CTG is seeking to fill a Business Analyst - Business Process Mapping opening for our client in Anchorage, AK.
Location: Anchorage, AK
Duration: 9 months
The Business Analyst will work with the organization to map different processes and identify areas of improvement. Assist the business in boosting their performance, ensuring higher revenues, and developing relevant strategies to enable the organization to remain competitive in the industry.
Able to conduct thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement. Develop and implement relevant processes and technologies to optimize the organization's internal operations.
Able to outline every activity, role, and business entity involved in the business process. The goal of a process map is to document, understand, and improve business processes. With the use of symbols and flowcharts, a process map simplifies the understanding, interpretation, and workflow of a process.
Skills Excellent knowledge of fit gap analysis, process documentation, documenting functional requirements, testing documentation and execution, and data conversion.
Ability to anticipate risks and devise solutions in the moment, prioritize work, and meet deadlines.
Ability to work across different organization levels and different functional teams, adjusting the communication style as appropriate to VPs, management, and team members.
Strong interpersonal skills, including the ability to communicate technical concepts to non-technical clients and proven ability to work effectively with all organizational levels.
Hands-on style, with an aptitude and inclination to dig into details, but also able to summarize in a managerial context.
Excellent written and verbal communication skills, including facilitation, presentation, and collaboration.
Experience Must have 2 years experience as a business analyst/technical writer, participating in functional design sessions, creating process flows, documenting functional requirements, creating test related documentation, and escalating risks and issues as appropriate.
Must have business analyst/technical writer experience as part of at least 2 software implementations, preferably Customer Information Systems (customer management, utility billing, etc.) related applications.
Prefer experience with Cayenta Customer Information System (CIS) software, Invoice Cloud, MyMeter, and SmartWorks or similar applications.
Previous HR and/or Payroll background, experienced in testing new software, understanding basic requirements of an HR system (hire to retire), payroll and time entry system.
Education Bachelor’s degree in computer science, information technology or equivalent preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
To Apply
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at 716-887-7371 or Rebecca.Olan@ctg.com . Kindly forward this to any other interested parties. Thank you!
About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

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Job Description Job Summary: We are looking for a Experienced Senior Business Analyst to join our team. The ideal candidate will be instrumental in guiding our business solutions and ensuring the alignment of business processes and information systems to achieve more efficient and effective practices. Key Responsibilities: <ul><li>Conducting in-depth business process analyses to understand and document current processes and to develop recommendations for process improvements</li><li>Collaborating with stakeholders to gather and compile user requirements to understand the operational objectives</li><li>Designing and implementing new business models and processes to improve efficiency and reduce costs</li><li>Developing and monitoring data analytics to support decision-making and to provide insight into business performance</li><li>Serving as a liaison between stakeholders and users and the information technology team to ensure technical solutions meet user needs</li><li>Facilitating meetings and workshops to drive stakeholder consensus and to validate business requirements</li><li>Preparing and delivering reports, recommendations, or alternatives for improving processes in operating systems across the organization</li></ul> Requirements Qualifications: <ul><li>Proven experience as a Business Analyst</li><li>Strong analytical and conceptual thinking skills</li><li>Excellent documentation skills and attention to detail</li><li>Ability to influence stakeholders and work closely with them to determine acceptable solutions</li><li>Advanced technical skills, including proficiency in Microsoft Office and experience with business intelligence software</li><li>Excellent planning, organizational, and time management skills</li><li>A history of leading and supporting successful projects</li></ul> Preferred Skills: <ul><li>Familiarity with project management methodologies like Agile and Scrum</li><li>Experience using Azure DevOps to manage requirements</li></ul> Education and Experience: <ul><li>Bachelor's degree in Business Administration, Information Systems, or a related field</li><li>5+ years of experience in business analysis or a related field</li><li>experience working with UI designers in validating if designs meet requirements</li><li>experience working vetting submitted bugs to understand if they are valid and if they are in scope</li><li>Preferred experience serving in a primary role for a State/Provincial work Projects</li></ul>

<h3>Job Description</h3><div>Job Description<div>As a Senior Business Analyst with Resource Data, you will be responsible for eliciting, analyzing and documenting requirements as needed, including determination of system impact and software configuration. You will also participate with customers and internal functions as appropriate throughout the development, testing, and implementation processes.Key Responsibilities<ul><li>Eliciting, maintaining, and translating business requirements from customer needs into technical requirements for custom software solutions</li><li>Working with project teams to document standards, project deliverables, and requirements</li><li>Collecting information through subject matter interviews, business documents, project notes, and other contextual information</li><li>Documenting technical and business processes/workflows in narrative and diagrammatic forms following Resource Data, client, and industry standards and guidelines</li><li>Creating test and validation plans to ensure solutions meet business requirements</li></ul>Basic Qualifications<ul><li>5+ years' experience on Agile software engineering teams writing business cases, gathering requirements, developing user stories, writing test documentation and more for custom software and COTS software development projects</li><li>5+ years' experience with technical writing for audiences such as Software Engineers, System Administrators, or other IT and business professionals</li><li>Ability to build rapport and earn trust with client teams</li></ul>Preferred Qualifications<ul><li>Bachelor’s or master’s degree in computer science or a closely related field</li><li>Worked directly with customers in a consulting role</li><li>Familiarity working with government agencies</li><li>Certifications: IIBA Certified Business Analysis Professional, Technical Writing Certification, PMI - Agile </li></ul>#LI-HybridAbout UsFor more than 37 years, we’ve designed and built innovative technology solutions for our clients most complex challenges. We work on diverse projects spanning different industries, tech stacks, and systems. Forming strong partnerships with our clients is a cornerstone of our success. As a result, we’ve expanded to 5 locations and more than 200 employees.We Believe in TeamWe come from diverse backgrounds, not just IT, and have a wide range of interests. This diversity brings unique perspectives and insights to our work. You’ll always find support from coworkers—no matter their role or location. We believe in working together, pooling our ideas and expertise to achieve amazing results. Together, let’s conquer challenges and grow our skills all while enjoying our work.It’s About Balance“Work-life balance” isn’t a catch phrase, it’s a core value we live every day. Say goodbye to overtime, long hours, and constant travel. Our culture is built around focusing on what truly matters to you. Whether it’s investing quality time with family, achieving personal fitness goals, dominating your favorite game, or embarking on that dream safari, we support your outside interests.Join us and discover a more fulfilling and enjoyable way to work.Resource Data is an Equal Opportunity Employer and welcomes any qualified individuals authorized to work for ANY employer in the U.S. Please note: Resource Data will not provide immigration-related support or sponsor employment authorization for this position. Immigration related support includes documentation needed for any international student curricular, optional practical training (OPT), or exchange programs. Visas that require sponsorship include any employment authorization documents that require immigration support from an employer. Resource Data is not accepting candidates from third-party agencies at this time. The following states are not approved for remote payroll at this time: New York, California, New Jersey, Kentucky, Maine, Montana, New Hampshire, New Mexico, Vermont, Hawaii, Virginia, MassachusettsPowered by JazzHRGWjaTAS9ir</div></div>

<h3>Job Description</h3><div>Job Description<div>As a Business Analyst with Resource Data, you will be responsible for eliciting, analyzing and documenting requirements as needed, including determination of system impact and software configuration. You will also participate with customers and internal functions as appropriate throughout the development, testing, and implementation processes.Key Responsibilities<ul><li>Eliciting, maintaining, and translating business requirements from customer needs into technical requirements for custom software solutions</li><li>Working with project teams to document standards, project deliverables, and requirements</li><li>Collecting information through subject matter interviews, business documents, project notes, and other contextual information</li><li>Documenting technical and business processes/workflows in narrative and diagrammatic forms following Resource Data, client, and industry standards and guidelines</li><li>Creating test and validation plans to ensure solutions meet business requirements</li></ul>Basic Qualifications<ul><li>3+ years' experience on Agile software engineering teams writing business cases, gathering requirements, developing user stories, writing test documentation and more for custom software and COTS software development projects</li><li>3+ years' experience with technical writing for audiences such as Software Engineers, System Administrators, or other IT and business professionals</li><li>Ability to build rapport and earn trust with client teams</li></ul>Preferred Qualifications<ul><li>Bachelor’s or master’s degree in computer science or a closely related field</li><li>Worked directly with customers in a consulting role</li><li>Familiarity working with government agencies</li><li>Certifications: IIBA Certified Business Analysis Professional, Technical Writing Certification, PMI - Agile </li></ul>#LI-HybridAbout UsFor more than 37 years, we’ve designed and built innovative technology solutions for our clients most complex challenges. We work on diverse projects spanning different industries, tech stacks, and systems. Forming strong partnerships with our clients is a cornerstone of our success. As a result, we’ve expanded to 5 locations and more than 200 employees.We Believe in TeamWe come from diverse backgrounds, not just IT, and have a wide range of interests. This diversity brings unique perspectives and insights to our work. You’ll always find support from coworkers—no matter their role or location. We believe in working together, pooling our ideas and expertise to achieve amazing results. Together, let’s conquer challenges and grow our skills all while enjoying our work.It’s About Balance“Work-life balance” isn’t a catch phrase, it’s a core value we live every day. Say goodbye to overtime, long hours, and constant travel. Our culture is built around focusing on what truly matters to you. Whether it’s investing quality time with family, achieving personal fitness goals, dominating your favorite game, or embarking on that dream safari, we support your outside interests.Join us and discover a more fulfilling and enjoyable way to work.Resource Data is an Equal Opportunity Employer and welcomes any qualified individuals authorized to work for ANY employer in the U.S. Please note: Resource Data will not provide immigration-related support or sponsor employment authorization for this position. Immigration related support includes documentation needed for any international student curricular, optional practical training (OPT), or exchange programs. Visas that require sponsorship include any employment authorization documents that require immigration support from an employer. Resource Data is not accepting candidates from third-party agencies at this time. The following states are not approved for remote payroll at this time: New York, California, New Jersey, Kentucky, Maine, Montana, New Hampshire, New Mexico, Vermont, Hawaii, Virginia, MassachusettsPowered by JazzHRy6fzCFBjIG</div></div>

As a Senior Business Analyst with Resource Data, you will be responsible for eliciting, analyzing and documenting requirements as needed, including determination of system impact and software configuration. You will also participate with customers and internal functions as appropriate throughout the development, testing, and implementation processes. Key Responsibilities <ul><li>Eliciting, maintaining, and translating business requirements from customer needs into technical requirements for custom software solutions</li><li>Working with project teams to document standards, project deliverables, and requirements</li><li>Collecting information through subject matter interviews, business documents, project notes, and other contextual information</li><li>Documenting technical and business processes/workflows in narrative and diagrammatic forms following Resource Data, client, and industry standards and guidelines</li><li>Creating test and validation plans to ensure solutions meet business requirements</li></ul> Basic Qualifications <ul><li>5+ years' experience on Agile software engineering teams writing business cases, gathering requirements, developing user stories, writing test documentation and more for custom software and COTS software development projects</li><li>5+ years' experience with technical writing for audiences such as Software Engineers, System Administrators, or other IT and business professionals</li><li>Ability to build rapport and earn trust with client teams</li></ul> Preferred Qualifications <ul><li>Bachelor's or master's degree in computer science or a closely related field</li><li>Worked directly with customers in a consulting role</li><li>Familiarity working with government agencies</li><li>Certifications: IIBA Certified Business Analysis Professional, Technical Writing Certification, PMI - Agile </li></ul> #LI-Hybrid About Us For more than 37 years, we've designed and built innovative technology solutions for our clients most complex challenges. We work on diverse projects spanning different industries, tech stacks, and systems. Forming strong partnerships with our clients is a cornerstone of our success. As a result, we've expanded to 5 locations and more than 200 employees. We Believe in Team We come from diverse backgrounds, not just IT, and have a wide range of interests. This diversity brings unique perspectives and insights to our work. You'll always find support from coworkers-no matter their role or location. We believe in working together, pooling our ideas and expertise to achieve amazing results. Together, let's conquer challenges and grow our skills all while enjoying our work. It's About Balance "Work-life balance" isn't a catch phrase, it's a core value we live every day. Say goodbye to overtime, long hours, and constant travel. Our culture is built around focusing on what truly matters to you. Whether it's investing quality time with family, achieving personal fitness goals, dominating your favorite game, or embarking on that dream safari, we support your outside interests. Join us and discover a more fulfilling and enjoyable way to work. Resource Data is an Equal Opportunity Employer and welcomes any qualified individuals authorized to work for ANY employer in the U.S. Please note: Resource Data will not provide immigration-related support or sponsor employment authorization for this position. Immigration related support includes documentation needed for any international student curricular, optional practical training (OPT), or exchange programs. Visas that require sponsorship include any employment authorization documents that require immigration support from an employer. Resource Data is not accepting candidates from third-party agencies at this time. The following states are not approved for remote payroll at this time: New York, California, New Jersey, Kentucky, Maine, Montana, New Hampshire, New Mexico, Vermont, Hawaii, Virginia, Massachusetts

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