery. Supporting enterprise strategic initiatives and projects. Low to moderate level Genesys Cloud builds and/or changes. Minimum Requirements -Bachelor's degree or equivalent work experience. -3-5 years of related experience. Education/Requirements: Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field. 4 years of experience analyzing technical requirements and working with a multi-disciplinary team to identify technical solutions, risks and risk mitigation strategies OR in a similar Business Analyst role. Understanding of public cloud and private cloud CCaaS, IaaS, PaaS, SaaS and UCaaS. Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, chat and/or web messaging, Email, SMS, VoIP, DID, TFN, DNIS, call recording and screen recording. Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision. Ability to work well both independently and in teams. Understanding of project management processes and relevant project management experience. Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams. Excellent interpersonal skills to interact with customers, senior-level personnel and Team members. Excellent organization and communication skills, both written and verbal, with great attention to detail. Strong critical thinking and problem-solving skills. Ability to distill meaningful insights from structured and unstructured data. Ability to leverage data to inform and support critical decisions. Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook. Proficient in Lucid and or Microsoft Visio. Additional familiarities desirable but not required: Genesys Cloud and Amazon Connect. Preferred Certifications: Genesys Cloud CX: Professional Certification (GCX-GCP). Genesys Cloud CX: Developer Certification (GCX-GCD). Genesys Cloud CX Specialist Certifications. Genesys Cloud CX AI Certifications. techjobs LICB1 EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Annual Base Pay Minimum for this Position $ 54,400.00 Annual Base Pay Maximum for this Position $ 101,160.00</p>

<p>This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12982897 At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Whether you are starting your education journey or are looking to advance your career experiences, WSU Tech has the resources and expertise to help you succeed. Join us and discover the possibilities for your future Worksite Location: NCAT Campus WSU Tech Benefits (Varies): Paid Holidays: 15 18 paid holidays PTO: Earn 18 28 days annually Tuition Waiver Program Medical/Dental/Vision Insurance KPERs Overview / Job Summary: There are two Functional System Analyst positions, one supporting Finance and Human Resources and one supporting the Student Success Division. The primary function of the Functional Systems Analyst is to provide ongoing support and improvement of the colleges Student Information System (Banner) and supporting interfaces and systems. This position will be equally comprised of technical, functional and support related tasks. This position will provide system process analysis, testing, troubleshooting and support in the areas of Finance, Human Resources, and back up for additional areas. This position will actively consult and partner with functional user departments, Information Technology and Institutional Research to drive process improvement, drive best practices, build automation, and provide day-to-day support of business needs. Your day-to-day responsibilities will vary, but are not limited to: Analyzes existing processes and procedures in the functional user departments, identifies problems and areas for improvement, and provides solutions and enhancements. Designs, develops, and implements new processes and procedures in the functional user departments. Acts as a liaison between functional user departments and Information Technology to effectively manage projects and tickets to resolution and recommend additional development based on needs. Works directly with IT Developer team to assist in overall project management and communication. Assists in the designing, configuring, developing, testing, and implementing of approved applications, including web forms, interfaces, etc. Prepares and maintains forms, documentation, and manuals as needed for effective implementation, maintenance, and continued operation of applications. We are seeking two dedicated individual to join our team who will play a pivotal role in user training and education, both internally and externally. The ideal candidates will collaborate closely with the college's technology staff to test software upgrades and patches, ensuring seamless integration with other University data systems. This role involves maintaining communication with professional organizations, vendors, and user groups to foster technical competence and innovation. The successful candidate will ensure that system interfaces are tested and maintained, assist users with various functions, and develop comprehensive end-user documentation and training materials. Education: Associate degree,required. Bachelorspreferred. Preferred Requirements: Understanding of relational databases and student information systems (ex. Banner, Jenzabar, PeopleSoft, etc.) Familiarity with Bannerpreferred. Excellent computer skills in a Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, Word) Ability to read and understand the functiona logic of SQL queries. Experience in analyzing, documenting, and modifying business requirements. Experience in reporting and data analysis through the use of reporting software. Ability to diagnose & troubleshoot application errors. Project planning experiencepreferred.</p>

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Business Analyst Jobs in Andover, KS

It Business AnalystNovember 13, 2024

Funky Tech Functional Business AnalystOctober 31, 2024

2025 Internship Business AnalystOctober 26, 2024