Kustomer Interview Guide

Kustomer is an industry-leading conversational CRM platform founded in 2015, focused on revolutionizing customer experiences through advanced intelligent tools such as AI and automation. The platform empowers businesses to integrate and streamline data from various sources, enabling them to deliver more personalized and impactful service across multiple channels. With over $200 million in funding, Kustomer was acquired by Meta in 2022 and subsequently emerged as an independent entity in 2023. The company prides itself on fostering a collaborative work culture, based in New York City while also offering remote opportunities for its diverse team. Their impressive client roster includes well-known brands like Abercrombie, Nuts.com, and Turo, highlighting Kustomer's significant influence in enhancing customer engagement and satisfaction for leading businesses.