Prepare for and practice interview questions from Suncoast Credit Union.

Suncoast Credit Union Interview Questions

Suncoast Credit Union Interview Guides

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

What is a key disadvantage of the F-test when compared to multiple t-tests?

What is a key disadvantage of the F-test when compared to multiple t-tests?

Hundreds of Hypotheses

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

Let’s say that your company is running a standard control and variant AB test on a feature to increase conversion rates on the landing page. The PM checks the results and finds a .04 p-value.

How would you assess the validity of the result?

Experiment Validity

In an A/B test, how can you check if assignment to the various buckets was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

Random Bucketing

Suncoast Credit Union Salaries by Position

Overview

Compensation:  $85,000 - $130,000 based on experience and credentials
Location Type:  Remote, candidate must reside in one of several remote hire locations
The Lead Data Scientist is responsible for driving efficiency, operational excellence, and enhancing both member and employee experiences within the contact center. This role will lead a team of business analysts and data analysts to enable data-driven decisions, develop analytics models, and leverage large volumes of data across sources to support business goals.

Responsibilities

Lead the analytics team, including business analysts and data analysts, focusing on methodologies to improve call center operations.
Gather, analyze, and interpret call center data and operational processes to identify opportunities for improvement and provide actionable insights.
Prepare and present reports to management, utilizing data sources to uncover relevant relationships and turn them into actionable insights.
Develop and maintain report types, including tabular, drill-down, matrix, and charts.
Test and validate reports to ensure high quality and accuracy.
Create reports using tools like Report Builder, Microsoft SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS).
Write complex SQL queries to extract information, trends, or patterns contained in the data.
Validate results of SQL queries with business analysts.
Provide data-driven intelligence to key stakeholders throughout the business.
Conduct analysis and routine KPI reporting to support business operations.
Develop and maintain dashboards to continually assess the contact center’s operational performance against enterprise objectives.
Perform correlation analyses and R2 testing to identify relationships and trends within datasets.
Collaborate and coordinate analytic efforts with the larger community at the organization.
Support the development and implementation of strategic business solutions.
Perform preliminary analysis of operational data insights and identify potential opportunities for operational improvements.
Assist the call center team with analyzing operational process inefficiencies and developing improvement opportunities.
Acts as subject matter expert in area of expertise.
Leads the work of lower level employees. Coaches, reviews, and delegates work items. May assist with other personnel activities of staff such as performance appraisals and training.
Cultivates strong working relationships and builds trust among team members.

Qualifications

Bachelor's degree in Math, Economics, Bio-informatics, Statistics, Engineering, Computer Science, Information Science, Data Analytics, or a related field preferred (a comparable combination of work experience, certifications, and training may be substituted for education requirements).
4+ years of industry experience as a Data Scientist, Machine Learning Engineer, Applied Scientist, or similar role. Contact center analytics experience highly desired.
4+ years of advanced Excel experience.
2+ years of Structured Query Language (SQL) and SSRS report writing.
2+ years of experience with R/Python (Pandas, NumPy, SciPy libraries), VBA, and shell scripting.
2+ years of experience with Business Intelligence tools such as PowerBI, Tableau, Qlik preferred.
Experience with data bricks is preferred.
Strong knowledge of descriptive and predictive statistical tools.
Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines.
Accurate, detail-oriented, and organized.
Able to analyze and resolve difficult and often complex problems and situations.
Excellent knowledge and understanding of Credit Union products, services, policies, and procedures pertinent to the job.
Excellent knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
Excellent verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to influence others regarding policies, practices, and procedures.
Works with limited oversight from manager.
Skills
Leadership
Analytics
Data Science
Benefits
Financial Well-Being:  Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts.
Wellness:  Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage.
Work-Life Balance:  11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO.
Community Involvement:  Paid Volunteer Hours.
Growth:  Degree Assistance up to $5,000 per year.
Flexibility:  Remote, Hybrid, and Onsite Schedules.
Security:  Pet Insurance, Free Identity Theft Protection, Legal Assistance.
For more information, including additional benefits, please visit our benefits website at   https://careers.suncoastcreditunion.com/benefits  .
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at  https://careers.suncoastcreditunion.com/ .

#J-18808-Ljbffr

Overview: Pay Transparency: $71,000 - $117,000 based on experience and credentialsLocation Type: Remote, candidate must reside in one of several remote hire locationsSchedule: Monday through Friday 8:00 AM 5:00 PM The Senior Fraud Analyst is a vital part of Suncoast Credit Unions fraud prevention and risk management initiatives to mitigate exposure to potentially fraudulent activities. This individual leverages state-of-the-art industry data science tools to synthesize and analyze data, create recommendations, and respond to fraud attacks. Key responsibilities include evaluating situational threats and threat trends, performing ongoing analytics, and presenting recommendations to senior leadership or the entire enterprise. An ideal candidate excels in a highly productive environment and manages multiple tasks to meet expected deadlines. Responsibilities: <ul><li>Develop and produce executive key performance metrics to report to senior management and enterprise risk team</li><li>Utilize business intelligence to develop new methods for fraud risk reporting </li><li>Develop analytics and make recommendations for enterprise fraud strategies to minimize fraud loss </li><li>Assess fraud trends and provide real-time recommendations to mitigate potential fraud for the credit union and its members. </li><li>Perform complex analysis and modeling to identify patterns of fraudulent transactions and create prevention methods </li><li>Create, test, and implement rule criteria in applicable detection systems (FIS, Falcon, Verafin, Alloy etc.) </li><li>Balance fraud prevention recommendations with member experience considerations </li><li>Analyze loss data to recommend and implement appropriate loss prevention strategies</li><li>Evaluate fraud cases and losses holistically to identify areas of improvement</li><li>Create and deliver BI reporting to develop thorough reporting for senior leadership, boards, and examiners</li><li>Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise </li><li>Attend educational events to increase professional knowledge</li></ul> Qualifications: <ul><li>Bachelors degree in business administration, finance, computer science, risk management, or a related field (A comparable combination of work experience and training may be substituted for education requirements)</li><li>6+ years of data analytics experience, preferably with a financial institution </li><li>5+ years of Structured Query Language (SQL) and SSRS report writing</li><li>5+ years of advanced Excel experience</li><li>4+ years of experience with Business Intelligence tools such as PowerBI, Tableau, Qlik </li><li>Fraud and AML experience preferred </li><li>Experience with R/ Python (Pandas, NumPy, SciPy libraries), VBA, and shell scripting strongly preferred </li><li>Strong knowledge of descriptive and predictive statistical tools</li><li>Excellent verbal, written, and interpersonal communication skills to effectively communicate with team members and external stakeholders </li><li>Excellent presentation skills to communicate complex results to business audiences not familiar with data and analytics </li><li>Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines </li><li>Accurate, detail-oriented, and organized with task management </li><li>Strong analytical and problem-solving skills with the ability to interpret large amounts of data</li></ul>Skills<ul><li>Analytics</li><li>Data Science</li></ul>Benefits <ul><li>Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li>Community Involvement: Paid Volunteer Hours</li><li>Growth: Degree Assistance up to $5,000 per year</li><li>Flexibility: Remote, Hybrid, and Onsite Schedules</li><li>Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance </li></ul>For more information, including additional benefits, please visit our benefits website at <a href="https://careers.suncoastcreditunion.com/benefits" target="_blank" rel="noopener">https://careers.suncoastcreditunion.com/benefits</a> Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Overview

Compensation: $85,000 - $130,000 based on experience and credentials
Location Type: Remote, candidate must reside in one of several remote hire locations
The Lead Data Scientist is responsible for driving efficiency, operational excellence, and enhancing both member and employee experiences within the contact center. This role will lead a team of business analysts and data analysts to enable data-driven decisions, develop analytics models, and leverage large volumes of data across sources to support business goals.

Responsibilities

Lead the analytics team, including business analysts and data analysts, focusing on methodologies to improve call center operations.
Gather, analyze, and interpret call center data and operational processes to identify opportunities for improvement and provide actionable insights.
Prepare and present reports to management, utilizing data sources to uncover relevant relationships and turn them into actionable insights.
Develop and maintain report types, including tabular, drill-down, matrix, and charts.
Test and validate reports to ensure high quality and accuracy.
Create reports using tools like Report Builder, Microsoft SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS).
Write complex SQL queries to extract information, trends, or patterns contained in the data.
Validate results of SQL queries with business analysts.
Provide data-driven intelligence to key stakeholders throughout the business.
Conduct analysis and routine KPI reporting to support business operations.
Develop and maintain dashboards to continually assess the contact center’s operational performance against enterprise objectives.
Perform correlation analyses and R2 testing to identify relationships and trends within datasets.
Collaborate and coordinate analytic efforts with the larger community at the organization.
Support the development and implementation of strategic business solutions.
Perform preliminary analysis of operational data insights and identify potential opportunities for operational improvements.
Assist the call center team with analyzing operational process inefficiencies and developing improvement opportunities.
Acts as subject matter expert in area of expertise.
Leads the work of lower level employees. Coaches, reviews, and delegates work items. May assist with other personnel activities of staff such as performance appraisals and training.
Cultivates strong working relationships and builds trust among team members.

Qualifications

Bachelor's degree in Math, Economics, Bio-informatics, Statistics, Engineering, Computer Science, Information Science, Data Analytics, or a related field preferred (a comparable combination of work experience, certifications, and training may be substituted for education requirements).
4+ years of industry experience as a Data Scientist, Machine Learning Engineer, Applied Scientist, or similar role. Contact center analytics experience highly desired.
4+ years of advanced Excel experience.
2+ years of Structured Query Language (SQL) and SSRS report writing.
2+ years of experience with R/Python (Pandas, NumPy, SciPy libraries), VBA, and shell scripting.
2+ years of experience with Business Intelligence tools such as PowerBI, Tableau, Qlik preferred.
Experience with data bricks is preferred.
Strong knowledge of descriptive and predictive statistical tools.
Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines.
Accurate, detail-oriented, and organized.
Able to analyze and resolve difficult and often complex problems and situations.
Excellent knowledge and understanding of Credit Union products, services, policies, and procedures pertinent to the job.
Excellent knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
Excellent verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to influence others regarding policies, practices, and procedures.
Works with limited oversight from manager.
Skills
Leadership
Analytics
Data Science
Benefits
Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts.
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage.
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO.
Community Involvement: Paid Volunteer Hours.
Growth: Degree Assistance up to $5,000 per year.
Flexibility: Remote, Hybrid, and Onsite Schedules.
Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance.
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits .
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/ .

#J-18808-Ljbffr

Overview Compensation: $85,000 - $130,000 based on experience and credentials Location Type: Remote, candidate must reside in one of several remote hire locations The Lead Data Scientist is responsible for driving efficiency, operational excellence, and enhancing both member and employee experiences within the contact center. This role will lead a team of business analysts and data analysts to enable data-driven decisions, develop analytics models, and leverage large volumes of data across sources to support business goals. Responsibilities <ul><li>Lead the analytics team, including business analysts and data analysts, focusing on methodologies to improve call center operations. </li><li>Gather, analyze, and interpret call center data and operational processes to identify opportunities for improvement and provide actionable insights. </li><li>Prepare and present reports to management, utilizing data sources to uncover relevant relationships and turn them into actionable insights. </li><li>Develop and maintain report types, including tabular, drill-down, matrix, and charts. </li><li>Test and validate reports to ensure high quality and accuracy. </li><li>Create reports using tools like Report Builder, Microsoft SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS). </li><li>Write complex SQL queries to extract information, trends, or patterns contained in the data. </li><li>Validate results of SQL queries with business analysts. </li><li>Provide data-driven intelligence to key stakeholders throughout the business. </li><li>Conduct analysis and routine KPI reporting to support business operations. </li><li>Develop and maintain dashboards to continually assess the contact center’s operational performance against enterprise objectives. </li><li>Perform correlation analyses and R2 testing to identify relationships and trends within datasets. </li><li>Collaborate and coordinate analytic efforts with the larger community at the organization. </li><li>Support the development and implementation of strategic business solutions. </li><li>Perform preliminary analysis of operational data insights and identify potential opportunities for operational improvements. </li><li>Assist the call center team with analyzing operational process inefficiencies and developing improvement opportunities. </li><li>Acts as subject matter expert in area of expertise. </li><li>Leads the work of lower level employees. Coaches, reviews, and delegates work items. May assist with other personnel activities of staff such as performance appraisals and training. </li><li>Cultivates strong working relationships and builds trust among team members. </li> </ul> Qualifications <ul><li>Bachelor's degree in Math, Economics, Bio-informatics, Statistics, Engineering, Computer Science, Information Science, Data Analytics, or a related field preferred (a comparable combination of work experience, certifications, and training may be substituted for education requirements). </li><li>4+ years of industry experience as a Data Scientist, Machine Learning Engineer, Applied Scientist, or similar role. Contact center analytics experience highly desired. </li><li>4+ years of advanced Excel experience. </li><li>2+ years of Structured Query Language (SQL) and SSRS report writing. </li><li>2+ years of experience with R/Python (Pandas, NumPy, SciPy libraries), VBA, and shell scripting. </li><li>2+ years of experience with Business Intelligence tools such as PowerBI, Tableau, Qlik preferred. </li><li>Experience with data bricks is preferred. </li><li>Strong knowledge of descriptive and predictive statistical tools. </li><li>Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. </li><li>Accurate, detail-oriented, and organized. </li><li>Able to analyze and resolve difficult and often complex problems and situations. </li><li>Excellent knowledge and understanding of Credit Union products, services, policies, and procedures pertinent to the job. </li><li>Excellent knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. </li><li>Excellent verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators. Able to influence others regarding policies, practices, and procedures. </li><li>Works with limited oversight from manager. </li> </ul>Skills <ul><li>Leadership </li><li>Analytics </li><li>Data Science </li> </ul>Benefits <ul><li>Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts. </li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage. </li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO. </li><li>Community Involvement: Paid Volunteer Hours. </li><li>Growth: Degree Assistance up to $5,000 per year. </li><li>Flexibility: Remote, Hybrid, and Onsite Schedules. </li><li>Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance. </li> </ul>For more information, including additional benefits, please visit our benefits website at <a > </a>. Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. For more information, please visit our careers site at . #J-18808-Ljbffr

Suncoast Credit Union Interview Questions

Suncoast Credit Union Interview Guides

Suncoast Credit Union Interview Questions

Suncoast Credit Union Salaries by Position

Suncoast Credit Union Opening Jobs