**SALESFORCE BUSINESS ANALYST** **WHAT IS THE OPPORTUNITY?** The Salesforce Business Analyst ensures that City National Bank's (CNB) mission-critical Salesforce CRM platform is optimally deployed, supported and adopted by the bank. The Salesforce Business Analyst will work with business users to gather and define business requirements; translate the requirements into user stories, process changes and work flows to solve business problems. The role will work with the SFDC COE business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. As the Salesforce platform rapidly evolves, this professional will help colleagues across the bank optimize their success with the platform through communications, training, and support services. **What you will do** + Support CNBs Salesforce users by troubleshooting inquiries, logging & tracking issues and assisting in triaging situations + Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders + Understand & analyze cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions + Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation + Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation + Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap + Maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation + Create and maintain custom reports and dashboards for various teams + Provide on-going support for Salesforce evolution; participate in projects as a Subject Matter Expert, to drive product roadmap successfully forward and ensure alignment with CNBs overall Salesforce strategy + All other appropriate duties as required. **Must-Have*** + Bachelor's Degree or equivalent + Minimum of 4 years experience in a technical support and/or customer service role + Minimum of 3 years business/data analytics experience + Minimum of 1 years experience in a technical or business Salesforce-related role or Salesforce Certification **Skills and Knowledge** + Salesforce Certified Administrator Certification **Compensation** Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. ***To be considered for this position you must meet at least these basic qualifications** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. **Benefits and Perks** At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) . **INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT** City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' **ABOUT CITY NATIONAL** We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.

**Lead Business Analyst** **WHAT IS THE OPPORTUNITY?** The Lead Business Analyst will drive the planning and execution for the development of solutions for our clients and colleagues. This individual will work closely with business users to understand their needs and translate them into process and technology requirements to solve business problems. This role will work with Technology, the Front Office, Client Servicing, Operations, and other stakeholders like Risk & Compliance, to ensure the delivery of high-quality solutions. This individual will also serve as a point person for a particular program/journey or workstream in execution. Responsibilities include day-to-day execution of product routines, as well as planning, reporting, and transformation. This entails understanding client/colleague experience needs, process re-engineering, planning/project management, business/data analysis, creation of user stories, testing, and implementation activities. Activities may also include reporting, managing communications, training, and ongoing support of the introduction of new features and capabilities. Experience with Salesforce nCino, Client Onboarding, Account Opening, and Client/Party Maintenance highly desired. Familiarity with Agile Product routines, Salesforce, Appian and management of day-to-day user support preferred. This Lead Business Analyst must be highly independent but may be responsible for coaching Business Analysts and Associate Business Analysts in successful delivery. **What you will do** + Primary interface to our Consumer Bank Lending products team and supporting changes to those products on our current state platform while migration decisions to nCino are in progress. + Drive product/program execution, including setting priorities, defining scope, and follow through to implementation and BAU support; proactively manage multiple stakeholders across functions and levels throughout execution lifecycle + Facilitate, understand, and analyze business needs across stakeholders; includes the review, research, and documentation of current state + With transition from current state to future state, ability to articulate business impacts (benefits and implications) to processes and risks & controls + Own intake and prioritization process of new changes across multiple business processes and stakeholders + Deliver project or release status updates as needed + Assess business requirements and identify enhancements to design future state and create user stories for implementation + Create basic mockups and wireframes accompanying business requirements to hand over to Technology for development + Create acceptance criteria and perform/coordinate testing, working with impacted teams and Technology on defect resolution + Serve as a point of contact for day-to-day support of platform users: answer questions, troubleshoot inquiries, log & track issues, and triage as appropriate to Technology; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation + Help design and execute a broader support model, inclusive of self-service materials/capabilities and feature enhancements to minimize questions and avoid repeat issue escalation + Create and maintain reports and dashboards as needed + Actively drive teams Agile Product Ownership evolution; participate as a Subject Matter Expert to support product roadmap and ensure alignment with CNBs overall Transformation strategy + All other appropriate duties as required **Must-Have*** + Minimum 6 years in product management, business analysis, and/or technical support role + Minimum 6 years strategy development, transformation, project management, working with senior leaders + Minimum of 6 years business/process/data analytics experience + Minimum 4 years of experience in a financial services operations environment + Experience with Client Onboarding, Account Opening, and Client/Party Maintenance and workflow platforms + Bachelor's Degree **Skills and Knowledge** + Ability to drive transformation and execution with technology + Ability to resolve complex problems with minimal guidance; excellent analysis, critical thinking, and problem-solving skills + Ability to communicate effectively; excellent interpersonal, verbal, and written communication skills with demonstrated ability to effectively communicate with all levels of management + Must be able to capture and critically evaluate gaps, requirements and translate into working solutions + Must be able to get work done through others, influence, and prioritize + Must be able to seek clarity and persevere through ambiguity; demonstrate flexibility and quickly adapt to changing priorities + Working knowledge of Agile methodology and Product Management routines + Prior banking experience and experience with process analysis and design + Experience coaching or managing teams and providing constructive feedback + Works on problems of diverse scope where analysis of data is required; comfort with high priority projects where business problems and stakeholder management can be complex + Attention to detail + Excellent project and program planning and managerial skills are required; strong organizational skills, with ability to independently own bodies or work and manage deadlines + Strong knowledge in MS Word, Excel, PowerPoint, and Visio. Working Knowledge of financial analysis techniques + Must have Agile certification (SAFe, Agile Certified Practioner, etc.) or ability to obtain a certification within 12 months of hire **Compensation** Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. ***To be considered for this position you must meet at least these basic qualifications** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. **Benefits and Perks** At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) . **INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT** City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law. **ABOUT CITY NATIONAL** We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.

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Business Analyst City National Bank Jobs

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