Chewy Business Analyst Interview Questions + Guide in 2025

Chewy is a leading online retailer of pet food and products, dedicated to providing pet owners with a seamless shopping experience and exceptional customer service.

As a Business Analyst at Chewy, you will play a crucial role in analyzing data and providing insights that drive business decisions and strategies. Your responsibilities will include conducting quantitative analyses, developing dashboards, and reporting key metrics to support various departments within the organization. You will need strong skills in SQL, Python, and data visualization tools like Tableau to transform complex data into actionable insights. Ideal candidates will possess excellent problem-solving abilities, familiarity with business operations, and a genuine passion for pets and customer service.

This guide is designed to help you prepare for your interview by highlighting the essential skills and experiences you should focus on, as well as the types of questions you may encounter. By understanding the role and the company’s culture, you will be better equipped to present yourself as a strong candidate.

The interview process for a Business Analyst role at Chewy is structured to assess both technical skills and cultural fit within the company. It typically unfolds in several key stages:

1. Online Assessment

The first step in the interview process is an online assessment that includes a series of questions designed to evaluate your technical abilities. This assessment usually consists of three questions covering SQL, programming (often in Python), and business sense. Candidates have reported that this round can be challenging, with time constraints that require efficient problem-solving skills.

2. Initial Phone Screen

Following the online assessment, candidates typically participate in an initial phone screen with a recruiter or HR representative. This conversation lasts about 20 minutes and focuses on your background, education, and relevant work experience. Expect questions about your familiarity with programming languages and your motivation for applying to Chewy. This stage is crucial for establishing a connection and understanding your fit for the company culture.

3. Technical Interview

If you advance past the initial screen, you will likely face a technical interview. This may be conducted via video call and can include both behavioral and quantitative components. Interviewers will assess your analytical skills through case discussions and may ask you to solve problems on the spot. Be prepared to discuss your experience with data analysis tools and methodologies, as well as your approach to real-world business scenarios.

4. Super Day

The final stage of the interview process is often referred to as a "Super Day," which consists of multiple interviews in a single day. Candidates typically undergo four video interviews that include a mix of case studies and behavioral questions. This is an opportunity for you to showcase your problem-solving abilities and teamwork experiences. Interviewers may ask you to provide specific examples of past projects and how you contributed to their success.

Throughout the process, candidates have noted that communication can sometimes be inconsistent, so it’s important to remain proactive in following up with your interviewers.

As you prepare for your interviews, consider the types of questions that may arise in each stage, particularly those that focus on your analytical skills and experiences.

Here are some tips to help you excel in your interview.

Prepare for a Structured Interview Process

Chewy's interview process tends to be structured, often involving multiple rounds that include behavioral and technical components. Familiarize yourself with the typical flow of interviews, which may include an initial phone screen followed by a series of video interviews. Be ready to discuss your background, experiences, and how they relate to the role of a Business Analyst. Given the feedback from previous candidates, ensure you have a clear understanding of your resume and can articulate your experiences confidently.

Master Behavioral Questions

Behavioral questions are a significant part of the interview process at Chewy. Prepare specific examples that showcase your impact, teamwork, and problem-solving abilities. Use the STAR (Situation, Task, Action, Result) method to structure your responses. Given the emphasis on teamwork, be ready to discuss times when you collaborated effectively or faced challenges within a team setting. Having a few stories prepared will help you navigate these questions smoothly.

Brush Up on Technical Skills

Expect to encounter technical questions related to SQL, Python, and data analysis. Review common SQL functions and be prepared to discuss your experience with data visualization tools like Tableau. Practice coding problems that reflect the level of difficulty you might face in the online assessments. Given that some candidates found the technical assessments challenging, ensure you allocate sufficient time to practice and refine your skills.

Stay Engaged and Ask Questions

During the interview, engage with your interviewers by asking insightful questions about the team, projects, and company culture. This not only demonstrates your interest in the role but also helps you gauge if Chewy is the right fit for you. Be prepared to ask about the challenges the team is currently facing or how success is measured in the role you are applying for.

Be Adaptable and Patient

Candidates have reported varying experiences with communication throughout the interview process. Be prepared for potential delays or changes in scheduling. Maintain a positive attitude and be adaptable if the interview format or questions shift unexpectedly. This flexibility can reflect well on your ability to handle the dynamic nature of a business analyst role.

Showcase Your Passion for Chewy

Chewy values candidates who are passionate about their mission and the pet industry. Be prepared to articulate why you want to work for Chewy specifically and how your values align with the company’s culture. Sharing personal anecdotes about your love for pets or experiences that connect you to Chewy’s mission can help you stand out.

By following these tips and preparing thoroughly, you can approach your interview with confidence and increase your chances of success at Chewy. Good luck!

In this section, we’ll review the various interview questions that might be asked during a Business Analyst interview at Chewy. The interview process will likely assess your analytical skills, understanding of data, and ability to work collaboratively. Be prepared to discuss your experiences with data analysis, SQL, and your approach to problem-solving in a business context.

Experience and Background

1. Tell me about a time you worked on a team to achieve a goal.

Chewy values collaboration and teamwork, so they will want to hear about your experiences working effectively with others.

How to Answer

Focus on a specific project where your contributions were vital to the team's success. Highlight your role, the challenges faced, and the outcome.

Example

“In my last role, I was part of a cross-functional team tasked with improving customer satisfaction scores. I facilitated regular meetings to ensure everyone was aligned and encouraged open communication. Our collaborative efforts led to a 15% increase in customer satisfaction over three months.”

2. Describe a situation where you faced a significant challenge at work. How did you handle it?

This question assesses your problem-solving skills and resilience in the face of adversity.

How to Answer

Choose a specific challenge, explain the context, and detail the steps you took to overcome it. Emphasize the skills you utilized and what you learned.

Example

“During a project, we encountered unexpected data discrepancies that threatened our timeline. I took the initiative to conduct a root cause analysis, which revealed a data entry error. I collaborated with the data team to correct the issue and implemented a new validation process to prevent future occurrences.”

Technical Skills

3. What SQL functions are you most comfortable using, and can you provide an example of how you've used them?

Understanding SQL is crucial for a Business Analyst role, and this question tests your technical proficiency.

How to Answer

Discuss specific SQL functions you have used, such as JOINs, GROUP BY, or window functions, and provide a brief example of a project where you applied them.

Example

“I frequently use JOINs to combine data from multiple tables. For instance, in a recent analysis, I used INNER JOIN to merge customer data with sales records, allowing me to identify trends in purchasing behavior that informed our marketing strategy.”

4. Can you explain a business analysis project you worked on and the impact it had?

This question allows you to showcase your analytical skills and the value you bring to a business.

How to Answer

Describe the project, your role, the analysis performed, and the results achieved. Quantify the impact if possible.

Example

“I led a project analyzing customer purchase patterns to optimize inventory levels. By using predictive analytics, we reduced stockouts by 20%, which significantly improved sales and customer satisfaction.”

Behavioral Questions

5. Why do you want to work at Chewy?

This question assesses your motivation and alignment with the company’s values.

How to Answer

Express your passion for the company’s mission and how your skills and experiences align with their goals.

Example

“I admire Chewy’s commitment to pet welfare and customer service. As a pet owner, I appreciate the value of a company that prioritizes the needs of pets and their owners. I believe my analytical skills can contribute to enhancing customer experiences and driving business growth.”

6. Tell me about a time you failed and what you learned from it.

This question evaluates your ability to learn from mistakes and grow professionally.

How to Answer

Choose a specific failure, explain the context, and focus on the lessons learned and how you applied them in future situations.

Example

“In a previous role, I underestimated the time required for a data analysis project, which led to a missed deadline. I learned the importance of setting realistic timelines and communicating proactively with stakeholders. Since then, I’ve implemented better project management practices to ensure timely delivery.”

Analytical Thinking

7. How do you approach data analysis when faced with incomplete data?

This question tests your analytical thinking and problem-solving skills.

How to Answer

Discuss your strategies for dealing with incomplete data, such as using statistical methods, making educated assumptions, or seeking additional information.

Example

“When faced with incomplete data, I first assess the impact of the missing information on my analysis. I may use statistical techniques to estimate missing values or consult with team members to gather additional insights. This approach ensures that my conclusions remain as accurate as possible.”

8. What metrics do you consider most important when evaluating business performance?

This question gauges your understanding of key performance indicators (KPIs) relevant to the business.

How to Answer

Identify specific metrics that are relevant to Chewy’s business model, such as customer acquisition cost, lifetime value, or churn rate, and explain why they are important.

Example

“I believe customer lifetime value (CLV) is crucial for evaluating business performance, as it helps determine the long-term profitability of customer relationships. Additionally, tracking customer acquisition cost (CAC) allows us to assess the efficiency of our marketing efforts and ensure sustainable growth.”