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Collective Health Interview Questions

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Let’s say that your company is running a standard control and variant AB test on a feature to increase conversion rates on the landing page. The PM checks the results and finds a .04 p-value.

How would you assess the validity of the result?

Experiment Validity

In an A/B test, how can you check if assignment to the various buckets was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

In an A/B test, which of the following is a common method to determine if the assignment to the test groups was truly random?

Random Bucketing

Suppose there exists a new airline named Jetco that flies domestically across North America. Jetco recently had a study commissioned that tested the boarding time of every airline, and it came out that Jetco had the fastest average boarding times of any airline.

What factors could have biased this result, and what would you look into?

What could potentially bias the average boarding time in favor of an airline that only flies domestically?

What could potentially bias the average boarding time in favor of an airline that only flies domestically?

Boarding Times Bias

A new airline came out as the fastest average boarding times compared to other airlines.  What factors could have biased this result and what would you look into?

Collective Health Salaries by Position

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Workforce Operations is seeking a skilled and detail-oriented Sr WFO Analyst to join our team. As the Sr WFO Analyst, you will be responsible for collaborating with site leadership on workforce management needs, provide actionable business insights, and analyze customer experience (CX) workload drivers. Your expertise will be crucial in identifying trends, addressing fluctuations in workload, conducting short-term forecasting, and making data-driven decisions to enhance productivity and customer satisfaction. The ideal candidate will leverage Looker to build and maintain comprehensive CX reporting to support strong communicative relationships between CX leadership and the greater WFO team. What you'll do: <ul> <li>Recommend strategies to optimize workforce deployment based on analysis of workload forecasts and historical data </li><li>Collaborate with cross-functional teams to implement best practices for workforce management </li><li>Partner with greater workforce team to implement and deploy Workforce strategies with CX business partners </li><li>Participate in workforce planning meetings to provide insights for future staffing optimizations </li><li>Make real-time adjustments to staffing schedules, breaks, and activities to address fluctuations in workload and service demands </li><li>Analyze staffing data and metrics to identify trends, potential issues, and areas for improvement </li><li>Provide timely updates to management and stakeholders on real-time workforce performance and potential risks </li><li>Escalate critical workforce issues to appropriate departments and management for immediate action </li><li>Support creation and maintenance of employee schedules to ensure appropriate coverage and efficient resource allocation </li><li>Monitor and adjust schedules to address staffing shortages or surpluses and accommodate changing business needs </li><li>Understand WFO and dashboarding best practices </li><li>Guide scheduling best practices </li><li>Actively work with leadership to optimize schedules across business units </li><li>Additional project work as assigned </li></ul>To be successful in this role, you'll need: Autonomy / Ownership <ul> <li>Ability to independently develop WFO dashboards and reporting to support business needs </li><li>Ability to independently execute on WFO strategy </li><li>Execution of workforce strategies with guidance from WFO Leadership </li></ul>Leadership / Influence <ul> <li>Partner with site leaders to assess and address workforce management needs. </li><li>Facilitate communication between leadership and workforce management teams to ensure alignment on staffing strategies and operational goals. </li><li>Work closely with business managers and TLs to inform and influence team performance </li><li>Ability to work with ICs and influence them to better perform </li></ul>Communication <ul> <li>Comfortable fielding questions from business leaders </li><li>Ability to establish trust with Team Leads and Managers in supported lines of business </li><li>Good verbal and written communication skills </li><li>Ability to lead operational performance huddles with a wide range of CX leaders </li><li>Lead Operational performance huddles </li><li>Regularly followup and communicate with ICs with ability to deliver hard message </li></ul>Pay Transparency Statement This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. Plano, TX Pay Range $80,000-$100,000 USD Why Join Us? <ul> <li>Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare </li><li>Impactful projects that shape the future of our organization </li><li>Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests </li><li>Flexible work arrangements and a supportive work-life balance </li></ul> We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Workforce Operations is seeking a skilled and detail-oriented Sr WFO Analyst to join our team. As the Sr WFO Analyst, you will be responsible for collaborating with site leadership on workforce management needs, provide actionable business insights, and analyze customer experience (CX) workload drivers. Your expertise will be crucial in identifying trends, addressing fluctuations in workload, conducting short-term forecasting, and making data-driven decisions to enhance productivity and customer satisfaction. The ideal candidate will leverage Looker to build and maintain comprehensive CX reporting to support strong communicative relationships between CX leadership and the greater WFO team.
What you'll do:

Recommend strategies to optimize workforce deployment based on analysis of workload forecasts and historical data
Collaborate with cross-functional teams to implement best practices for workforce management
Partner with greater workforce team to implement and deploy Workforce strategies with CX business partners
Participate in workforce planning meetings to provide insights for future staffing optimizations
Make real-time adjustments to staffing schedules, breaks, and activities to address fluctuations in workload and service demands
Analyze staffing data and metrics to identify trends, potential issues, and areas for improvement
Provide timely updates to management and stakeholders on real-time workforce performance and potential risks
Escalate critical workforce issues to appropriate departments and management for immediate action
Support creation and maintenance of employee schedules to ensure appropriate coverage and efficient resource allocation
Monitor and adjust schedules to address staffing shortages or surpluses and accommodate changing business needs
Understand WFO and dashboarding best practices
Guide scheduling best practices
Actively work with leadership to optimize schedules across business units
Additional project work as assigned
To be successful in this role, you'll need:

Autonomy / Ownership
Ability to independently develop WFO dashboards and reporting to support business needs
Ability to independently execute on WFO strategy
Execution of workforce strategies with guidance from WFO Leadership
Leadership / Influence    Partner with site leaders to assess and address workforce management needs.
Facilitate communication between leadership and workforce management teams to ensure alignment on staffing strategies and operational goals.
Work closely with business managers and TLs to inform and influence team performance
Ability to work with ICs and influence them to better perform
Communication    Comfortable fielding questions from business leaders
Ability to establish trust with Team Leads and Managers in supported lines of business
Good verbal and written communication skills
Ability to lead operational performance huddles with a wide range of CX leaders
Lead Operational performance huddles
Regularly followup and communicate with ICs with ability to deliver hard message
Pay Transparency Statement

This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

Plano, TX Pay Range

$80,000-$100,000 USD

Why Join Us?
Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
Impactful projects that shape the future of our organization
Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

Collective Health Interview Questions

Collective Health Interview Guides

Collective Health Interview Questions

Collective Health Salaries by Position

Collective Health Opening Jobs