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Crisis Text Line Interview Questions

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<p>Let’s say that your company is running a standard control and variant AB test on a feature to increase conversion rates on the landing page. The PM checks the results and finds a .04 p-value.</p>

<p>How would you assess the validity of the result?</p>


Experiment Validity

<p>You are testing hundreds of hypotheses with many <em>t</em>-tests. What considerations should be made?</p>


<p>What is a key disadvantage of the F-test when compared to multiple t-tests?</p>

What is a key disadvantage of the F-test when compared to multiple t-tests?

Hundreds of Hypotheses

You are testing hundreds of hypotheses with many t-tests. What considerations should be made?

<p>Suppose there exists a new airline named Jetco that flies domestically across North America. Jetco recently had a study commissioned that tested the boarding time of every airline, and it came out that Jetco had the fastest average boarding times of any airline.</p>

<p>What factors could have biased this result, and what would you look into?</p>


<p>What could potentially bias the average boarding time in favor of an airline that only flies domestically?</p>

What could potentially bias the average boarding time in favor of an airline that only flies domestically?

Boarding Times Bias

A new airline came out as the fastest average boarding times compared to other airlines.  What factors could have biased this result and what would you look into?

Crisis Text Line Salaries by Position

<h3>Job Description</h3><div>Job Description<div><div>Overview:<p>Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.</p><p>Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.</p><p>Our vision is an empathetic world where nobody feels alone.</p><div><div><div><div><div><div>Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.</div></div></div></div></div></div><div></div></div><p><strong>Why you should join our team: </strong></p><ul><li>Our work is transforming the way people in pain access support at their fingertips</li><li>Our work is innovative in the crisis response space</li><li>Our dynamic, fun, and diverse culture</li><li>Our meaningful cause, led by empathy and innovation</li><li>Our strong values at the center of all we do</li><li>Our commitment to diversity, equity and inclusion</li><li>Our commitment to engagement and belonging</li><li>Our commitment to our employees and their holistic wellbeing</li><li>Our value of work/life balance</li><li>Our growth mindset and prioritize professional development</li><li>Our leaders who truly care</li></ul><p><strong>What you'll be doing:</strong></p><p>Crisis Text Line's mission is to promote mental well-being for people wherever they are. We aim to make crisis support available to a global audience. Our technology powers our US operations, as well as those of our international partners. To grow this impact worldwide, we need an exceptional Product Manager who can own a substantial part of our Product ecosystem that will drive our next generation AI-enabled global enterprise SaaS platform.</p><p>As a Product Manager at CTL, you will play a pivotal role in shaping the future of human-delivered, technology-enabled crisis support. You will work across the organization and externally to define the strategy for our core platform services that brings our platform innovation to a global audience. You will focus on developing services that optimize our ability to scale to support partners around the world.</p><p>Additionally, this role will lead the strategic planning for enhancing the experience of over 5000 crisis response volunteers. You will work in partnership with other business units to increase volunteer recruitment and retention by improving the workflows, tools, and integrations used to support our volunteer lifecycle. </p><p>Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that hiring the best talent requires a diversity of perspectives, ideas, and cultures in order to lead to the creation of better products and services. </p><p>Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis. </p><p><strong>Responsibilities: </strong></p><p><strong>Function 1 - Product Strategy and User Advocacy:</strong></p><ul><li><strong>Domain expertise. </strong>Be a subject matter expert on your product domain, including understanding the needs of the users within it. Be the go to person for understanding user problems and priorities and where the most impact can be made. </li><li><strong>Advocate for the customer and the user. </strong>Drive an opinionated and empathetic strategy to ensure we are optimizing the crisis support we enable.</li><li><strong>Lead cross-team initiatives</strong> that impact both the day-to-day and the strategic work of the engineering, data science, and product teams, with a focus on cross-engineering integrations and migrations.</li><li><strong>Present status, progress, risk, and teams' strategy</strong> <strong>effectively</strong> and comfortably with organizational leadership and non-technical stakeholders. Translate high level goals into tangible action plans, and vice-versa.</li></ul><p><strong>Function 2 - Product Execution and Delivery:</strong></p><ul><li><strong>Product delivery. </strong>Deliver features aligned with design and scope on an established timeline. Consult leadership as needed to iterate on these decisions to ensure products meet business needs.</li><li><strong>Ensure effective cross-functional communications</strong> across the engineering, data science, and product teams, with an emphasis on clearly communicating technical aspects.</li><li><strong>Scoping & prioritization. </strong>Effectively scope and prioritize complex projects, making the right trade-off decisions between them with guidance from your manager. </li><li><strong>Scope, plan, and deliver</strong> large scale projects, driving visibility and healthy accountability. Break projects into completable parts and maintain clarity on priorities. Support your team and direct reports by setting clear team and individual goals, providing consistent and actionable feedback, and intentionally supporting professional development.</li><li><strong>Manage risk and optimize resources.</strong> Anticipate roadblocks and remove them. Discover technical and business dependencies, and create a path forward. Coordinate strategic workstreams across multiple technology organizations (internal, affiliate, and key service providers) to ensure alignment.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Have 7+ years experience in Product Management, preferably in a cloud, B2B or SaaS environment building APIs, configuration services, and platforms</li><li>Have proven experience defining a product vision and roadmap and managing incremental execution through successful launches</li><li>Have a demonstrated ability to autonomously gather and synthesize requirements from users and stakeholders, identify the key problems to solve, and turn data and insights into clear decisions or hypotheses</li><li>Comfortable using Postman, command line tools, or other relevant technologies to validate developer experience </li><li>Deep technical understanding and are as comfortable working on products and features without a user interface as you are on those with complex user interactions</li><li>Be data-driven, with experience writing SQL queries to gather data. Know how to get, analyze, and use data to make the best possible decisions</li><li>Have the ability to seek and identify opportunities to leverage technical strengths, or define optimal product outcomes within technical constraints</li><li>Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions</li><li>Excellent communication skills and a proven track record of collaborative partnerships with external customers and internal stakeholders across multiple departments</li><li>Proven experience with agile methodologies and working in cross-functional teams</li></ul><p><strong>Reliable High-Speed Internet Required:</strong> Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.</p><p><strong>The full salary range for this position, across all United States geographies, is $126,000 - $165,000 per year.</strong> The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.</p><p><strong>Only candidates in the following states will be eligible for employment:</strong> CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.</p><div>Benefits:<p>Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. </p><p> Benefits include: </p><ul><li>20 paid holidays including:</li><ul><li>Federal holidays like Juneteenth and Labor Day</li><li>Election day</li><li>Holiday break from Dec 24 through January 1</li><li>2 renewal days </li><li>2 floating holidays </li></ul><li>Flexible paid time off, including: </li><ul><li>15 vacation days</li><li>3 personal days</li><li>7 sick days </li></ul><li>Medical, dental, and vision benefits for the staff member and family at no cost to the employee</li><li>403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution</li><li>12 weeks paid parental leave (after 6 months of employment)</li><li> Student loan repayment (after 2 years of continuous full time service)</li><li>Family support through a virtual childcare platform</li><li><span class="long-word">Stipends/Allowances</span></li><ul><li>Mental health (Monthly) </li><li>Internet Service (Monthly) </li><li>Professional Development (Annual)</li><li>Wellness (Annual)</li><li>Home office setup (One time/First year)</li></ul></ul>(Benefits are only for US-based employees. International benefits may differ).<strong>Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.</strong><p><br><br></p></div></div></div>

<h3>Job Description</h3><div>Job Description<div><div>Overview:<p>Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.</p><p>Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.</p><p>Our vision is an empathetic world where nobody feels alone.</p><div><div><div><div><div><div>Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.</div></div></div></div></div></div><div></div></div><p><strong>Why you should join our team: </strong></p><ul><li>Our work is transforming the way people in pain access support at their fingertips</li><li>Our work is innovative in the crisis response space</li><li>Our dynamic, fun, and diverse culture</li><li>Our meaningful cause, led by empathy and innovation</li><li>Our strong values at the center of all we do</li><li>Our commitment to diversity, equity and inclusion</li><li>Our commitment to engagement and belonging</li><li>Our commitment to our employees and their holistic wellbeing</li><li>Our value of work/life balance</li><li>Our growth mindset and prioritize professional development</li><li>Our leaders who truly care</li></ul><p><strong>What you'll be doing:</strong></p><p>We are seeking a highly skilled and delivery-focused Data Engineer to join our team. The ideal candidate will have extensive experience in building, managing and optimizing data pipelines, leveraging Infrastructure as Code (IaC) methodologies. You should possess strong technical skills in SQL, Python, Spark, and PySpark and have hands-on experience with AWS and Databricks platforms. </p><p>In this role, you will actively collaborate with cross-functional teams to understand data requirements, design scalable and efficient solutions, and contribute to the continuous improvement of our data infrastructure. You will be responsible for implementing and maintaining data solutions on AWS and Databricks platforms. The ideal candidate must possess a proven track record of delivering high-quality results in a fast-paced environment, with a focus on innovation and continuous improvement.</p><p><strong>Responsibilities: </strong></p><ul><li>Collaborate with other engineering teams, data scientists, and business units to understand data requirements and improve data ingestion and integration processes.</li><li>Collaborate with cross-functional teams to understand data needs and deliver solutions that support business objectives.</li><li>Design, build, and maintain scalable and reliable data pipelines using Infrastructure as Code (IaC) principles and Databricks along with Datadog.</li><li>Design and implement scalable and secure integration solutions between the data sources and our data pipeline infrastructure.</li><li>Develop and optimize big data processing using Spark and PySpark within the Databricks environment.</li><li>Write complex SQL queries for data extraction, transformation, and loading (ETL) processes.</li><li>Implement automation and monitoring tools to ensure data accuracy and pipeline efficiency.</li><li>Maintain comprehensive documentation for all data engineering processes, including pipeline architectures, codebase, and infrastructure configurations.</li><li>Ensure that best practices and coding standards are followed and documented for future reference.</li><li>Stay updated with the latest technologies and methodologies in data engineering and propose improvements to current processes.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's or Master's in Computer Science/related field.</li><li>4+ years in data engineering or similar.</li><li>Expertise in complex data pipeline management with IaC (e.g., Terraform).</li><li>Strong experience in any of the Orchestration tools like Databricks Workflows, Airflows etc</li><li>Strong experience in any of the Streaming technologies like Kafka, Kinesis, Spark Streaming, Structured Streaming etc</li><li>Strong understanding of distributed systems, and machine learning basics.</li><li>Analytical, problem-solving, communication, and collaboration skills.</li><li>Experience in fast-paced, agile environments; delivery-focused.</li><li>Self-motivated with a passion for continuous improvement in data engineering.</li><li>Relevant certifications (e.g., AWS Certified Data Engineer - Associate).</li><li>Databricks Certified for Apache Spark (recommended but not required).</li></ul><p><strong>Reliable High-Speed Internet Required:</strong> Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.</p><p><strong><strong>The full salary range for this position, across all United States geographies, is $107,000-$148,250 per year.</strong> </strong>The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.</p><p><strong>Only candidates in the following states will be eligible for employment:</strong> CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.</p><div>Benefits:<p>Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. </p><p> Benefits include: </p><ul><li>20 paid holidays including:</li><ul><li>Federal holidays like Juneteenth and Labor Day</li><li>Election day</li><li>Holiday break from Dec 24 through January 1</li><li>2 renewal days </li><li>2 floating holidays </li></ul><li>Flexible paid time off, including: </li><ul><li>15 vacation days</li><li>3 personal days</li><li>7 sick days </li></ul><li>Medical, dental, and vision benefits for the staff member and family at no cost to the employee</li><li>403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution</li><li>12 weeks paid parental leave (after 6 months of employment)</li><li> Student loan repayment (after 2 years of continuous full time service)</li><li>Family support through a virtual childcare platform</li><li><span class="long-word">Stipends/Allowances</span></li><ul><li>Mental health (Monthly) </li><li>Internet Service (Monthly) </li><li>Professional Development (Annual)</li><li>Wellness (Annual)</li><li>Home office setup (One time/First year)</li></ul></ul>(Benefits are only for US-based employees. International benefits may differ).<strong>Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.</strong><p><br><br></p></div></div></div>

<h3>Job Description</h3><div>Job Description<div><div>Overview:<p>Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.</p><p>Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.</p><p>Our vision is an empathetic world where nobody feels alone.</p><div><div><div><div><div><div>Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.</div></div></div></div></div></div><div></div></div><p><strong>Why you should join our team: </strong></p><ul><li>Our work is transforming the way people in pain access support at their fingertips</li><li>Our work is innovative in the crisis response space</li><li>Our dynamic, fun, and diverse culture</li><li>Our meaningful cause, led by empathy and innovation</li><li>Our strong values at the center of all we do</li><li>Our commitment to diversity, equity and inclusion</li><li>Our commitment to engagement and belonging</li><li>Our commitment to our employees and their holistic wellbeing</li><li>Our value of work/life balance</li><li>Our growth mindset and prioritize professional development</li><li>Our leaders who truly care</li></ul><p><strong>What you'll be doing:</strong></p><p>Crisis Text Line's software engineers develop the next-generation data platform that changes how millions of humans connect with volunteer crisis counselors, our clinical staff and the interaction with one another. Our platform needs to handle information at a massive scale and extend well beyond SMS as a channel. We're looking for engineers who bring fresh ideas from all areas, including information processing, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile. </p><p>As a software engineer, you will work on a specific project critical to Crisis Text Line's needs with opportunities to switch teams and projects as you and the mental health space grow and evolve. We need our engineers to be versatile, display leadership qualities, and be enthusiastic about taking on new problems across the full stack as we continue to push technology forward.</p><p>Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services.</p><p>Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis. At Crisis Text Line, engineers not only evolve our platform, they routinely work on large scalability and storage solutions, applications, and entirely new features for users around the world.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Share ownership</strong> of our frontend <strong>NextJS / Typescript</strong> stack and <strong>help shape the direction of our technical investments</strong> such as performance, observability, etc, </li><li>Build the <strong>next generation of a global mental health platform</strong> using technologies like <strong>NextJS / Typescript, GraphQL, and GOlang</strong>.</li><li><strong>Help define the future of our platform</strong>.Identify opportunities for technical initiatives across all of our teams to help us scale and sustain our business.</li><li><strong>Drive innovation</strong> by partnering with Product and Design on solutions and features that help further our mission to promote mental health being for people wherever they are.</li><li>Help iterate on <strong>front-end best practices</strong>, our approach to accessibility standards, end-to-end testing and so on.</li><li>Design and develop GraphQL endpoints using Hasura, and RESTful microservices using GOlang.</li><li>Work with Product to provide feasibility and technical guidance during requirements gathering.</li><li>Own the SDLC process from technical design to milestone delivery of features and projects</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree in Computer Science, Engineering or a related technical role or equivalent practical experience</li><li><strong>8+ years</strong> of experience building front-end web applications using<strong> JavaScript / TypeScript </strong>and<strong> </strong>leveraging<strong> frameworks like NextJS / React / Node / Vue</strong></li><li><strong>6+ years of experience in full stack development using languages like Java / GO / Python</strong></li><li>Strong understanding of <strong>front-end performance</strong> optimization, ensuring that we deliver an ideal user experience to our affiliates</li><li>Experience working with <strong>relational databases </strong>like PostgresSQL / MySQL / Oracle / Microsoft SQL Server</li><li>Experience with algorithms, data structures, complexity analysis, and software design</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience with accessibility and <strong>WCAG compliance</strong></li><li>Experience working with <strong>relational databases</strong> and <strong>GraphQL</strong> APIs</li></ul><p><strong>Reliable High-Speed Internet Required:</strong> Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.</p><p><strong>The full salary range for this position, across all United States geographies, is $126,000-$165,000 per year.</strong> The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.</p><p><strong>Only candidates in the following states will be eligible for employment:</strong> CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.</p><div>Benefits:<p>Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. </p><p> Benefits include: </p><ul><li>20 paid holidays including:</li><ul><li>Federal holidays like Juneteenth and Labor Day</li><li>Election day</li><li>Holiday break from Dec 24 through January 1</li><li>2 renewal days </li><li>2 floating holidays </li></ul><li>Flexible paid time off, including: </li><ul><li>15 vacation days</li><li>3 personal days</li><li>7 sick days </li></ul><li>Medical, dental, and vision benefits for the staff member and family at no cost to the employee</li><li>403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution</li><li>12 weeks paid parental leave (after 6 months of employment)</li><li> Student loan repayment (after 2 years of continuous full time service)</li><li>Family support through a virtual childcare platform</li><li><span class="long-word">Stipends/Allowances</span></li><ul><li>Mental health (Monthly) </li><li>Internet Service (Monthly) </li><li>Professional Development (Annual)</li><li>Wellness (Annual)</li><li>Home office setup (One time/First year)</li></ul></ul>(Benefits are only for US-based employees. International benefits may differ).<strong>Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.</strong><p><br><br></p></div></div></div>

Crisis Text Line Interview Questions

Crisis Text Line Interview Guides

Crisis Text Line Interview Questions

Crisis Text Line Salaries by Position

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