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Firstenergy Interview Questions

Firstenergy Interview Guides

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

What is a key disadvantage of the F-test when compared to multiple t-tests?

What is a key disadvantage of the F-test when compared to multiple t-tests?

Hundreds of Hypotheses

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

In an A/B test, how can you check if assignment to the various buckets was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

Random Bucketing

Let’s say that your company is running a standard control and variant AB test on a feature to increase conversion rates on the landing page. The PM checks the results and finds a .04 p-value.

How would you assess the validity of the result?

Experiment Validity

Firstenergy Salaries by Position

JOB DESCRIPTION FirstEnergy FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, New York, Nebraska, Oregon or Washington at this time. As a Data Engineer at FirstEnergy you will work on an Agile team that is digitally enabling the company by building data pipelines that drive analytic solutions. These solutions will generate insights from the connected data, enabling the organization to advance the data-driven decision-making capabilities of the enterprise. This role requires deep understanding of data architecture, data engineering, data analysis, reporting, and a basic understanding of data science techniques and workflows. The ideal candidate is a skilled data and software engineer with experience creating data products supporting analytic solutions. Our digital projects benefit the community by aiding in providing safe, reliable electricity to everyone: * Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences. * Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers. * Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system. What you'll do: * Serve as the subject matter expert in technologies used for our data strategy in the cloud. * Design, develop, optimize, and maintain data architecture and pipelines that adhere to ETL principles and business goals * Solve complex data problems to deliver insights that helps the organization's business to achieve their goals * Create data products for analytics and data scientist team members to improve their productivity * Advise, consult, mentor and coach other data and analytic professionals on data standards and practices * Foster a culture of sharing, re-use, design for scale stability, and operational efficiency of data and analytical solutions * Lead the evaluation, implementation and deployment of emerging tools and process for analytic data engineering to improve the organization's productivity as a team * Partner with business analysts and solutions architects to develop technical architectures for strategic enterprise projects and initiatives. What You Will Need to be Qualified: * Bachelor's degree in a quantitative discipline such as Computer Science, MIS or related field with 10 years of related experience. * Related Experience includes but is not limited to: Development and tuning on any RDBMS technology (Oracle, SQL Server, Teradata, SingleStore). * Strong knowledge of using Spark for fast imagery and big data processinApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc4MTcyLjEwNTA4QGZpcnN0ZW5lcmd5Y29tcC5hcGxpdHJhay5jb20

Job Description

Business Analyst Vegetation Management Analytics and Finance

Location: Any FE Location / AK-West Akron Campus Akron, OH

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

The Business Analyst, Vegetation Management Analytics and Finance, reports to the Supervisor of Supervisor Vegetation Management Analytics & Finance, and location is open to any FirstEnergy location within the operations footprint, subject to the hiring managers approval.

This position is responsible for oversight and support of all finance and analytics within Vegetation Management on Transmission and Distribution within the FirstEnergy territory. This position is responsible for exemplifying and prioritizing the FirstEnergy values of safety, performance excellence, integrity, and stewardship while supporting a strong Diversity, Equity, and Inclusion culture.

Responsibilities:
Demonstrating and directing a solid commitment to all aspects of safety as a core value.
Actively demonstrate, be accountable for and encourage behavior that fosters a culture of integrity and accountability. Ensure that business activities, processes and procedures are performed in compliance with all applicable requirements and with the highest of ethics.
Create an inclusive and welcoming work environment where each employee feels valued, that they belong and are enabled to do their best every day.
Provide support to all aspects of the program for Vegetation Management with specific focus on the business unit financials and perform analysis on related data.
Exercise sound decision making by developing alternatives and recommendations to drive work processes, improve reliability and financial efficiencies into the vegetation management program.
Assist in gathering information for program initiatives and projects including, data mining, data analysis, charts, graphs, running reports, formal presentations for Executive Leadership.
Use Microsoft PowerBI Reports, Dashboards, ToadData Point,QlikView Reports, Microsoft PowerApps, Power Automate and other FE department databases reviewing data for business unit needs.
Ensure that business financial activities, processes and procedures are performed in accordance with all applicable internal company accounting requirements and parameters. When necessary, investigate, update accounting policies and/or create and write new accounting policies when needed.
Providing corporate support of vegetation management program with financial and reliability related requests for business unit pertaining to such things as internal/external audits, regulatory rate cases, legal testimonies and hearings, grants, benchmarking surveys, business cases, key regulatory filings, business unit reporting, accruals, forecasts, budget tracking, internal controls, capital portfolio, strategic plans, metrics, charters, priorities for program initiatives and projects.
Responsible for supporting business unit contract administration, bid file/should cost updates, purchase orders, change orders documentation/edits, requisitions, sourcing procurement methods, working on procurement request with Supply Chain, and contract scorecard metrics.
Coupa liaison providing training, support, and assisting with requests as needed.
Assisting with projects and on teams to esure tasks and duties required to maintain current program requirements are executed according to business objectives and deadlines in support of field operations.
Identify and support opportunities for financial savings and improved reliability, revising business unit processes, procedures, workflows, and other areas of improvement (i.e. FE Forward initiatives, rate cases, business cases, strategic plans, innovative cost savings measures and/or performance analysis, etc).
Continuously monitor program for performance, reliability, compliance, operational and financial metrics associated with improvements/declines in operational key performance indicators, business unit strategic plan goals, provide clear and concise findings, and support change management/mitigation/action plans where needed.
Support implementation of FE Forward, and vegetation management operational initiatives such as the VM Strategic Plan.
Attending meetings for the development, communication, training, support, and implementation of current and new program requirements with vegetation management staff, contractors, and any other external stakeholders including industry conferences and peer utilities.
Provide excellent customer service, and collaborate with Vegetation Management employees, contractors and cross-functional departments as needed.
Perform office support storm restoration activities as required.
This position will require moderate travel and overnight stays (25%-50%) throughout Ohio, Pennsylvania, New Jersey, West Virginia, Virginia, Maryland, and New York.
Perform all other duties and special projects as assigned.
Qualifications:     Minimum Bachelor's degree in Conservation, Forestry Science, Computer Science, Data Analytics, Data Science, or related discipline.
In lieu of Bachelor's Degree, Associate Degree along with 4 years of related work experience, or High School Diploma (or GED) along with 7 or more years related work experience in Conservation, Forestry Science, Computer Science, Data Analytics, Data Science, or related discipline.
Knowledge and experience with Federal and State compliance standards, a plus.
Knowledge and experience in utility vegetation management or related discipline, highly preferred.
Must possess advanced computer proficiency skills with numerous PC software and applications including but not limited to Microsoft Office Outlook, Excel, Word, PowerPoint, and OneNote.
Excellent ability to communicate and present himself/herself in a professional manner.
Excellent verbal and written communication skills, including technical writing skills and experience.
Excellent public speaking and presentation skills.
Excellent organizational and note-taking skills.
Superior interpersonal skills to gain cooperation with internal and external customers.
Must be self-motivated and able to multi-task with competing priorities, provide both internal and external quality customer service in a fast-paced environment.
Must possess interpersonal skills necessary to operate in a team or consensus decision-making environment, possessing the ability to make quick assessment and deliver well thought out decisions when situations arise that require independent judgment.
Must be able to resolve conflict, communicate, negotiate, and execute as needed in team environments.
Must have the ability to build relationships and credibility, and provide staff support to management and higher levels of professionals.
Must have the ability to proactively work with staff and contractors to assure there is uniformity, consistency and results obtained to meet business unit objectives and identify and implement efficiencies where applicable.
Ability to work with business units to develop standard operating procedures, documenting workflow and process steps.
Must be able to support strategic process improvement plans and have the ability to implement and execute new process improvement changes for key performance areas.
Understand the Company's Accident Prevention Handbook and possess the ability to work safely.
Possess the physical ability to perform work in the field in all weather conditions and traverse difficult terrain to support and assess the Emergent Technologies.
Must be willing to perform moderate (25%-50%) travel and overnight stays.
Must have access to a personal vehicle to commute to various locations as required, possessing a valid driver's license.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team.

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is an open position with Jersey Central Power & Light, a subsidiary of FirstEnergy Corp. [JCPL] The Business Analyst - Distribution Portfolio conducts financial analysis, data interpretation and information presentations to the leadership team for review and analysis. The business analyst works closely with stakeholders to identify goals, best practices, and other active methods for gathering and analyzing information as it relates to the needs of the organization. This individual provides insights that help the decision-making process and align capital and resource allocation within the business budget. The business analyst drives fresh initiatives for safety, financial planning and business data utilization and identifies business areas that can be improved for safety performance, increased efficiency, and strengthen business processes. The business analyst works closely with others throughout state operations to communicate their findings and helps implement changes to support state model objectives. This position can be sited at one of multiple FirstEnergy New Jersey locations and is considered mobile (remote). Candidates must reside or be willing to relocate to FirstEnergy's New Jersey area of operations. Responsibilities include : <ul> <li> Compiling and interpreting data, from various resources, in a concise and professional manner </li> <li> Developing charts, tables, presentations, and other elements of data visualization </li> <li> Identifying and prioritizing the organization's functional and technical needs and requirements </li> <li> Creating models and reports to support business decisions </li> <li> Understanding business strategies, goals, and requirements </li> <li> Forecasting, budgeting, and performing both variance analysis and financial analysis </li> <li> Supporting other business units with data requests; Workforce Development, Business Services </li> <li> Building respectful and effective working relationships with state leaders and key stakeholders in multiple business units to work collaboratively on various requests and initiatives </li> <li> Collaborating with state leaders on various data requests and providing interpretation </li> <li> Describing opportunities and solutions for the business model </li> <li> Timely responding to requests </li> <li> Providing storm support, as required, including off-hours, weekends, and holidays </li> <li> Delivering quality and accurate work within established deadlines </li> </ul> Qualifications <ul> <li> Two-to-four-year degree in Business, Finance, Accounting, Economics, Engineering or related discipline and minimum 7 years related work experience is required. </li> <li> In lieu of a degree, minimum 10 years related work experience is required. Related work experience includes planning/analysis, performance reporting, forecasting, and budgeting. </li> <li> Electric utility experience is required. </li> <li> A solid understanding of Microsoft Office applications pivot tables, vlookups, filtering </li> <li> Strong computer application experience in the Microsoft suite; PowerPoint, Excel, and Word </li> <li> Excellent written and verbal communication skills with the ability to interpret and communicate data </li> <li> Excellent analytical abilities </li> <li> Able to work well under pressure, manage multiple priorities and projects </li> <li> Able to build strong working relationships to support leaders and business units </li> <li> Understanding of regulatory reporting requirements </li> <li> Knowledge of Key Performance Indicators (KPIs) </li> <li> Apply new technology to its fullest potential to reach operational process improvement goals </li> <li> Model active learning through continuing to learn, develop breadth of knowledge, skills and perspective </li> <li> Experience in utility operations preferred </li> </ul> Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt FirstEnergy Human Resources Team

JOB DESCRIPTION FirstEnergy FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, New York, Nebraska, Oregon or Washington at this time. As a Data Engineer at FirstEnergy you will work on an Agile team that is digitally enabling the company by building data pipelines that drive analytic solutions. These solutions will generate insights from the connected data, enabling the organization to advance the data-driven decision-making capabilities of the enterprise. This role requires deep understanding of data architecture, data engineering, data analysis, reporting, and a basic understanding of data science techniques and workflows. The ideal candidate is a skilled data and software engineer with experience creating data products supporting analytic solutions. Our digital projects benefit the community by aiding in providing safe, reliable electricity to everyone: Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and move to new residences. Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers. Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system. What you'll do: Serve as the subject matter expert in technologies used for our data strategy in the cloud. Design, develop, optimize, and maintain data architecture and pipelines that adhere to ETL principles and business goals Solve complex data problems to deliver insights that helps the organization's business to achieve their goals Create data products for analytics and data scientist team members to improve their productivity Advise, consult, mentor and coach other data and analytic professionals on data standards and practices Foster a culture of sharing, re-use, design for scale stability, and operational efficiency of data and analytical solutions Lead the evaluation, implementation and deployment of emerging tools and process for analytic data engineering to improve the organization's productivity as a team Partner with business analysts and solutions architects to develop technical architectures for strategic enterprise projects and initiatives. What You Will Need to be Qualified: Bachelor's degree in a quantitative discipline such as Computer Science, MIS or related field with 10 years of related experience. Related Experience includes but is not limited to: Development and tuning on any RDBMS techno

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity: This is an open position with Monongahela Power Company, a subsidiary of FirstEnergy Corp. [MP] The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications. This position reports to the Supervisor, Energy Assistance Outreach. This position will be classified as hybrid, with the on-site reporting location in West Virginia. Employees must reside in West Virginia. Responsibilities: The Energy Assistance Specialist plays an important role in ensuring efficient and effective administration of energy assistance programs. This position primarily handles back-office tasks related to FE low-income assistance programs, including documentation, data management, answering phone calls from vendors, investigating and solving concerns/issues with programs, and coordination with various stakeholders. Candidate competencies: Demonstrates applied understanding by ability to use information to solve basic problems and situations, without seeing the relationship to other material or recognizing greater implications. Employees who have matured to the point of full competency and proficiency in their respective disciplines. They exhibit an in-depth understanding of the products and services and of customer needs and expectations. They recommend and implement solutions to the more complex issues and assignments and develop process improvements and efficiencies to improve customer service. Possesses strong skills and knowledge and provides leadership on initiatives and projects. Standard Responsibilities: Provide a high level of customer service, continuous support, and proactive involvement to leadership and peers. Demonstrate a solid commitment to all aspects of safety. Conduct in-depth business-specific research, analyze data, interpret results, and make recommendations involving Human Services programs. Meet customer needs by providing sound service and responsiveness (based on proficiency level above) Actively seek formal and informal learning opportunities to better understand Human Services programs and procedures. (based on proficiency level above) Assist in the organization and filing of documentation in accordance with established procedures. Attend community events to promote and support programs as needed. Exercise sound decision making by developing alternatives and recommendations to improve work processes. Respond to inquiries from customers/vendors or other stakeholders regarding FE low-income programs via email, phone, or other channels. Resolve issues and concerns raised by vendors in a timely manner. Provide advice, education, and encouragement to others (based on proficiency level). Identify opportunities for process improvement and efficiency within the back-office operations. Business Unit Specific Qualifications: Full understanding of all Human Services programs. Ability to identify issues with program usage. Desire to stay abreast of changes and interpretations of programs. Demonstrate ability to assist with review of program materials as needed. Knowledgeable on SAP/CRM skills Full comprehension of company procedures Willingness to support cross-functional efforts as needed. Ability to present information to groups both within and outside of organization. Ability to assist with projects and support efforts with program updates. In-depth knowledge to assist other processes with interpretation issues and specific guidance on individual accounts without input from management and with complete competency. Qualifications: Two- or four-year degree in a related discipline is preferred, along with minimum 4 years relevant work experience required. In lieu of degree, minimum 7 years relevant work experience will be required. Previous experience in administrative support role, preferably in the energy or social services field. Sound knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word Demonstrate a questioning attitude to learn, produce results. Demonstrate growth in use of research techniques. Demonstrate problem solving and decision-making abilities Deliver quality, accurate work within established deadlines Exceptional written and verbal communication skills Time management skills Demonstrate in-depth understanding of applicable Human Services Programs. Understand best practices and techniques for addressing customer concerns. Exercises independent judgment on basic projects and assignments. Performs in accordance with the FirstEnergy Core Values. Must maintain a valid state driver's license. Ability to travel to outlying locations in the designated service areas and stay overnight if required. Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt FirstEnergy Human Resources Team

Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity:

This is an open position with Monongahela Power Company, a subsidiary of FirstEnergy Corp. [MP]

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.

This position reports to the Supervisor, Energy Assistance Outreach.

This position will be classified as hybrid, with the on-site reporting location in West Virginia. Employees must reside in West Virginia.

Responsibilities:

The Energy Assistance Specialist plays an important role in ensuring efficient and effective administration of energy assistance programs. This position primarily handles back-office tasks related to FE low-income assistance programs, including documentation, data management, answering phone calls from vendors, investigating and solving concerns/issues with programs, and coordination with various stakeholders.

Candidate competencies:

Demonstrates applied understanding by ability to use information to solve basic problems and situations, without seeing the relationship to other material or recognizing greater implications. Employees who have matured to the point of full competency and proficiency in their respective disciplines. They exhibit an in-depth understanding of the products and services and of customer needs and expectations. They recommend and implement solutions to the more complex issues and assignments and develop process improvements and efficiencies to improve customer service. Possesses strong skills and knowledge and provides leadership on initiatives and projects.

Standard Responsibilities:
Provide a high level of customer service, continuous support, and proactive involvement to leadership and peers.
Demonstrate a solid commitment to all aspects of safety.
Conduct in-depth business-specific research, analyze data, interpret results, and make recommendations involving Human Services programs.
Meet customer needs by providing sound service and responsiveness (based on proficiency level above)
Actively seek formal and informal learning opportunities to better understand Human Services programs and procedures. (based on proficiency level above)
Assist in the organization and filing of documentation in accordance with established procedures.
Attend community events to promote and support programs as needed.
Exercise sound decision making by developing alternatives and recommendations to improve work processes.
Respond to inquiries from customers/vendors or other stakeholders regarding FE low-income programs via email, phone, or other channels.
Resolve issues and concerns raised by vendors in a timely manner.
Provide advice, education, and encouragement to others (based on proficiency level).
Identify opportunities for process improvement and efficiency within the back-office operations.
Business Unit Specific Qualifications:      Full understanding of all Human Services programs.
Ability to identify issues with program usage.
Desire to stay abreast of changes and interpretations of programs.
Demonstrate ability to assist with review of program materials as needed.
Knowledgeable on SAP/CRM skills
Full comprehension of company procedures
Willingness to support cross-functional efforts as needed.
Ability to present information to groups both within and outside of organization.
Ability to assist with projects and support efforts with program updates.
In-depth knowledge to assist other processes with interpretation issues and specific guidance on individual accounts without input from management and with complete competency.
Qualifications:     Two- or four-year degree in a related discipline is preferred, along with minimum 4 years relevant work experience required.    In lieu of degree, minimum 7 years relevant work experience will be required.    Previous experience in administrative support role, preferably in the energy or social services field.

Sound knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word
Demonstrate a questioning attitude to learn, produce results.
Demonstrate growth in use of research techniques.
Demonstrate problem solving and decision-making abilities
Deliver quality, accurate work within established deadlines
Exceptional written and verbal communication skills
Time management skills
Demonstrate in-depth understanding of applicable Human Services Programs.
Understand best practices and techniques for addressing customer concerns.
Exercises independent judgment on basic projects and assignments.
Performs in accordance with the FirstEnergy Core Values.
Must maintain a valid state driver's license.
Ability to travel to outlying locations in the designated service areas and stay overnight if required.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification
Exempt

FirstEnergy Human Resources Team

Job Description FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity: This is an open position with Monongahela Power Company, a subsidiary of FirstEnergy Corp. [MP] The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications. This position reports to the Supervisor, Energy Assistance Outreach. This position will be classified as hybrid, with the on-site reporting location in West Virginia. Employees must reside in West Virginia. Responsibilities: The Energy Assistance Specialist plays an important role in ensuring efficient and effective administration of energy assistance programs. This position primarily handles back-office tasks related to FE low-income assistance programs, including documentation, data management, answering phone calls from vendors, investigating and solving concerns/issues with programs, and coordination with various stakeholders. Candidate competencies: Demonstrates applied understanding by ability to use information to solve basic problems and situations, without seeing the relationship to other material or recognizing greater implications. Employees who have matured to the point of full competency and proficiency in their respective disciplines. They exhibit an in-depth understanding of the products and services and of customer needs and expectations. They recommend and implement solutions to the more complex issues and assignments and develop process improvements and efficiencies to improve customer service. Possesses strong skills and knowledge and provides leadership on initiatives and projects. Standard Responsibilities: <ul> <li>Provide a high level of customer service, continuous support, and proactive involvement to leadership and peers.</li> <li>Demonstrate a solid commitment to all aspects of safety.</li> <li>Conduct in-depth business-specific research, analyze data, interpret results, and make recommendations involving Human Services programs.</li> <li>Meet customer needs by providing sound service and responsiveness (based on proficiency level above)</li> <li>Actively seek formal and informal learning opportunities to better understand Human Services programs and procedures. (based on proficiency level above)</li> <li>Assist in the organization and filing of documentation in accordance with established procedures.</li> <li>Attend community events to promote and support programs as needed.</li> <li>Exercise sound decision making by developing alternatives and recommendations to improve work processes.</li> <li>Respond to inquiries from customers/vendors or other stakeholders regarding FE low-income programs via email, phone, or other channels.</li> <li>Resolve issues and concerns raised by vendors in a timely manner.</li> <li>Provide advice, education, and encouragement to others (based on proficiency level).</li> <li>Identify opportunities for process improvement and efficiency within the back-office operations. </li></ul>Business Unit Specific Qualifications: <ul> <li>Full understanding of all Human Services programs.</li> <li>Ability to identify issues with program usage.</li> <li>Desire to stay abreast of changes and interpretations of programs.</li> <li>Demonstrate ability to assist with review of program materials as needed.</li> <li>Knowledgeable on SAP/CRM skills</li> <li>Full comprehension of company procedures</li> <li>Willingness to support cross-functional efforts as needed.</li> <li>Ability to present information to groups both within and outside of organization.</li> <li>Ability to assist with projects and support efforts with program updates.</li> <li>In-depth knowledge to assist other processes with interpretation issues and specific guidance on individual accounts without input from management and with complete competency. </li></ul>Qualifications: <ul> <li>Two- or four-year degree in a related discipline is preferred, along with minimum 4 years relevant work experience required. <ul> <li>In lieu of degree, minimum 7 years relevant work experience will be required. <ul> <li>Previous experience in administrative support role, preferably in the energy or social services field.</li> </ul></li> </ul></li> <li>Sound knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word</li> <li>Demonstrate a questioning attitude to learn, produce results.</li> <li>Demonstrate growth in use of research techniques.</li> <li>Demonstrate problem solving and decision-making abilities</li> <li>Deliver quality, accurate work within established deadlines </li> <li>Exceptional written and verbal communication skills </li> <li>Time management skills</li> <li>Demonstrate in-depth understanding of applicable Human Services Programs.</li> <li>Understand best practices and techniques for addressing customer concerns.</li> <li>Exercises independent judgment on basic projects and assignments.</li> <li>Performs in accordance with the FirstEnergy Core Values.</li> <li>Must maintain a valid state driver's license.</li> <li>Ability to travel to outlying locations in the designated service areas and stay overnight if required. </li></ul> Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt FirstEnergy Human Resources Team

JOB DESCRIPTION FirstEnergy FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time. The Data Management team within FirstEnergy's Information Technology group is responsible for the design, development and enhancement of Data Warehousing and Analytics applications. We seek an individual that can confidently play the role of a Data Engineer during Data Lake / Data Warehouse development. A Data Engineer at FirstEnergy works closely with Business Systems or Business resources to make appropriate technological choices; proceeds to architect and design the required application. This role requires deep understanding of data architecture, data engineering, data analysis, reporting, and a basic understanding of data science techniques and workflows. The ideal candidate is a skilled data and software engineer with experience creating data products supporting analytic solutions. Responsibilities Include: A Data Engineer at FirstEnergy typically performs the following activities during the application development process: * Requirements analysis: In conjunction with a Business Systems team Analyst or independently, work with the business to collect, document and review functional and non-functional requirements for the application. * Solutions maintenance: Responsible for maintaining the data warehousing platforms and all components of MemSQL/SingleStore, Teradata and legacy Oracle Data Marts, Azure Synapse Notebooks/Pipelines. * Architect: In conjunction with a Business Systems team Analyst or independently, decompose the application into various components and make appropriate technological choices in the implementation and integration of the components also giving due consideration to availability, recovery, security, performance, and governance requirements. * Analysis and design: Define and document the logical data model and create the physical data model in a database. Define and create Data Lake and Data Warehousing models for reporting or analytics. Identify the various contributing source systems and source data elements; help define & build the extraction functions to obtain the source data supporting change data capture. Define and document the various data transformations that must occur during this process. Incorporate maintainability, security and performance requirements into the design and specifications. * Build and test: Create physical data model. Implement data extraction functions and transformation logic. Document all design and specifications. Document metadata information. Develop early prototypes for the application, as necessary. Support the development of complex logic or functions necessary that help the organization's business achieve their goals. * Communicate design and logic to businesApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ1NDY4LjEwNTA4QGZpcnN0ZW5lcmd5Y29tcC5hcGxpdHJhay5jb20

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